Ryan & Son Chimneys

First off all I can say is do your research on companies. Why doesnt Ryan and Sons have a google business account its because their reviews would make it impossible for them to do business. I am not debating them on their findings. What I will say is why would 2 other fireplace companies have solutions that are safe and follow the code, but be 10% the cost. I spoke to Bill Ryan on the phone and he is nasty and condescending. They quoted one price to do a fireplace inspection and the price doubled when they arrived. Do yourself a favor and just go on google and research the companies. Also good for Yelp to not allow this companies poor reviews to be taken down like Google did. They just deleted their Google business account

I had this company evaluate my Chimney for a leaking condition. I was charged $99 . They insisted on a full level 2 inspection before any work or scope of work could be determined after the $99 charge. This would cost over $450 for my three pipes. That's $550 before ANY work is to be done. I asked for photos of my Chimney as a courtesy in a good faith gesture, I even messaged them about the photos. I figured it would not take much time or effort to send a few photos via email to a Potential customer. I never received a reply from them, That's the first RED Flag here, In addition the overall direction of the dialog between myself and the engineer was obviously leaning toward a critique of prior work done to this system, suggesting it was inadequate . I don't want to call it scare tactics BUT that's what is effectively what it turn out to be. So that being said, me as the consumer was being groomed into letting this particular vendor have ' carte blanche ' , obviously I don't know anything . That's the Second RED FLAG. So , I decided not to work with them, regardless of how knowledgeable they are or what fantastic certifications in fireface safety inspections they obtain. The third RED Flag is that the never followed up with me !!!!! Communication is important , at least to me. I assume that I would have ended up spending $5 K - $10K following everything they suggest, and in the process I would be handley lining the owners pockets with cash $$ !! So if you have Deep Pockets use this company, money is no object . I'm sure they will do a great job.

It went very well. They were professional and definitely knew their stuff.

The service was excellent. They came in and very professional. They asked questions that needed to ask. They were very clean and clean up after themselves. They courteous and personable. Were happy with the service and extremely satisfied with them. I strongly recommend them to anyone who need their service.

Very good - professional job - on time...neat...kept me informed of process - all good

Never had the courtesy to return my phone call

They were prompt and cleaned and inspected my chimney.

A very professional inspector examined the chimney with a camera & other equipment. He did an excellent job.

It didn't no contact was made from the company

I was very thankful for Bill Ryan's inspection and thorough report at the time I was buying my home although the news wasn't good... After considering options I went with Bill's proposal to rebuild and replace my damaged and dangerous fireplace, chimney and wood stove configuration. Jenn was great throughout the project with communications and coordinating permitting. The removal job was far more difficult/tedious than I'd anticipated and it took a lot of hard work and some inventive toolmaking on Dan's part to take out my unusual firebox and smoke chambers. Chris, Cooper, Alex and Dan toughed it out in good cheer and were super considerate of my home and property. They always went to great lengths to protect my floors and keep the house dirt free, utilizing vacuums and fans to prevent dust and debris from ever entering my home. With the chimney removed, work was interrupted one point by a late winter storm and the guys took great care battening down the hatches so I'd stay snow free inside. They were very flexible with no complaints when it took me time to dig out so they could resume work. I'm really pleased with the job and believe Ryan Chimney, while perhaps not the cheapest, provides great value. I'll definitely call on them to keep all maintained - highly recommend!

Well worth it. An education for me.

Contracted with them in September but they were booked through December so could not start until March. They put up supports in December which prevented the chimney from coming down until they could begin the rebuild. They clearly explained everything they were going to be doing and why. Absolutely first class professionals, cleaned up every day, wore shoe covers when they came in to use the bathroom.

Quick. Vacuumed out the hearth, inspected the flue and chimney.

They did an amazing job - on time, reviewed everything carefully and explained what they were looking at the whole time. They indicated that the review would be ready in 48 hours and they answered all questions. They were professional, are clearly very experienced, and were straightforward about the concerns and issues with the fireplace, chimney, and boiler hook up. Highly recommended.

Perfect, they were able to match the existing old block precisely so no carpentry or aluminum siding work was necessary. Crisp attitude, responsive scheduling, good work. Worked closely with the inspection guys. Adjusted the furnace flu, too. Kind of expensive though on the outskirts of their service area.

Everything went very well. They showed up to both appointments (Inspection/Estimate and Repair) on time and everyone I dealt with were courteous, efficient, and really pleasant. They went out of their way to make sure that any soot & dirt was contained to the fireplace area and cleaned up after themselves. The only comment I have is about the cost of the inspection & estimate ($339.00), which I thought was a little expensive. Maybe they should offer a small discount to off-set that cost if they are actually hired to perform the repairs, which was $765.00.

