REVIEW RESPONSE For starters, this customers date is not correct. Their service was performed on 4/15/13, which was 17 months ago. For seconders, we didn't do gutter installation as they indicated in the service, but just a gutter cleaning. As far as being sure of our work, every customer has the ability to either request specific days so the customer can be home, or request before and after photos be taken and sent to them. The customer didn't utilize either option. Had the customer even requested, within 30 days of the service being done, to come back out to take photos, we would have gladly done so. We can't prove our efforts 17 months later, as we do not retain photos for that long; but I do ask an customers reading this review to take it with a grain of salt. It seems that we have been given numerous C's and D's, yet as the customer says themselves, they were not home for the service, and have no experience with the service except for buying the Angie's List deal and receiving the invoice once completed. Allow me to break down: The customer gave the price a C. This is odd because the essence of the purchase was for a deal that was indeed less than our regular price for the customers home. The deal covered and range of home sizes and, granted given the customer's particular house, they didn't save a whole lot, but they did pay less than what they would have paid otherwise, and our regular prices are comparable if not 10-30% less than the vast majority of our fully-insured competition. The customer gave quality a D. The only reason that I feel this is less than the others has to do with the leaking, which I will address at the end. The customer gave responsiveness a C. Let's get into detail on this. The customer purchased their deal on 4/11/13. We sent her an email that night with the details of scheduling AND IT SAYS IN THAT EMAIL CUSTOMER CAN CHANGE DATE TO BE HOME OR REQUEST PHOTOS. On 4/12/13, we sent an email with the date of service, 4/14/13 we called with a time window, and on 4/15/13, 96 hours after purchasing, the job was done. The customer gave professionalism a C. Not once the the review reference that foul language was used with the customer, that employees showed up without uniforms, smoked at the residence, or that either our office staff or workers spoke to them or acted in any manner that would appear rude, irresponsible, adolescent, dismissive, contradictory, or insulting. In fact, the review makes no mention of any activity that would be regarded as a lack in profession decorum. So those we received a string of C's and D's, there was no reasoned logic in the customer's review that relates to most of them. They do mention gutter leaking, which I would like to address now in length. LEAKING We did their home 17 months ago. When we blow out the debris, we are taking a gutter full of leaves and decayed leaves, which is essentially dirt sludge, and blowing it out. This exposes areas of gutter that have been covered, possibly for a long time. If a customer has a leak in a seam, debris sitting on top of it will clog that leak, just the same way that a rag in a sink will clog a drain. When you pull the rag, the water goes right down. Same thing with gutter cleaning. It isn't unusual for gutters after a cleaning to exhibit leaks suddenly, especially if the gutters haven't been cleaned in a while. You see, think of gutters as the "teeth of your home". Gutter cleaning is like brushing. Now when debris gets in there, it creates cavities. What I mean by this analogy, when debris is about 6 month old, meaning 6 months dead and decayed, it starts advance decay, releasing an acid. This acid isn't like the acid you see in movies or anything. It's the same acid that helps fertilize ground in composting. This is why, if a seed gets in the gutter, and the debris is old and decaying, trees can start to grow out of gutters, because of these acids. Where these acids are mostly good for the environment, they are BAD for seams. They eat away at the sealant at corners of the gutters. It's hard to tell they are even doing it by visually looking, as they first start by working at the underside of the seam that our crews can't see. You wouldn't know till water was going through the gutter. This is why we always recommend cleaning gutters every 6 months, to prevent this, as well as oxidation and rusting on galvanized gutters, which is excellerated by wet debris in gutters. Now, I have no idea how long the customer waited between cleaning before they bought that deal, but I can tell you it's been 17 months since our cleaning, and that is a good solid year overdue. The screens they have on their home are in poor condition and not keeping debris out of the gutters, as we indicated to them on the invoice. If someone called me today and asked if they waited 17 months to clean the gutters what should they expect, the first thing I'd say is, "Well, you should see leaking gutters." Being mad at us for gutters in this condition would be like being mad at the dentist when you don't brush and get a cavity. We can't make people clean their gutters on a regular basis, all we can do is recommend. I am sorry this customer is unhappy with the service, but had they requested a specific date so they could be home, asked us to take photos, and kept up on a regular service schedule (as well as switch out the bad screens), they would be 100% happier with everything, and none of those things are in our control. It's the customer's service, and the customer has complete control. All we do is send the earliest date available as jumping off point, but the customer can change the date, request a time a day, request evidence, and if we are happy to serve in all these aspects. For all the things the customer is unhappy about, they are all things that are truly about the customer, and I feel the review, as it stands, is unfair.