Pool Sales Construction and Installation, Pool and Spa Service
About us
Pool Town Inc. is one of the largest installers of in ground swimming pools in the state of New Jersey. With over 25 years of industry experience and a talented team of pool professionals we will guide you pool project from start to finish.
Business highlights
39 years of trusted experience
Services we offer
We offer the following products and services: -New In-ground pool construction. -Sundance Spas. -Full onsite retail store with pool and spa supplies and toys. -Computerized onsite water testing. -Pool and Spa chemicals.
If I could put negative stars, warn every potential customer or put up flyers I would. Consumers need to be aware of who they are dealing with. The experience with pool town from start to finish was absolutely horrific. I have never worked with, communicated with or experienced such disorganized and unprofessional individuals. Our permits were approved and completed June 2021 and our pool was completed finally by June 2022 an ENTIRE year later (which was blamed on covid even though their contract says they refund $ for every week delayed after permitting). We basically paid 45k for a vinyl liner and hole in the yard. All the other labor and costs were on us. We do live on a hill and hit rock and they immediately charged us an additional 10k without a manager on site to even explain. The 10k didn’t even cover removal of the rock, which they added until we brought in our own machine which finished the job in 1 ½ days. Their staff rarely answers the phone unless its to receive a payment and the general manager only came to our site 2 times during the entire year span since the project started, always with an attitude and never replying to our calls, instead sending nasty and unprofessional text messages. Every phone call was ignored or rudely answered. We agreed to pay the additional fee due to the rock and soil considerations for our location however they continued to nickel and dime throughout the remainder of the project. Trash was left on the property for over 6 months and I made several attempts to ask them to clean it up. In the end we had to remove the debris ourselves, yet every time they came they had time to put up a pool town sign on our property. Trying to get them to install the final railing and show us how to even set up and use the pool was also painful. Note to anyone who is looking for a good pool company, this isn’t it!
Description of Work: Inground pool
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Melissa V.
05/2018
5.0
swimming pools
+ -1 more
Pool Town has been awesome to work with from start to finish!!! Everyone has been super helpful and on top of the time schedule. We could not be happier with the guidance and knowledge of the whole team. Definitely would recommend to others looking for a pool. Larry Vindman
Description of Work: Pool Installation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
michael T.
05/2018
5.0
swimming pools
+ -1 more
They are the best. My salesman was Carl he designed, and gave me the best price. I have to say the pool looks like it did when it was installed 10 yrs. ago brand new. I referred many of my friends to Carl & he hasn't let anyone down he always knocks it out of the park.They are my good to place for all my swimming needs.
Description of Work: pool Installed Plus they service my pool when needed
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool Sales Construction and Installation,
Pool and Spa Service
FAQ
Pool Town is currently rated 3.7 overall out of 5.
Sunday: 9:00 AM - 6:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Pool Town accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Pool Town offers free project estimates.
No, Pool Town does not offer eco-friendly accreditations.
No, Pool Town does not offer a senior discount.
No, Pool Town does not offer emergency services.
No, Pool Town does not offer warranties.
Pool Town offers the following services: We offer the following products and services: -New In-ground pool construction. -Sundance Spas. -Full onsite retail store with pool and spa supplies and toys. -Computerized onsite water testing. -Pool and Spa chemicals.