As an industry leader Bill Ryan has served on Boards of Directors for the past 17 years and is a Nationwide instructor of Chimney Inspections, chimney repair and chimney related technical classes. Ryan and Son Chimneys is a full service chimney company specializing in Chimney inspection (level 1, 2 and 3) chimney and fireplace restoration, chimney liners, caps, repairs, installations. Fireplace, wood and pellet stove installations. Pellet, gas and wood appliance service. Consulting, expert witness and hearth and chimney design services.
Description of Work: They cleaned and inspected our fireplace and chimney. The technician was very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Nicole W.
12/2015
5.0
chimney repair, fireplaces, masonry
 + 1 more
unknown
Description of Work: Demoed and rebuilt chimney, including brick work, liner and firebox. Very nice people to work with, professional, friendly and tidy. Town inspector was impressed with their work.
Description of Work: We had Ryan do the annual chimney cleaning and also discussed some ideas about resurfacing the fireplace. Options they gave were very inexpensive.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Katherine W.
10/2015
5.0
chimney repair
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Edith T.
09/2015
5.0
chimney repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Sidney H.
09/2015
1.0
chimney repair
 + -1 more
unknown
Description of Work: I asked for a quote for chimney service. I provided them with a detailed inspection of the chimney that I had done as part of a pre-purchase home inspection by a certified chimney inspection company. They said they would charge $99 to come out to prepare an estimate of what they would charge to do the service, only refundable if we book service with them (no other chimney company I have dealt with expects a customer to pay them to develop a quote for service) and they were booking jobs 3 months out.
Rating Category
Rating out of 5
Response from Ryan & Son Chimneys
HI [Member name], It is a liability for us to provide quotes from another companies inspection. We are in the life safety business and we do not take chances with the safety of the operation of your chimney system. We charge $99 to make a trip to you property, that covers the gas, insurances, vehicles, employee time, the expenses we take in training and certifying our employees and the overall cost of doing business. Im sorry we could not meet your expectations. I hope you successfully have your chimney repaired to codes, standards and with a knowledgeable company, like I said before, this is a life safety trade and most disregard that aspect in their repairs. Best, Bill Ryan; President
JEFF F.
09/2015
2.0
chimney repair
 + -1 more
unknown
Description of Work: I reached out to schedule in early August, was told no one could give me an estimate until Aug 19th. After that date, never heard from anyone. I reached out through email, was sent a note which I did not understand. I called their office numerous times, with no answer during business hours. Finally, on Aug 28th, heard from owner, was told that I need to work with a stucco mason.
Rating Category
Rating out of 5
Response from Ryan & Son Chimneys
(Removed member name), As per our conversation on Friday, it's more than a stucco repair. The slight delay in getting info to you was due to the scope of this project. We do not issues estimates on site, we discuss the issues internally and come up with a strategy. In sorry your experience with is was less than stellar, as we strive for 100% satisfaction, which is why we cannot bid your project without other trades involved. We have a policy not to perform band aid repairs and only give real long term solutions. My apologies for not making that clearer during our conversation. Should you have any Questions, feel free to contact me direct by phone or through email from the address I sent you the pictures from. Thank you for your input and good luck with your project Bill Ryan
Sharon G.
07/2015
5.0
chimney repair
 + -1 more
unknown
Description of Work: Uncovered a major problem with the fireplace that was in a house that is under contract. Has been in contact.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Dennis L.
03/2015
5.0
chimney repair, fireplaces
 + 0 more
unknown
Description of Work: I have used Ryan and Son Chimneys twice this season, and both times, they were very professional, courteous, and kept the work area and house clean. I had work done to my wood stove, and both times, the timing of the appointment and the duration of the service call were reasonable and accurate. I have no complaints whatsoever with the quality of work. My singular issue was with my ability to schedule the service call. We rescheduled twice due to weather, and it took quite a while to finally nail down a date that worked for both myself and the company. As a customer, of course, it's always ideal if the services could be done on my time, but I understand this is not always the case. Nonetheless, the company made good faith effort and in the end, I would much prefer to use a quality business that I have to wait a bit for. Thank you Ryan and Son for helping me with my chimney needs!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
John A.
02/2015
5.0
chimney repair
 + -1 more
unknown
Description of Work: level 2 chimney inspection-it went fine. Their solutions are $$$
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Andre P.
01/2015
5.0
chimney repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Monica D.
01/2015
5.0
chimney repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
teresa A.
