Pena Appliance Repair is dedicated to providing our customers with the best quality and craftsmanship. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. We have a $115 diagnostic/trip charge in New Jersey. In New York the diagnostic/trip charge is $170. We look forward to working with you!
******We do not work on microwaves, or range hoods!
Able to find and repair the issue very quickly. Was very clean and thorough. Excellent work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Antoinette D.
06/2020
3.5
I cannot really rate this repair since no actual work was done. Dishwasher worked when he turned it on.
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Sheila Y.
06/2020
5.0
Very kind. Reliable. Reasonable. Would definitely use again
Rating Category
Rating out of 5
quality
4.5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kathleen D.
06/2020
5.0
Very professional,punctual and very tidy.came out on a holiday and not an extra charge. Will definitely use them in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Pedro M.
06/2020
3.5
Very pleasant man. The only thing is that he was late to the window given to us originally, but the company kept calling updating his arrival.
Rating Category
Rating out of 5
quality
4.5
value
3.0
responsiveness
3.0
Yes, I recommend this pro
$290
Jackie J.
05/2020
5.0
Alberto was very professional and knowledgeable. He fixed an old refrigerator that was dying. He is also a pleasant man.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David O.
05/2020
5.0
Peña Appliance Repair is absolutely the best. Alberto is very professional, was on time, did excellent work, was very courteous, knowledgeable and respectful. His secretary, Dani, is also extremely kind, very responsive and courteous. We highly recommend them to all. They are 5+ stars. As a matter of fact, we have recommended them to various people. They are the very best.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
larry g.
05/2020
5.0
Showed up on time, fixed the problem, plus professional service both by himself and his office.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Rolando M.
05/2020
5.0
Out of all the businesses suggested by home advisor, this business was the quickest one to contact me and had the best price for the visit. I was contacted by Peña appliance repair within minutes of submitting my request. I was frantic because my refrigerator stopped cooling, everything was melting, and I was afraid of my food getting spoiled. When I spoke to the woman on the phone, she was just as worried about my refrigerator as I was. She made sure to schedule me an appointment as soon as possible and within 24 hours of our conversation, we had the technician at the house. The technician was very polite, professional, and he felt like a relative coming to save the day. He was very down to earth and calm and confident that he can fix my refrigerator. They were very conscious about keeping my kitchen clean, they did not leave any messes, and worked quietly with no distraction. I have had other technicians coming inside, talking on the phone loudly, talking to each other loudly, etc. The technicians from this company were very respectful of the home in that way. He fix the appliance quickly and he also gave us some things to look out for just in case he knows his appliances and brands well enough to know what repairs they might need, or in what way they tend to mess up. Besides the amazing work that the technician did in the very polite lady I spoke to on the phone, but I was very impressed with was the fact that they are able to look up the pieces that I might need and give me prices before I commit to the job. Also the parts might come with a warranty so that even more peace of mind. I am so happy and blessed to know that companies like this, honest and professional, still exist. They are customer-focused and genuinely care about the work they do. Sometimes we feel like we have to stick with the company because we don t know anyone else that can do the job, I am telling you right now this company is the best for all of your appliances. I recommend them 100% because of their authentic, genuine, professional and knowledgeable service. Let s help keep these types of companies open and running forever, we need honest and good people.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David G.
05/2020
5.0
Everything went well and as expected. Would use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Rosa M.
05/2020
5.0
On time, very professional. Vey knowledgeably. Good service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Hadie R.
05/2020
5.0
Great service will be using them again and definitely recommend . Alberto was very knowledgeable and explained everything in detail. Very professional and cleaned up the area he was working in. Dany also kept me in the loop as in when the tech would be arriving. Everything was great from start to finish!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Carmen L.
05/2020
5.0
I would definitely recommend this company. They will not disappoint! They were lightning speed to respond to my request. As soon as I hit the send button requesting a quote, I got a call from Dany, she was absolutely amazing explaining their process and fees. After I agreed, she scheduled same day service for her technician (Alberto) to arrive. He was on time, professional, polite and very knowledgeable! He explained everything he did, as he did it. My fridge was leaking water from the bottom and my freezer drawer wasn t closing properly. Everything was fixed perfectly!! Will call them back to install the new ice maker we will be ordering!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Pam P.
05/2020
5.0
Arrived on time, masked and gloved. Nice people, fixed my microwave. Left the place clean. Prompt efficient service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$191
Radomir J.
05/2020
5.0
Excellent communication with the Pena. The installation work was completed as scheduled. Service representative Alberto was prompt, professional and provided excellent service. I will definitely recommend Pena Appliance to all my friends and neighbors. Job well done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Joanna D.
05/2020
3.0
Prompt and courteous. But expensive. Paid over $100 just to show up. This was not applied to balance. Fixed my dryer for half the cost of a new one. It was just a clogged vent.
Rating Category
Rating out of 5
quality
5.0
value
0.5
responsiveness
5.0
Yes, I recommend this pro
John R.
05/2020
5.0
On time. Repair completed in a timely manner. Cleaned up area where he was working. Extremely happy with service. Highly recommend. Will use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$356
Michael A.
05/2020
5.0
Good communications. Work was completed when they were scheduled. The technician Alberto was excellent.