Doctor Rooter Plumbing Sewer & Drain Inc

The OWNER had a bad attitude from the second he walked into my house! He was rude and very arrogant! I have been using this company for many years and I have let his obnoxious attitude slide before, but today I’ve had enough! He has absolutely no customer service skills whatsoever! My husband let him finish the job, but he definitely overcharged us! I will never recommend them to anyone, and my family and friends that had also used them in the past, will not in the future! Don’t take the chance of having this rude man come into your house to talk to you like your a stupid child!!

The work was done timely and clean. Once completed the technician (Michael) noticed a patch of water outside the bathroom area. He looked for the leaks location found it (cracked pile) contacted the main office and was authorized to fix it. I am so grateful that Michael cared enough to fix it immediately instead of making another appointment. Micheal was friendly, polite, funny and knowledgeable. He cleaned and took the old toilet and faucet to dispose of it properly. This is the second time I used Doctor Rooter and will definitely use them again. Thank you to Michael and the office staff.

The serviceman negotiated the price a bit and the final price was $400.00 including tax. However, I had a granite sink and the serviceman refused to punch out the additional hole necessary to install the detergent pump that came with the fittings. He also did not install the face plate that sits under the faucet. The face plate is still not installed because that would require me to disconnect the faucet/fitting and I don't have time (which is why I hired someone to do it). I had to punch out the additional hole myself in order to install the detergent pump. I think $400 is a lot of money to spend considering additional work and money is required to complete the installation of the kitchen sink (the way it was intended to be installed).

Got Ripped off. Was to check/clear main drain from house. Told me he was NOT going to be ABLE to Snake because the House-Trap was capped!!!!!. Without EVEN TRYING to snake!!!. YET he charged me for a Service Call charge of $133.75. Tech's name was Vinnie M. Said he would have to dig out the trap and estimated a charge of $450 to just thaw out the ground, not including any repairs. Regardless of any and all excuses he may come up with: When he did not even try to snake...then It is simply a ripoff- in my opinion 1 of 3 possibilities: Arrogance, lack of competence or sheer un-willingness to work in the crawl-space in the cold.

*Date of service is approximate. Provider responded quickly to my call, came same/next day. Informed me of the issue and the price was exactly what I was quoted. Would use provider again.

Not happy with service at all. November 18, 2014: Leak that seems to be coming from the hot water heater. Called Doctor Rooter (who we have used several times since we moved into our house about 2 years ago) at about 5:30 PM, and they sent their night guy within an hour and a half. He took one look at the hot water heater (not opening it up, or looking into any parts of the heater), and told me that it needed to be replaced (it was 7 years old - I thought the lifespan of a water heater was about 10 years, but he told me that it was 7 years, and that the warranty had run out at 6 years for my water heater). He informed me that when the hot water heater leaks from where ours was leaking from, that it had to be replaced. He made it seem that I had to replace the hot water heater right then, or that our manageable leak could become a flood at any moment. Me, not being an expert in plumbing, took the expert's advice, and had him replace the hot water heater. It took about 2.5 hours to complete the installation. We were charged 1,444.50 which seems to be well above the average price for installation of comparable water heaters in our area. November 19, 2014: I come home from work to see that water is still leaking from my utility closet. When I go in and look, water is leaking from the main shut-off valve for the house. I also notice that a knob from our furnace has been knocked off. I call Doctor Rooter, and they send another plumber out to fix the new leak (which was not present the day before). He said it was because some of the pipes had shifted when the water heater was installed. The leak was fixed, and he told me that he would have the ladies in the office order a new knob for the furnace, because he couldn't fix it. He said they would call me from the office when the new part was in, and they'd come and fix it. When I called, I asked about the price they had charged - I thought it was expensive - she told me she would have the boss, Kerry, call me back on Friday to discuss the price. She never called. December 8, 2014: First, I haven't heard from the office yet that the new knob for the furnace had come in. Second, I come home from work today to see a leak again from the utility room. When I go into my utility room, I see a leak EXACTLY like the leak we had the very first night when I was told we needed a new hot water heater. I feel like I was taken advantage of, and that we didn't really need a new hot water heater, being that the leak is exactly the same as what it looked like the first time we had the leak there. I tried calling the office tonight to have someone come fix it - I tried calling for over 2 hours - I called the 732 number, and the 866 number. The phone rang, but no answer or answering machine/voice mail.