12/2014
5.0
chimney repair, chimney sweep
 + 0 more
unknown
Description of Work: Clean sweep flu
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
Jim P.
12/2014
5.0
chimney repair
 + -1 more
unknown
Description of Work: Repaired chimney and installed new stainless steel liner. I found that they are easier to contact via email rather than phone, but that was not a real problem for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Michael V.
12/2014
2.0
chimney repair
 + -1 more
unknown
Description of Work: they told me that my chiminy settled and needed be rebuilt. called another contractor and they confirmed it was not settled.
Rating Category
Rating out of 5
responsiveness
4.0
punctuality
4.0
Response from Ryan & Son Chimneys
Hello Mr. (removed member name), I am sorry you felt the need to provide a negative review of my company. We do provide educated chimney technicians, which sometimes leads to findings that other contractors miss. Educated chimney professionals, in general, are going to recognize conditions more than others. I want to clarify a few things on this review. First, we have performed no service on the property listed above. We did visit the property , but were unable to service due to a rusted shut damper. This visit was on 1/24/14. At the time of the visit, my technician was explicitly told by his contact on site that no repairs would be performed as you just needed to get the home ready for sale. During the course of the visit, my technician noted the chimney had separated from the home, indicating the possibility of settling. You then opted not to reschedule the sweep/inspection with us. If you are in need of the original paperwork, I can easily email it over to you for clarification. It was emailed to you on 1/24/14 originally. If you would like to discuss, please do contact me directly. Bill Ryan
Jim M.
10/2014
5.0
chimney repair, chimney sweep
 + 0 more
unknown
Description of Work: Inspected & cleaned chimney.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frederic K.
10/2014
5.0
chimney repair, masonry
 + 0 more
unknown
Description of Work: Ryan and Son resurfaced the chimney in the living room with Travertine and repaired the exterior chimney to fix water damage and structural cracks. |For both jobs, they arrived promptly, and were very professional in the job site preparation, execution of the work and site cleanup. |For the interior work, they took care to protect the floors from scratches and, despite bad weather, were very careful to avoid tracking water and dirt into the house. |For the exterior work, they had to work around both a hot tub on the ground and a solar system installed on the roof. They removed 25 courses of brick and were able to very closely color match the new brick to the rest of the chimney. |Any questions that came up during the completion of both jobs were discussed and actions clarified before any action was taken. |Both jobs were completed as scheduled and on budget. Ryan and Son was the most expensive of the 3 bids I received for this work, about 10-12% higher than the other bids received. They were selected because they came across as "more professional" and were willing to work with me trading scheduling flexibility for cost.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Kurt M.
11/2011
4.0
chimney repair
 + -1 more
The price seemed pretty reasonable. The guy was very helpful and it was a good experience. I will recommend their services. They were flexible and followed up well. I would consider them in future, even though there were a lot other factors, their service was impeccable and their prices were reasonable. I will definitely give them consideration, in the future.
Description of Work: I received an estimate from William F Ryan and Son Chimneys for chimney repair, 2 weeks ago.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Ronald T.
09/2011
1.0
chimney repair
 + -1 more
The initial job was fine. However when they came to install the liner on my oil burner they had the wrong parts and said they would have to come back another day. I never heard from them again. they wouldn't even return my phone calls. I finally gave up on them.
Description of Work: They installed a stainless steel chimney liner on my woodstove. They also installed a cap on my oil burner. After they finished I asked them to install a liner on my oil burner.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,800
Response from Ryan & Son Chimneys
Member, I am sorry you had this experience with the company. 10 Years ago things were certainly different for us; different management, office staff and procedure and certainly a different business environment. We have been under different management and ownership since 2006. Once again, I am sorry you had this experience and if there is anything I can do to rectify the situation, please let me know. We strive for excellence in our work, with customer service and our goal is 100% satisfaction. The fact that we have not provided that, even 10 years ago, is disturbing to me. Thank you for your honest assessment of your experience. Bill Ryan
Yufang L.
08/2011
5.0
chimney sweep, fireplaces
 + 0 more
I have a 10-year old gas fireplace (used occasionally) that needs cleaning. So I picked this company out of a long list from Angie. The guy showed up on time, took his time inspecting the fireplace and told me that the fireplace is in a clean condition and do not need a service at this time. He also provided valuable info on how to take care of the fireplace. I asked how much he would charge for his trip, he said "nothing". I was impressed by his honesty and professionalism. Will definitely recommend him to friends and neighbours.
