Valairco

Sergio was a great technician, came out and gave our system a tune up and provided a few recommendations for service. He was polite, explained each recommendation, and kept the job site very clean. Looking forward to working with Valairco in the future!

Went great. Very professional. The workers were happy and friendly. Talked to a lady on phone very professional and helpful. Also spoke with the head of company very nice got a quote quickly. And installed water heater in a few days so family didn't need take cold showers. And furnace was fix a few days later before it gets cold outside. Thank you very much William

--Untrustworthy Company Who Refuses to Take Responsibility and Has ZERO Customer Service-- I hired Valairco to repair my HVAC's ductwork as my air return makes a loud noise. The company believed that the noise was caused by having the intake too close to the motor and offered to replace my air return duct for $2,700 (see picture). Their plan was to extend the duct and do a 180degree turn so that the air travels longer and thus can reduce the noise. I trusted them and agreed the plan due to good reviews online, a decision which I deeply regret now Although the motor noise was slightly reduced right after the installation, I started to hear slamming/banging noise whenever the HVAC was turned on/off and a high pitched noise when the system was running. Even as a non-HVAC professional, I know that this commonly indicates that the ductwork was badly designed and not properly sized to allow enough air to flow into the system. I can even visually see that the new sheet metal duct severely contracts due to lack of return air (see picture) when the system is on. I can also see small holes around connecting areas where new ducts connecting to the HVAC machine or intake vents as the crew didn't seal/insulate any of those after the installation I called the company trying to explained the issue and asked them to come fix it, but the owner (Kevin) refused and instead insisted that I pay for any additional work because he claimed that the issue was not their problem and arguing that they were just "trying to help me" as my old system was not properly designed, despite the fact that they actually removed all the old ductwork and nothings prevents them from properly sizing the new system (e.g. open new air return vent etc.). In fact, I didn't even ask them to come redesign my whole system - I simply asked them to come seal the connecting points and open a new intake vent without major changes to give it another try. Eventually, I had to pay another $~350 to have the team come over again to do exactly that (using silicone sealing the connecting points and open another air intake on the duct (see picture)) so that the system has no leak and has proper air return volume so the HVAC is not starving for air. Even the crew was sympathetic when they left the first time and thought the repair should be included (but I guessed it was not their decision) Overall, it was a very frustrating experience. I called the company dozens of times and got ghosted multiple times during the whole process starting from scheduling the first visit to the last repair and as a result the whole process lasted 6+ months (November 2020 to May 2021). The callbacks promised by the lady answering the phone were rarely followed up if any. The owner was also extremely rude and threatened to not send the crew come again if I insisted that it was their design and quality of work that caused the new problem - he just religiously believed that my old system was 100% of the issue and he, instead, just did me a favor giving it a try while charging me ~$2,700 (or ~$4, 000 in total if you add the second visit and a $~750 attic fan/ventilator that sells for $75 on Amazon) I certainly understand that there was no guarantee that the repair would solve 100% of my issue, however I would expect any decent company to take pride in their work and follow through on issues that clearly fall on their court (in this case, leaked duct and undersized system) when facing a dissatisfied customer. I was wrong making that assumption when hiring Valairco I'm still having the high pitch noise issue coming from the new ductwork as of today but I won't get back to Valairco. Whoever is reading this, please don't make the same $4,000 mistake that I made.

Baseboard electric heat installation

they charged me over $500 which include nothing and was ask for more money for simple work on my furnace.. they are scam and not professional at all.. please be aware..

A/C wasn't working, I fiddled with it for a day before calling after I determined the problem was the indoor fan and wasn't the capacitor. Valairco answered my 1st phone call, scheduled someone to come between 10 and 2. Michael arrived around 10:30, diagnosed that we needed a new indoor fan blower motor quickly and left. He came back early the next morning with a replacement motor and installed it. He was polite, professional, and friendly. Working great. Total cost $450 plus tax.

Technician was pleasant and was able to fix the issue

Great company to deal with. They are there for you when you need them.

As it turned out no repair was needed

I had my HVAC replaced in my condo during the summer of 2018. I had just moved and had painters working when it malfunctioned. There turned out to be a leak and I decided to purchase a new system after hearing about previous problems with the unit. I had used Valairco for annual checkups and was happy with the company. I ordered the new system requesting it be done as soon as possible because of the situation. They immediately ordered the new system and installed it as soon as it was shipped to them. Lou did a great job and I’m happy with my purchase and guarantee.

So far so good, the service was professional

They replaced the fan and blown electrical disconnect, THEN told me that there was no freon and that I'd need to need to replace the unit with one that uses a newer refrigerant.

Everything went great - I was provided exactly the service required and expected.

Very professional organization. They did not try to up-sell me as other companies did; rather they met my needs in a cost conscious manner and the heat and AC all work perfectly for my home. The installation was first rate. Plus they give multi-year service free of charge. I would recommend them without hesitation.

Always satisfied with their service

They did a great job and the price was fair.The office staff could be a little friendlier but really no complaints they are professional

clean on time did a very good job Thank You

This company is a class act. I was very happy with the work that they performed. It is now 2 years later and I am still so pleased with their work. Every chance I get, I tell people about what a quality job they did.

Great Communication, high quality work and a fair price. I also love the included free maintenance and bumper to bumper warranty for 5 years. I call them for all my HVAC needs! Also came out on the evening of a holiday to look at something for me.

They came and walked through, took measurements, discussed, and said I would get a quote in few days. I never heard from them again.

The work went well. It was something that was easily fixable, but I was charged a substantial amount for what turned out to be a simple problem. I knew it was going to cost, because they were upfront with the price estimate. Still, it seemed like a high price. This was a repair that I could have done if I had the patience and time to do it myself. I paid the 'lazy tax' to have someone else do it. I'm more mad at myself there. I do not fault the work and the speed of the repair. The work was done quickly and cleanly. The technician was very professional, and if I had a bigger job for them to do, I wouldn't hesitate to use them again. I'm sure I'd be 100% satisfied

Awesome. Everyone was friendly, professional, and courteous. Highly recommend.

Excellent! No issues. Valairco did a great job!

Valairco was great, detailed and very reasonably priced. I would definitely recommend their service.

Great , the technician was very knowledgeable