I’m sorry that this customer was unhappy with the service provided in any way. One thing I do appreciate is by differences in score on various aspects, and the C review as opposed to a blanket F, I truly do believe that the homeowner carefully thought out their review and tried to give one fair to their experience. I wish the homeowner felt they could have called us and contacted us directly in regards to any questions or concerns they may have had, as I am sure our office would have been able to provide them with both information and perspective that would have most assuredly led this review to an A. Alas, we never heard of any of these concerns form the homeowner till this review. Still, we will try to address all concerns listed here. The easiest to address is the time the job took. In regards to how long the job took, there was a three man team where normally there are only two. When two men do the job, both most do the roof and gutter cleaning, and then come down to do the ground cleanup. When 3 men are there, two are up doing the roof and gutter cleaning while simultaneously one is on the ground cleaning up what is falling as it’s falling. The addition of the extra person cuts the work time in half, but doesn’t change anything about the service provided as a whole, or the the cost involved. The first major concern the homeowner mentions is about the screens. Homeowner does have screens, with hinges, and the hinges are meant to flip the screens up and down so that they underneath can be cleaned. Screens like these are designed with the idea that cleaning will need to be done around them, and make cleaning around them much much easier than that of a no clog cover. What the homeowner probably doesn’t know or understand, which is deferred from the homeowner’s review, is that screens go bad. When I say go bad, I mean that metal screens have an active, productive shelf life of 5 years. After 5 years of exposure to the elements, two things start to happen. The thing that happens to all screens, no matter what, is the clips that hold the screens on loose tension. Every year, when the freezing temperatures come at winter, the metal of the clips contracts. Every year, when the ground get’s 95 degrees, the roofs get up to 125 degrees, and the hot gutter metal exposed to the sun all day helps the clips expand. All this happens on a molecular level, but after 5 years of back and forth, the clips start getting loose. When this happens, if you leave them in place and don’t try moving them, they’ll stay up a little bit longer, but an really jostling or movement will cause them just to fall right off, and not go back on properly. As the largest gutter cleaner in the city, we see this all the time. The other thing that happens with screens is rusting. The screens are made out of galvanized metal, meaning they are susceptible to rusting. They can’t be made out of aluminum because, being they flip up and down, aluminum is too light a metal, and no screen would stay on in the wind. The metal has to be galvanized to be heavier. But that comes with a price, which is rust causing the screens to weaken. When this happens, blowing them can actually move the metal, causing it to bend and twist, similar to the homeowner’s description. In light of either or both of these issues, it is recommended to either permanently remove the screens or replace the screens with fresh screens that will be good another 5 years. In the grand scheme of products, screens or both cheap and effective for what they are supposed to do. The problem only comes when the homeowner thinks they will last forever. They don’t Now all of the above is just a misunderstanding where the homeowner probably didn’t get a full explanation of what was going on with the screens, and that our efforts were actually trying to go above and beyond to insure the homeowner didn’t experience any unnecessary issues with the screens. The homeowner’s second issue, however, is an oddity. He says “the printed work order stated that they would check the flow of water to make sure the downspouts were clear and flowing but this did not happen.” He mentions that he checked his hoses and they were not used. There is nothing anywhere, on our invoices, on his invoice, on our website, on any website, in any email that says we use water to check the downspouts. Nothing. I hate to be the person to say this about any customer, but this part of the review is a complete and absolute lie. When cleaning out and testing a system, you would never use water. If there was debris in the downspout, and you get that debris wet, it is now heavier, sticky, and expanded. Whatever debris is in the downspout would be almost twice as difficult to get out just be begin saturated with water. We, and almost every single professional gutter cleaning service in the city, use air blowers to test that the downspouts are clear. There is nothing written anywhere that says we test with water. What it does say on the customers invoice is that once our service is done, we guarantee that the downspouts on the home are clear and free flowing, and if there are any issues within 45 days, to call us and we’ll come back at no charge. There is no indication of our methods for determining this, and it certainly isn’t using the customer’s hose. I’m so upset about this out and out untruth that I have posted pdf of the customer’s copy of the invoice for any of you to download. You can download at http://www.atlantasbestguttercleaners.com/images/angiecreview.pdf . I blocked out the customer’s name and address for their privacy, but on the life of my child, I swear this is the white copy of the invoice left with the customer, and it says nothing on it to which the customer described. Once again, I am sorry when any customer is unhappy with a service of ours. I understand that the customer said A Better Gutter Cleaning had no problems with the screens in the past. As I pointed out above, screen go bad, they don’t start out bad. When you drive a car off the lot, it’s in peak condition. Bring that new car to a mechanic, all they’ll say is the oil needs changing. Go to a different mechanic after 200,000 miles, you might here there are some issues now. Doesn’t mean there is something different or wrong with that mechanic, it’s just that the car is old now.