Description of Work: I have a 10-year old gas fireplace (used occasionally) that needs cleaning. So I picked this company out of a long list from Angie. The guy showed up on time, took his time inspecting the fireplace and told me that the fireplace is in a clean condition and do not need a service at this time. He also provided valuable info on how to take care of the fireplace. I asked how much he would charge for his trip, he said "nothing". I was impressed by his honesty and professionalism. Will definitely recommend him to friends and neighbours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KYLE K.
07/2011
5.0
chimney caps, chimney repair, chimney sweep
 + 1 more
I'm a professional building Inspector/Consultant & occasionally I have to recommend a chimney professional to do a more in depth evaluation of a chimney, repair work or just a simple cleaning. Having someone I know I can trust, to recommend to my clients is paramount. The industry is riddled with con men who prey on homeowners that don't have the means to know if what they are being told by a chimney contractor is accurate. I had Ryan & Sons recommended to me by another Home Inspector whose opinion I trust, that told me he had used him many times and found him to be "very conscientious & ethical". Well the term "ethical" being applied to a chimney contractor caught my attention so I gave his name to a client whose major home renovation I was consulting on. I had already inspected the home prior to close of sale & my inspection of the chimney & fireplace revealed they had some need for repair, but nothing catastrophic. I knew from past experience, if I had the wrong person come in to clean & inspect it, they would have a quote for a completely unnecessary re-lining job in their hands before they even got out of the truck, so I was happy to have found Ryan & Sons through a referral from a trusted source.When I refer someone to my clients, their performance reflects directly on me... Out of coincidence, I pulled up at the property for my normally scheduled inspection of the renovation contractors work in progress, just after Will Ryan had arrived to meet the homeowner to clean & inspect the chimney/fireplace to provide a quote for the repairs I had told her it needed. The house was bustling with several work crews, and other people & I wasn't wearing anything identifying me as someone who might have a good professional understanding of what he was doing. I didn't introduce myself but instead kept an eye on what he was doing from afar. At one point I poked in and asked a few well placed questions, giving the impression that I had no experience with what he was doing and he took the time to explain what was going on and why he was doing what he was. In the end, he did a solid inspection and his findings from the inspection & recommended course of repair was derived from solid facts, not embellished at all & consistent with a high level of craftsmanship. A professional job, delivered with integrity for a reasonable price. I still recommend him to my clients today and they have always been happy with his work. Glad to have found you. Kyle Kubs Benchmark Home Inspection Services.
Description of Work: Chimney & fireplace cleaning and level II inspection on a 1972 home.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Ryan & Son Chimneys
Hello member, Thanks so much for taking the time to post your review of our service. We take pride in always providing the most professional service in our industry. As a second generation chimney professional, I carry on my fathers goal of always providing honest service for an honest price while educating our clients about their chimney and venting systems. Thanks again Bill Ryan
Diane N.
05/2011
5.0
chimney repair
 + -1 more
The person who came out from Homestead Chimney Inc Company told me that the chimney just had some surface crack. He told me that it will cost me more for him to do it and that I could do it myself so I did it. I thought that was very nice of him. He could have given me a quote and charged me a couple of hundred dollars for the work. However, he was honest enough to tell me that I could do it myself. He even gave me the name of the material that I could use to fix the crack. He was on time. He was responsive. I would definitely consider using him in the future for any work related to chimneys.
Description of Work: I had Homestead Chimney Inc Company come out for a quote in April. I wanted to get my chimney repaired.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristen M.
03/2011
5.0
chimney repair
 + -1 more
They were good and there were fine. They were pleasant to work with. I will use them in future.
Description of Work: I used William Ryan & son in the fall to rebuild the entire chimney. They were recommended by housing inspector.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Chimney Repair,
Chimney Sweep,
Fireplaces,
Chimney Caps,
Masonry,
Gas Logs,
Home inspection
FAQ
Ryan & Son Chimneys is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Ryan & Son Chimneys accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, Ryan & Son Chimneys does not offer free project estimates.
Yes, Ryan & Son Chimneys offers eco-friendly accreditations.
Yes, Ryan & Son Chimneys offers a 5% senior discount.
No, Ryan & Son Chimneys does not offer emergency services.
Yes, Ryan & Son Chimneys offers warranties.
Ryan & Son Chimneys offers the following services: Chimney Sweeping, Repair, Relining, Restoration, Inspection, Installation, Construction, Consultation, Service, Masonry Work, Water Proofing & Flashing.