Ned Stevens Gutter Cleaning

great, will use again

excellent team, arrived on time as committed. Service was performed very well, with courteous staff, and attention to detail. Treated my home as if it was there own. Did an excellent job of cleaning up the debris after they had cleaned the gutters. I would definitely recommend them to my neighbors.

Atlanta's Best Gutter Cleaners worked out pretty good. I got some estimates from other people that do roofing, the estimates are conflicting so I'm not sure whether I will use him again because he gave me some tickets of the work that needed to be done and I'm not really sure if that's the work that really need to be done. All of the estimates are conflicting. He took a picture before and after for cleaning the gutters. They did the job that they came out to do but I was not completely satisfies with the estimate that they gave me for additional work, I don't think that it's totally accurate. I will probably use them for the gutter cleaning again.

I don't want to make this long winded, but I will try to be thorough with a quick-hit review. Emailed the company in mid-August to schedule the window cleaning. I provided them with dates that would work best (the following week), but they instead scheduled me for the week AFTER that. I told them that whole week would not work, and I would need another date. They rescheduled...for later that week. Took far too many email exchanges to get the appt. set. The appt. was finally set for last Monday (9/16). I was called a couple days before and given the timeframe of when the crew would be there (between 1p and 4p). Crew showed up on the day on-time, after calling me with a 15 minute warning of their arrival. They arrived, and to make this short, they failed to do the inside windows. They did the outside windows (left some cobwebs, which the deal says will be completely cleaned), replaced 4 flood lights which I provided (also a part of the deal), but then left. I hadn't looked at the deal in a while, but upon review, I realized they only completed half the job. I called the company within a couple hours of them leaving. I spoke to Bobbie, who is their GM. He got defensive when I told him they missed some cobwebs, but said he would call me back in 10 minutes about the crew not doing the inside windows. Instead, I got a call 3 minutes later from the crew lead, Fred, on his cell phone. He asked a good time to come back to do the windows. I said that Friday (9/20) afternoon would work, but if they wanted to not worry about the schedule they could just do a quick gutter cleaning instead. He said it sounded fine, but he'd have to check. At that point, I said, "OK, let me know. Thanks," and hung up the phone. That week came, and went, and I heard nothing from anyone at the company. Thinking they just brushed me off, I left a reflective review here on AL, giving the company a D and saying I would follow-up with them the following week and request a partial refund. Monday morning, I wake up to an email from Brad Ladner, the owner of the company. Here is his email, exactly as he wrote it: "My name is Brad Ladner, and I am the owner of Atlanta's Best Gutter Cleaners. I read your review and I must say there are some things I take exception with. I was in the room when you spoke with Bobbie and Fred about the service. You asked Fred, the lead, about the gutter cleaning, and I was the one who told him we would just do the window. I remember him saying to you specifically that we would be out on the 27th to do the inside windows. He told you the date right then and there, and he said inside windows, not gutter cleaning. I didn't think any follow up was needed because he told you the date. You are still on the schedule for the 27th, but I'm not going to send the crews with a D rating being leftbefore the service is done, and with the fact that we told you the date on the phone and that date hasn't come yet being left out of the review. I will be calling you directly first thing in the morning. We have already done work at the home, so there is no refund. We are more than happy to do the inside windows after your review is removed. And like I said, you are still on the date of the 27th. I look forward to speaking to you in the morning." In essence, the owner of the company was holding a service I PRE-PAID for ransom in order for me to remove my poor review. Simply put, that's against AL policy, so I simply called them and opened an incident report with them, asking them to request a partial refund from the company based on the lack of service and the owner's policy-breaching email. A few hours after calling AL, Brad finally called me (he never followed up like he said he would in his email). He simply kept asking for me to remove my negative review and let them come out to re-do the cleaning. He kept harping on the point that the job wasn't finished, so they did not deserve the negative review. He kept saying that his guy scheduled on the 27th, but I told him I had hung up so he must have been talking to a dead end. After talking to him for 10 minutes or so, I chalked it up to miscommunication, and let the appointment on the 27th stick and told Brad it had to be in the afternoon, so he'd said he'd make sure it was. Gave them a second chance to make it up. I got the call the day before, and they said the appointment was between 1 and 3p. Great. Wake up this morning and get a call at 8:20am that the crew was a half hour away. Ummm....what? Called the guy right back (Rick) and told him it needed to be in the afternoon. He said he would move things around to get me in that afternoon at 1pm. At 1pm, he called back and said they were behind, and the crew would be there at 2pm. Nothing until 3pm, when I get another call telling me the crew will be out in a half hour. Then, I get another call that the crew would be out in 10 minutes. Crazy. This crew was really good, and even re-did some of the outside work the other crew missed. They did a great job. The other crew did a good job as well. It seems like good crews work for a company that needs to get it's act straight. Just wasn't pleased at all with a good portion of interactions with the company outside of the crews, and the scheduling is completely messed up. Just can't recommend the company at all, as it's just a headache to deal with them. RESPONSE TO BRAD LADNER'S COMMENTS BELOW: As a response to Brad's Ladner's rant below, what I posted three paragraphs above is his email WORD-FOR-WORD, copied and pasted, so you can all deduce that he was holding a PRE-PAID service ransom (think about paying for a service, that service not being completed, then the owner saying they won't finish it until you meet HIS demands). That alone speaks of his character. He is lying about me telling his crew not to worry about the inside windows (If I paid for it, why would I tell them not to do it, just to have them come back out to do it?), he does not know if I hung up the phone before his crew member told me the 27th was the new date (he was not on the call), and once he called, Brad BEGGED to come out and re-do the service to get a better review, pleading with me to take down an honest review of his obviously ethically-challenged company as not to sully his name here. He only reacted with the pleading phone call when I got Angie's List involved, knowing he breached their service agreement in tampering with my review, and wanted to make it up to me ("We'll come back and do 120% job, and you won't want to leave a bad review."). He even emailed me my original review so I could re-post it if I was still unhappy (which I didn't do). You can read the rest of my reviews here. They are all honest, and a vast majority are glowing of the service, so you can take his 'bad customer' remark as just sour grapes. What else can I say. Dealing with Brad's company was simply a horrible experience, and not one I can ever recommend. I will say he is correct in that his first crew did do extra outside windows (23 as opposed to 20 the deal covered), but only because they didn't follow directions (I told them to do all the standard windows of which there were 20, but they cleaned a few door windows too). Since he sent a different crew the second time, I felt bad they had to cover the work of the other crew, so I only had them do 15 windows as opposed to the 20 in the deal, asking them to clean a door window that was included in that original 23 the first crew did. Also tipped them as well for the trouble. So, take that for what you will of how I'm such a horrible customer. The saddest part about all this, aside from an apology from the second crew he sent out, never ONCE did he or his employees utter a single apology about the situation. If his crew messed up, and they said, "We're sorry about that. We will send them out to finish!" All would have been well. Sadly, that wasn't the case.