This is the first time we have use Ryan & Sons and I can't tell you how wonderful they were. Bill Ryan did our Level II inspection for a home we are buying. They were very responsive from the 1st email inquiring about the inspection all the way up until today. Bill was exactly on time for the inspection and took his time doing a very thorough job. He sat with me after the inspection and explained all the issues he found, how they would need to be fixed and approximate cost all in a very down to earth manner since I know next to nothing about chimneys. He has also offered to review info from the sellers chimney contractor to make sure the work being done will fix the issues. I can't say enough about how great this experience was.

We decided to have our chimney inspected prior to having some "cosmetic" work done on the fireplace. After reading the reviews of Ryan and Sons I made an appointment for a "video" inspection. The gentleman came and showed my husband one place there was an issue, however said the other flue had issues too, but did not show any pictures. My husband was not concerned, as he "knew" all findings would be in the report. We thought, as anyone would , that if we are paying $300 for an inspection we would get a written report. However, that was not the case. We called multiple times and were told that because we were not having the inspection completed for house buying purposes an inspection report was not completed. Had we known that, my husband would have taken notes or better yet, we would have gone to another company. We were told the inspector would write up the inspection and we agreed to pay additional for it. Crazy I know! After some time passed we were told that he was not able to write up the report. When I asked for a portion of our money back, I was offered a new appointment. We refused. What I learned, there is NO reason anyone should pay for a quote for work to be done on their house. There are too many contractors who will happily give you a free quote.

This started off as a tune-up on a seldom-used propane fireplace that would not light. It turned out parts were required (not easy to obtain) and multiple visits. Communication was always spot-on; price was fair, considering the substantial work involved.

Excellent job. Professional and punctual. Office staff easy to work with. Highly recommended.

I highly recommend this company. They showed up exactly on time. They were very professional and very thorough. They discovered flaws in the chimney which had not been discovered by previous chimney sweeps which indicated the chimney was a serious fire hazard. They most likely prevented me from burning the house down. If you value the safety of your home and family you will use this company. They are timely, professional and HONEST! Best $229 I ever spent

Gave good advice. Was very meticoulous and throughly performed all the required services.

They did a great a job. I would use them again.

It went great! Very professional company.

I initially called Ryan and Son back around Sept/Oct 2014 for a cleaning and inspection if my chimney. Jason came with a fellow coworker and were extremely professional. They cleaned the chimney and wood burning insert thoroughly and professionally. Jason went above and beyond to clean years of grime and rust off the insert left behind by the past homeowners.His coworker was also very professional and friendly putting on shoe booties every time he came in from the truck. Working in the service business and in people's homes, I know how this looks to customers but also know how annoying it can be. Twice I told him to not worry about it because the carpet was going to be replaced and he insisted on taking them off and putting them on each exit and entrance to my house. I had Jason inspect my chimney flashing and crown due to intermittent water leaks also never repaired by the last homeowner. Professionally, he looked it over, took pictures and advised I'd hear from them soon with an estimate. I got slightly impatient with the estimate length of time but mostly due to my own fault. I waited until the last minute before the winter and wanted a quick repair which was unrealistic. Upon my estimate I was surprised it was so high to be honest being I got a few other estimates that were cheaper. Friends that have used them told me that they sometimes are not the cheapest but you get what you pay for. Which we did. April of this year I had three awesome guys come to the house (Dan, Cooper and Chris) the day they showed up it was raining but Dan had said they were going to wait a little for it to stop. Which it did. Once the rain stopped, they got right to work. Everything about them was professional. They started by putting down a drop cloth on the roof itself next to the chimney just to catch debris. Right before they went to lunch, Dan started to work on the crown to see how bad it was. I expressed my concern about the cap as well. After a few minutes of checking it all over, he said yea this is pretty bad and your going to get a new cap too. I was instantly happy because I knew it needed it. All three came back and continued their professionalism and finalized 95% of the job. i was told them had to come back in a couple days after everything set to do the chimney save water proofing. All three of these guys were great. My wife and I recently had a baby and they were in awe of her. Talking with us like we were family and just being genuine guys. Dan called me back a few days later saying they were in the area and wanted to get the chimney saver water proofing done if possible which was fine for us. they wrapped my bushes next to the chimney with a tarp not to get it on them. WOW these guys are good. We received my final statement just the other day and to my surprise they was no extra charge for the cap they replaced! All i can say is thank you. With the new baby, this would have been an extra expense I simply don't have right now. I also wanted to add that they had replaced a piece of shingle on the roof as well that I had accidentally ripped shoveling the roof this year. They also put a piece of gutter that blew off a few weeks ago back on my downspout. I knew it came off but forgot about it with the baby and all. Was I surprised they did these two extra things not part of my job and did not charge for the cap, YES! In end, they might not be the cheapest but I WILL hire this company again for future maintenance and repairs Truly an asset to Angies List.