Pena Appliance Repair

Good

Very professional. Followed up in a to fashion

Iâ m very happy with the service and swiftness of the repair. The tech was friendly and even my dogs liked him! I would highly recommend this company for appliance repair.

Excellent experience. Immediate response and honest appraisal.

Quality repair Quality service Honest and trustworthy I've used Alberto Pena for 10 years

One of the best companies if have ever worked with. Communicating throughout the project..kindâ ¦professionalâ ¦extremely competent.

The technician was Great and did a very good job!

Timely repair for my dishwasher, even on a weekend.

Excellent across the board. From the first call to the consultation and ultimate repair, I'm so happy I called and made the appointment to get my refrigerator repaired. Both Dany and Alberto were professional and friendly. Alberto was great. He quickly diagnosed the problem and put in layman's terms what was causing my refrigerator to fail. I am so happy with the work, that I'm making a second appointment to install a filter on my 20 year old refrigerator.

Professional & intelligent customer service. Small/local/family owned and operated. Prompt estimate and prompt repair. My refrigerator needed a new compressor and within less that 24 hours they had the part and my refrigerator was back up and running. I got a follow up call from the service department the following day to make sure the refrigerator was running properly. The Serviceman was very professional, well versed in the work, polite and pleasant. I would HIGHLY recommend Pena Appliance Repairs.

Professional, competent, Daniella Albert communicate with the customer. When an appliance does not work l callPena Appliances , l have called them three times, l would recommend their service.

They do great work and explain their steps of the process.

Quick respons.. Good Job.

Professional, reliable, knowledgeable, friendly service.

Daniela and Albert ( profesional who fixed my appliances) were very polite, responsible and skilled , kept me inform regarding the appliances parts needed . Iâ m very happy with Peña Appliances Repair company. I will definitely call them again when the need arrives.

Customer had to continuously persue to get updates and never received completion of the job.

Excellent work! Fixed my fridge fast and cheap!

My first time using Peña Repair, I was so please with the service...very professional, courteous, took his time and explained what was wrong and fixed it right way. I highly recommend them. Thank you.

the team was quick and repair took two days as he needed to order the replacement piece. Came the following day to repair it. All done

Nice and knowledgeable technician

Service was prompt and thorough ,tech arrive on time and completed the refrigerator repair on the same day. This is my company for future repair needs.

Reliable and knowledgeable. I highly recommend them.

Prompt, professional, knowledgeable and respectful. Great communication and easy to deal with. Highly recommend this company. This was our second time using them.

On March 1, 2022, I called for service on my stove. Pena Appliance sent technician Alberto to look it over, for a diagnostic charge of $75.00, which I paid that day. Alberto determined the burners needed replacing, as well as installation of a new ignition and wires, so that the stove would ignite properly. Mrs. Pena advised they had the burners in stock, and would order the ignition and wiring. I explained that I am a caterer and really need to be able to use the stove as soon as possible. She advised that Alberto would come on March 2 to install the burners so that I could at least be able to operate the stove why waiting for the indignation and wiring to come in. I advised Mrs. Pena that my Landlord, Mr. Duvenson Jeanty would be covering the costs for all materials and labor and she was fine with that. Alberto came back on March 3rd and installed the burners. Mrs. Pena and Mr. Jeanty spoke, during which time she advised Mr. Jeanty of the total cost of the burners, the ignition and wiring and labor. Mr Jeanty paid Mrs. Pena for the burners that Alberto installed, as well as the ignition (which came in on March 3rd) and the wiring, via Zelle. Mrs. Pena advised Mr. Jeanty that she wanted to be paid for labor costs in addition to the materials he had paid for. Mr. Jeanty explained that he would pay for labor costs when the ignition and wiring (that was on order) when Alberto came back to install the ignition and wiring. Mrs. Pena became upset with Mr. Jeanty because he wanted to wait unti the ignition and wiring were installed to pay for labor. When I callled Mrs. Pena on the status of the order, she told me that she had done me a favor by having the burner installed immediately so that I could start cooking immediately and that she was not going to have Alberto running back and forth installing the replacement parts one at a time. She told me time is money and she could not afford to have Alberto servicing the stove one piece at a time,, especially since Mr. Jeanty refused to pay labor costs upfront. I told Mrs. Pena that since she was holding the ignition, I could wait until the wiring came in, so that Alberto could install both pieces at once. I made a followup call Pena Appliances and left a voicemail requesting any approximation of when the wiring would be coming into her shop. She called back letting me know that the wiring was ordered and when it came in, it, along with the ignition, all would be installed. By now, her cordial tone had changed and she was clearly annoyed by what she thought was an attempt to not pay for the labor costs upfront. I have called Mrs. Pena 3 times since then. My call goes straight to voicemail. This time she is not returning my calls with an answer as to when the wiring is coming in and when wiil Alberto come back to finish the job that has already been paid for. What I do not understand is how in the world could Mrs. Pena think this, when Mr. Jeanty paid for all of the materials up front. Is feels as if she is holding the ignition as ransome, while there is no update on the whereabouts of the wiring. Mr. Jeanty is an honest man of business and so am I. You all know that service in the past and paid on time and went above with tips. If Mrs. Perna problem is that Alberto needed to get paid immediately for the labor for installing the burner and Mrs Pena did not have resources on hand to pay Alberto, I would have gone in my own pocket to cover it. I am very upset that Mrs. Pena has taken my landlor payment in full of paterials, but has failed to fulfill her obligations, which is to install the ignition and wiring that has already been paid for. If Pena Appliances does not want to finish the job then Mr. Jeanty should be refunded for the ignition and the wiring. Her lack of honoring her full responsibility has left me with a stove that is incomplete and may.

Great service. Very accommodating to schedule. I would use them again for any issues in my home.