Valairco

They did a great job and the price was fair.The office staff could be a little friendlier but really no complaints they are professional

They did a great job fast and very neat, great customer service.

Technician was prompt and courteous. Turned out there was no issue, he set me up with a service program and completed the same day. I would recommend them highly.

This company is a class act. I was very happy with the work that they performed. It is now 2 years later and I am still so pleased with their work. Every chance I get, I tell people about what a quality job they did.

Work was done on time and as promised. Staff very friendly and supportive.

They came and walked through, took measurements, discussed, and said I would get a quote in few days. I never heard from them again.

clean on time did a very good job Thank You

Awesome. Everyone was friendly, professional, and courteous. Highly recommend.

Everything was Great! They came when they said and repaired what was broken.

Excellent and expeditious service when most needed

They're excellent. I've been a customer for about 20 years. They are good people to work with.

The job was done efficiently and when the installers left you couldn’t tell they were there...very pleased

Very good. They put a new a/c system. There was a problem , they came back and fix the problem.

Arrived on time, corrected a leak in tubing and added Freon which fixed my a/c. Did not try to sell me more than I needed.

The technicians were extraordinarily hard working, polite, and considerate. On a 90+ degree day, they worked nonstop in my even hotter attic. They made certain that the job was done correctly even if that took extra time. I would highly recommend Valairco to anyone.

I like them. They are very good. Neat, clean, and trustworthy.

Very satisfied with the service. Did not try to “sell” more than was needed.

Angie’s list has Valairco listed as #1 in my area for home HVAC and my 30 year old York R-22 central ac has been leaking for a while. I had Valairco give me a quote to replace the air handler, and the outside compressor, condenser unit with a new unit that uses the new R410a Freon. The estimate seemed a bit high but I was surprised that I wasn’t offered any refund for whatever R-22 they reclaimed from my old system. I started entertaining other quotes when I received an e-mail from Valairco. I responded and explained my disappointment for not being offered something for the reclaimed R-22. I got a phone call shortly after that and was told if I could have it installed the following Friday they would reduce the price by $250.00. I agreed to have them install it. The day prior to installation a plumbing supply truck arrives in front of my home. The driver unloads all the parts for the job in the pouring down rain. I thought it was odd not to alert me since some items would not be helped by a good soaking. I put those inside. It turned out that the plumbing supply delivered a day earlier than instructed. The installers arrived on 7:00 am on Friday. They started disassembling the old system. Two more men from Valairco arrived. It was decided that it was easiest to remove the attic ladder to make room to lift the new air handler into place. As soon as it was up the two additional guys left and for the next 9 1/2 hours the two installers worked in the attic and outdoors to finish the installation. Overall I am pleased with the competence of the installers. I am also pleased with how well they cleaned everything up after they were finished. The new raceway looks better and the thermostat has Automatic Changeover and Adaptive Intelligent Recovery which are nice features. They also do the first year preventative maintenance at no additional cost. The price was exactly what they had quoted. No taxes or hidden costs were added. I was not pleased with a few things. Valairco is poor at communicating. I was told that it would be a two day install at time of quote but they completed it in one marathon day. The installers changed the orientation of the air handler to make it easier to service. It isn’t an issue but it would have been nice to be asked. What if I wanted it that way for storage? My attic ladder was reinstalled with 5 bolts when it is drilled for 6. Maybe one was missing before they started or maybe they lost one. Either way they left it with 5 and did not tell me. The installers relocated the hole where the lines exit the attic through the soffit and patched the unused area with a piece of galvanized steel because they didn’t have any white aluminum on their truck. Not only did it look bad but when you screw unlike metals together you start a corrosive process. I’ was not looking forward to seeing rust stains running down the side of my house. The attic routing of the copper and electric lines are hanging in midair and looks sloppy and amateur. Only one clamp holds it to a joist and it only has one screw. The rest of it hangs 6” below the joists for no reason and creates an unnecessary obstacle. Valairco did not know that I was displeased right away. After reading my initial review here, Richard Valenti, Valairco founder, personally calls me. I did not realize that they normally do their follow up a month after completion, in order to give the customer time to use the unit under a number of weather conditions. He sent Kevin back with the installers to make me happy. They fixed the soffit with a new piece of aluminum. They put anew bolt in the attic ladder. They put a strap hanger on the lines. Kevin offered to come back after cooling season to replace the lines if I am still not happy with them. I asked him if he would have done the installation the way his installers did and if he found the installation satisfactory. Kevin did not answer. It was obvious they returned to satisfy me whether my expectations were valid or not. I am pleased that they returned and I can say that customer satisfaction is important to them.

They were punctual, professional, knowledgeable and I felt that I paid a fair price.

The Valairco team were responsive, helpful, polite, punctual and professional. It's unfortunately very rare that service providers are all of these, but we're very happy to say that Valairco were excellent all round. They will be going straight on to our favorites list - great job guys, thanks!

From begging to end this was a smooth and professional engagement. Valairco showed up on time, went right to work removing the old and installing the new finance in about 6 hours. Definitely satisfied with the professionalism & new finance.

Work went well. Technician returned my call promptly, and came when he said he would. He explained each of the steps and checks that he goes through. Once he started his work, right away, he was able to confirm that the reason the furnace wasn't working was due to a faulty ignitor. He replace the ignitor piece. The work itself took about 15-20 minutes. The technician was prompt, friendly and professional, but I thought that the cost was excessive, given that the work itself took all of 10-15 minutes (he basically unscrewed the old ignitor and screwed in the new ignitor; albeit it took a bit of jiggling to get the old ignitor out), given that you can purchase one for $34 on Amazon (Goodman furnace brand). The total cost included a $156 service charge (exclusive of parts and labor) since the call was on a weekend morning.

Very well. Explained the process and great results.

On time, professional, will recommend to others.

great no complaints, installer worked quickly all well