Job is complete but cannot get the invoice from the company.

it went well. have used company several times. they are responsive and prompt and helped figure out what was blocking a downspout on my house.

I purchased an Angie's List Big Deal for this service and it was great. The work met my expectations and they were very clean. I recommend them. They came out when I requested them to, but they were available to come out sooner.

They showed up on time and did a good job of pressure cleaning all the window.

Work was completed as agreed. Scheduling was a nightmare. Not just for me but for the company as well. Apparently their scheduling system was down and they didn't show up when we'd agreed and called to remind me of a different date. They did however come the day that was originally planned but arrived after work hours to complete. So, the work got done in a satisfactory manner it was just a very disorganized process to get them there.

Excellent performance. There were only 2 windows that I do not like and hopefully the rain will wash off the soapy residue. I did tell them about these windows. I will use this company many times throughout the year.

Everything turned out very well. They were professional and they called a couple of days later to let me know to call with any issues. I would recommend them and everything seems to be working fine. They explained everything they were doing with the work. The price did seem reasonable to me but I am not sure of the typical cost for that service.

They did an excellent job with the cleaning. The only issue I had with them was that they kind of left the driveway a mess. For the gutter covers estimate, the guy who came out for the cleaning came out again and offered a bid. When I didn’t like the price, he lowered his bid by $200. I feel like he should have just offered the best price first.

I was not home but received a telephone call outlining what could be done. It was done and do debris left behind

I selected one of the Angie’s list big deals and paid $130 upfront via paypal before even receiving the service. However, there was a mix up and the company billed me again and there was a discrepancy with the bill . I sent an email to the business but did not hear back within a few business days. However, I called them and they took care of it immediately. Also while the guy was cleaning the gutters, he noticed there were 2 ridgecaps that were damaged and replaced them for an extra charge.

Bought coupon Sept 9. Called them on Sept 11 and was told they would email details of service they provided followed by an email stating first available date for work. I did receive informational email but have never heard anything further about a work date i was critical of this company because of a lack of responsiveness in scheduling my work. After speaking with them, I learned that they had sent an email with a date but that it had gone into my junk mailbox. This was not in anyway the fault of the company and I regret the confusion. In addition the owner contacted me to try to rectify the situation and offered to honor the price if I was interested.

They do a good job with cleaning. Nick does problem-solving when there are concerns beyond the basic cleaning. Professional.

In hindsight, I didn't need to buy the gutter cleaning coupon from AL, since the reason we had a leak wasn't due to full gutters, but to the gutter itself coming away from the roof. So i paid for a cleaning that I didn't need, but that is not their fault. I had to pay extra to get the gutters repaired, but again, they were up front about the costs and repairs needed, so it was just our bad luck for paying for a cleaning we didn't need.

Good job; found 2 gutters that had pulled loose and fixed while there at a reasonable price

Can't remember the cost of the coupon for windows or the pressure washing but EVERYONE was very professional & knowledgeable. I will use them again & recommend them to anyone. Their work was perfect & all the men were pleasant & easy to work with. Thank you!

They took off all of the screens on the gutters to clean and didn't replace them. We ended up with clogged gutters and flooding indoors.

The workers were thorough and polite. Very nice work!

Went much faster than I expected. They used a blower to just walk around and get my gutters cleaned.

I made the appointment. They showed up when they said they would. Would use this company again.

6I was not home at the time of the service. When I was able to inspect the job, I was very pleased. No debris in the gutters and no mess left around the house. Nice job.

They were good they did their job and did a good job. There were no issues with the company.