Doctor Rooter Plumbing Sewer & Drain Inc

They provided insight on how to get the problem solved. They didn't however follow-up as promised.

It was good. They are nice and professional. Since there was no problem, he gave us a discount on the service call.

Wow ? what a great company!! I joined Angie?s List for one reason ? it?s Sunday ? Super Bowl Sunday ? and our Septic Tank was backing up. I called Doctor Rooter to see if they could come by and to my amazement they helped us out even though they don?t pump septic tanks. The person I spoke to gave me the name of two companies that handle septic tanks and I was able to get someone on the first call. I would not have known where to start if it wasn?t for DR. I am very impressed with how nice they were and really helpful even though they weren?t going to make anything on the call. That is the sign of a truly professional company. Thank you very much for the help. I?ll be sure to call DR for all our future plumbing needs!!

Overall, the service was performed as well as it could have been given the location and severity of the blockage. The workmanship was professional and persistent to resolve the problem. The underlying issue is the four occupants of the connected condominium have never really cleared the pipes / drains previously and the residue has built up down the line which, hopefully, is now the condominium association's problem. The Techs were helpful in trying to establish that the problem is outside the scope of the occupants; and that is most helpful and, we think, an honest and fair assessment of the problem

The man who came was very nice and they were able to come within an hour or two of me calling which was wonderful.

Our kitchen drain would back up every time we ran the water and then take several minutes to drain. I tried Drano and snaking it myself but it still refused to clear. I called Doctor Rooter after a good Angie's List review and they said they could do it that day. The worker was on time, asked for a description of the problem, and quoted me a price up front. He brought in a power snake and got to work. After running it through a full 75 feet (15 would have reached the outside of my house) he cleaned up and ran the water. Everything ran fine, so I'm pleased with the service.

Excellent -- I would certainly call them again and even request Mark.

I just kicked out of my property (a little after 10 a.m. today) George , the owner, for rude, unprofessional and aggressive behavior. This man was so unprofessional that he did not even give his name when I shook his hand and introduced myself. I just found out his name by calling the company office just a few minutes before writing this review. After shaking George?s hand, I walked him to the garage and handed him a copy of the approved bathroom plan. He immediately told me that he would not be able to give me a quote because the bathroom was not framed out yet. I found his reasoning very strange and puzzling for many reasons. First, other plumbing contractors have given me price quotes for the job already. They did not seem to have a problem with basing their quote on the professionally-prepared and town-approved bathroom plan. Other contractors such as framing, masons and electrical contractors were also able to give me quotes based on the plan. Secondly, as a business owner who has had experience with build-outs and leasehold improvements, I know that contractors do give out quotes based on plans. As a matter of fact, most of them use the plan for their estimates. I also know that the framing need not be built yet in order for any contractor to give a price. George, however, insisted that he can?t give a price because nothing has been built yet. I told him that other plumbers and other trade contractors have already given me a price for the job. He then proceeded to tell me that Angie?s List is a listing for specific services such as plumbers. He also told me that he was very expensive because he was the best. I?m not sure why he would utter such nonsense but I can only surmise that he was suggesting that the quotes I received were not from legitimate plumbers. I told him that all the other plumbers and other contractors came from Angie?s List. He then asked me for the price quotes that the other plumbing contractors had given me. At this point, it became obvious that George was playing a game. I told him that I was not going to give him the price quotes of the other plumbing contractors. I also told him that there was no point in continuing the meeting since he was not going to give me a quote anyway. He then raised his voice and proclaimed that he is the plumber with the highest A-rating in Angie?s List. I told him that there are other plumbers with A-ratings in the list. That seemed to agitate him even more because he raised his voice and moved towards me in an aggressive manner while making the same proclamation. I guess he thought that he was going to intimidate me with his height and overweight size but I am not one who cowers to bullies At this point, I moved towards him to show that his bully tactic was not going to work. I demanded him to leave my property immediately. I told him that he was very obnoxious and unprofessional. He actually had the audacity to accuse me of being the unprofessional one for not having the bathroom framing done before calling him in for an estimate! I am still shocked at what happened. While this was not my first experience with an aggressive contractor, George was certainly the first one to become aggressive over a price quote that was not even forthcoming. I just don't understand why this man behaved so reprehensibly.

We have used Dr. Rooter twice recently for plumbing issues. First was when we had an odor in the bathroom and we were concerned. We called Dr. Rooter and a very friendly person picked up the phone immediately. She said Kevin would come that same day (a Sunday I think). He came right on time. When he investigated the issue he said he asked if we had used the shower in the bathroom for a while and we didn't. He said the water evaporated and was letting the fumes from the pipe come in through the drain. He just ran the water and that solved the problem. It has been fine since. We also had him snake 2 drains and give us some estimates on other repairs we were thinking of. I like that he gave us estimates right away and was giving us ideas to help us save money. I also thought he might charge us extra for coming on a Sunday but he didn't. The price I thought was reasonable. The second time we called him our toilet was running and leaking. Again, a friendly person answered the phone immediately and scheduled an appointment for the next day. Kevin came right on time. He was also very considerate to be very quiet as our son was napping. He said our toilet was from 1962 and they don' t make the all the parts any more and we may need to replace it. On further inspection, he replaced the parts he could and was able to fix it. It has solved the problem and he thought we may be able to hold off replacing the toilet for a year or more. We have been very happy with the service from Kevin.