We had a flood in our basement and needed the sump pump changed. The plumber was on time, very professional and got the job done. The service however was a little expensive for the work done. We have not had any problem with the work that was done.

Have used this company several times in the past for both small and large (excavation and replacement of main sewer line) jobs. Have had only good experiences.

The workers friendly and they discussed everything they were going to repair. They were in constant communication on everything they were doing and not annoyed when I asked to take pictures for insurance claim. The guys that performed the job were courteous and professional. They made sure that the problem was fixed completely before leaving for the day. Very prompt and clean.

Everything went very well as stated above

This contractor provided me with an estimate for approx $ 1500 and told me it may be more once they dug the area to see where the leak was. Low and behold it was more work, he informed my husband of such and proceeded to fix the main. When all was said and done he handed my husband a bill for $3200. I had received other estimated to replace the entire main for $ 2400, my husband walked away and I had to go and negotiate a different price after an argument I was able to reduce the cost to $2500. I would not recommend them and buyer beware. They really tried to take advantage of ou situation. AWFUL JUST AWFUL!!!

Dr. Rooter called back within 2 hours after our emergency voicemail at 6am. They said we would have a technician at our home to assess the problem between 9-11 am. The technician arrived shortly after 9am. He gave us an estimate, fixed the pipe and was out the door before 10 am. Fantastic! They also fixed our kitchen faucet two months prior with the same excellent response and service. Dr. Rooter is now our plumber of choice.

I was charged $280, minus the joke of a $30 coupon. This was for 30 minutes worth of work. The actual repair, to replace about 6' of pipe on Monday is estimated at over $1500. What a joke. I am not seeking neurosurgery. Unless you are Donald Trump beware of this outfit.

All I needed was a septic tank pumping and inspection of an otherwise working system. Dr. Rooter does not perform this service, but they referred me to an excellent partner service, Cella's Septic in Toms River, NJ, which I can highly recommend for Angie's list. They arrived the day after my call, pumped the tank, and found no problems with the system. I found the price reasonable, as it was well within the range of several estimates I found on the net. Without hesitation, they also explained what they were doing as I watched and cleaned up after the job was complete.

They arrived at 9:15am and got right to work. It was a difficult fix that required a lot of work. They kept us informed as the work progressed and finished the job about noon. Everything seems to be working great. They were extremely professional. Their estimate was exactly what they charged. They went through all the numbers and deducted the Angie's List coupon. I was extremely pleased with the result.

Everything was done well, and promptly. Also cleaned up afterward

We called Doctor Rooter on a Saturday afternoon after discovering that we had a pit in our basement full of sewage. Mark came out within an hour and worked for over an hour to try and free the pipes. Unfortunately, the pipe inside had let go and was full of sand. Mark told us that they would have to dig up the front yard to get to the pipes, but couldn't do it till Monday as they had to notify the town first. On Monday morning they showed up with the machinery and started working. Unfortunately, we soon discovered that the pipes to the street were all original to the house, and had to be replaced as well. The showed my husband all the old pipes and explained what had to be done before proceeding. George and two of his crew worked all day Monday without a break in order to try and get us some sewer service before the end of the day. They came back Tuesday and finished all the pipes to the street working from about 8AM till after 6PM, again with no break. They were back again on Wednesday to meet inspectors and close everything up. They were extremely professional, knowledgable, and fair with their pricing. I felt very comfortable leaving my house to do errands knowing they were there. This was a big job and they were here for days. They even recommended a company that specializes in drying and deodorizing basements as the break had eroded the sand under our foundation and that had to be cleaned up and then filled with concrete. George even came back several days later when a severe rainstorm washed some of the dirt back in before the other contractors could finish their job. He regraded our yard and left it as it was before the storm. He didn't charge us for the extra visit. We had called Doctor Rooter after reading his reviews on Angies' List, as we were new to the area and didn't know anyone to call. We highly recommend them for any size job.

