Response from Coposky Contracting
We were employed to install engineered flooring, Customer picked out and purchased thru Lowes. As a courtesy to customer we picked up because he was out of town. As we laid the last 3 cartons of the job of the floor, we noticed that the dye lot was a different color although the skew numbers matched. Being customer was still out of town, we returned the cartons, reordered the last 3 boxes. Lowes assured us that the new dye lot would match, We again returned to Lowes and picked up as a courtesy to pick up the new boxes. The flooring matched, including skew numbers (during daylight hours while being installed). Customer called 5 days after job was completed to say they were unhappy with the last portion of the floor where the 3 boxes were installed, We directed them to Lowes to solve problem of dye color. Even though we made several trips back to Lowes, halting the progress of work, at no charge, it is the customers responsibility to follow up. Customer stated that this is our problem. Coposky Contracting cannot assume responsibility of quality of material that we do not personally order thru our suppliers. We pride ourselves in cleanliness. We swept and used the Swiffer on the floors. The floors chosen are very dark and will show dirt and dust. We make every attempt to satisfy all customers. Feel we went over and above by offering to return to reinstall the flooring the customer felt matched once it onsite, free of charge (which will require us removing the current area of flooring and reinstalling the new) although it was out of our control and the job was completed. This customer has not paid a large some of funds still owed. Even after offering to return to replace the flooring, customer has not agreed and we have not received payment. The last action we would ever want to take is placing a lien on the property. This is certainly the last resort and hopefully can be avoided.