Response to call was prompt and repairs made immediately.

They arrived on time, one of the workers needed to go out to buy a few parts while the other worker began the job. The first worker arrived back within 15 minutes and they they completed all the work I requested. The workers were polite and friendly and did a very good job.

They were very responsive, punctual and professional, and did a great job. I would definitely recommend and use them again. The only thing was I thought the price on the new water heater installed was a bit higher than I had expected, otherwise everything else was an 'A' grade ...

I was happy with the work overall, they were prompt and professional, and the replacement toilet seems to be quite good. Only issue was the price seemed a bit higher than I expected, but I would still use them again for other plumbing jobs.

guy was great. did good work and cleaned up himself. will definetly use again.

They are prompt and very responsive. They are extremely nice and gave me a free estimate on the spot.

Great! Repaired and replaced my kitchen sewer line.

Doctor Rooter was straight forward and answered all of our questions. The person I spoke to when I called was great and so was the person who came out to my house.

He gave me the option to choose the faucet I wanted to replace it with. He came back the next day and installed it for me. There did an excellent job and I would definitely recommend them.

True to their Angie's list listings, this company was very professional and top notch. I called to have a leak investigated in my basement that was coming from some duct work. The gentleman, Joe came and was very cordial and professional. He immediately investigated the source of the leak and advised me that it was caused by a frozen and clogged condensation line within my a/c unit. After turning on the heat to defrost the line, the line was unclogged and the leak disappeared. He quoted my the price and told me what he would have to do and with my agreement, he proceeded to defrost the line and advised me what to do in the future to avoid this type of problem, ie., have my freon levels checked. I was very happy with the technician as he was very knowledgeable and cordial and did not talk down to me because I was a woman. He explained everything in sensible terms and did such a neat and clean job that you cannot tell that anything had been wrong in the area. I applaud Doctor Rooter, technician Joe and the excellent lady who took my order, D.S. as this made this an anxiety free fix. The front desk lady is exceptionally pleasant and knowledgeable and cordial and sealed the deal as I started to contact area plumbers in order to service this leak. I like them because they were honest, did not try to make a mountain out of a molehill and perform the work pleasantly with no surprises and/or clauses. Keep up the good work.

Very pleased with them and would recommend them.

We experienced a sewage backup in the downstairs bathroom. Doctor Rooter came within an hour of the call and scoped the line with a camera and found a broken main discharge line just outside the foundation going to the septic tank. The line was snaked and cleared with an estimate given for line replacement. We scheduled a replacement date and Doctor Rooter came on time and completed the work giving a complete explanation of the work done. The work was done neatly and within the estimate cost.

Had a clogged kitchen drain. Called at 9am and reached a polite person by phone immediately who was able to give me a two hour window for a service call the same day. They called back within the hour to confirm the time. The repair man (owner) was punctual, polite and thorough. My repair was done and I was happy with the price and the advice I received for maintenance going forward.

The company responded quickly. they came the same day. He ascertained problem quickly and gave us an estimate of $546.75 to install new float switch and clean pit. We agreed even though it seemed to be a lot of money. We set a date for the work to be done. My husband researched the part we needed on the internet. Every website he visited quoted the price of the part between $44.00 and $49.00. Imagine our surprise at the mark up here. When the work was actually done it took about 20 minutes. This is a colassal rip off. To prove the company's guilt of highway robbery my husband complained to the seviceman, who then promptly called his boss. His boss told him to take $50.00 off the bill and throw in a container of something called Bio Clean which they claimed was a $100.00 value. It is a shame that this company is such a rip off because the work was quickly and neatly and their promptness was fine. But it is definietly not worth paying so much for a $44.00 part and 20 minutes of labor.

They were great. It clogged on Saturday night so I called them on Sunday morning. When I called other places I got a recording but when I called them I got a nice young lady and she said a plumber would be over between 2-3. He was there on time and I thought he did a nice job of getting us going. He was very professional.

We have two reports on Angies for Doctor Rooter because we originally had them in for just an estimate and weren't sure we were going to use them, but after several estimates we are very grateful we did. To start with we could not use our septic system - no toilets, no showers and not dish washing, we were in emergency mode. Honestly, as a consumer it becomes very difficult today to find an contractor to come into your home for the big ticket items...like septic and be comfortable with them especially if you are under pressure. We called for several estimates, two included $4,000 - $7,000 to dig up our our two seepage tanks and have new rock beds put around them, another estimate was given to us without even coming out to see the job - just from a verbal conversation with us over the phone. We reviewed the estimates and by early afternoon we chose Doctor Rooter - they were back by mid afternoon. George's team came in and advised us not to do anything drastic at the moment and allow them time to make the repairs they thought were really needed....they immediately made us feel at ease. They came in and started the job on a Friday afternoon, but we decided we needed to empty the septic tank before Doctor Rooter could continued and agreed they should return Monday morning 9am to complete the job. Come 9am sharp Monday morning they were here - George (master plumber) and a helper, and by noon the job was completed. WOW....they came, they saw and they completed the job exactly as explained and we did NOT have to pay for work that wasn't necessary - which is always good thing. It's good when you can find an honest, knowledgable contractor to trust and needless to say, Doctor Rooter and his team will be our new family plumber...thanks guys.