The work was done to my satisfaction. He did a good job replacing toilet parts and the toilet works fine. However, I felt the cost was high. Even though the service was performed on Sunday, I was told the cost would be the same during the week. I didn't get the estimate until the service person arrived. I decided to fix it because I couldn't turn off my shut-off valve and water was leaking from the toilet tank. I don't know whether the cost would have been the same with other providers.

Excellent service. Unit has worked fine after service

My experience with them was excellent. I have used them before, and I have always been very pleased with them. Again, they are really punctual and responsive. They explain things and they are very thorough.

I first called and was told someone could be at my home in 10 min- 1 1/2 hrs which was great. The problem could not be solved as it was late in the day so they wrote up an estimate and did not charge me for the visit as long as I wanted them to complete the necessary work. To me it was expensive but I almost never need plumbing work so I wont say it was overpriced. Mark called the next morning to say he was 20 mins away and arrived within 10 mins of originally promised time. He was careful with the wall to not open it up unless he was certain of where and how much needed to be cut. He recommended covering the hole with a return air vent rather than expensive sheet rock wall repairs and re-paint in case there is a future need to access the pipes. This was a genius suggestion and only $10 for the right vent cover. He needed to remove and replace the toilet to get access to the wall. He was as clean as I'd expect anyone to be that's doing work, I just went over everything quickly with bathroom cleaner spray and paper towels as I put stuff back in/on the vanity. I feared it would be an all day job but he was done by about noon which was great. Very friendly person to deal with in my opinion. He was fine to check out the other toilet since he was here and figured it was not a difficult problem for him to fix before writing up the final bill. I did use my $30 off Angie's List coupon.

I called the company to find out if they had ever worked with a drain pump in the past. While they had another name for it, they did assure me they had experience. I then asked for any price estimates (looking for service call estimate, so I knew what value the $30 discount offered to Angies customers would provide), to which all I was told (twice as I did ask again when I wasn't given a proper answer) was that the representative would arrive and review the situation and then inform me of costs. That's not the way I care to do business, but since it was on Angies with a decent rating, I gave her my home information. When the gentleman arrived, he was courteous enough, looked at the drain pump (all of 60 seconds) and gave me his conclusion that it was burnt out and provided me an estimate to replace it for $575. There was no trial and error performed of checking on this that or the other thing, which I expected. After they left, I looked on the internet for the same product I was quoted, which was $228. That's quite a markup for them to "remove the old and replace with a new", given the pipe and connections would all be reused. Needless to say, I'll be ordering the replacement myself and installing it (after I first do a little more troubleshooting to satisfy my mind). 8/2013 - Update - I did more research and the pump did not need to be replaced. There was build up on the arm which was preventing it from working correctly. Some silicone and cleaning and its working properly! So glad I didn't pay for them to "fix" it!

It wasnt an easy job but he didnt a great job and didnt complain. He was very polite and professional.

He showed up on time and performed the job as expected. There was a problem with the sprayer we supplied and they were nice enough to come back and fix it at no charge. We are very pleased with this company and would use them again.

EXCELLENT JOB. MARK WAS GREAT. HE'S THE ONLY ONE THAT DID NOT TRY TO RIP ME OFF. ONE PLUMMER TOLD US THE OPENING FOR THE PUMP WAS TOO SMALL AND GAVE US SO MANY WAYS HE CAN DO THE JOB. ANOTHER PLUMBER TOLD US THAT HE WOULD HAVE TO TAKE OUR BACK UP PUMP APART AND THAT WOULD BE AN EXTRA COST. MARK CAME IN, REPLACE THE SUMP PUMP WITH NO PROBLEMS. ALSO,THE GIRLS IN THE OFFICE ARE GREAT. AND VERY UNDER STANDING.