Ned Stevens Gutter Cleaning

"So you would use a company for life that told you something needed to be moved or adjusted because the design of the gutter isn't working, but if they tell you that the gutters are rusting through, which will cause leaks and eventual damage to the soffit, fascia, and foundation, that is not considering using their experience to point out a design flaw. That makes no sense. I'm sorry if there seemed to be urgency from our crew, but the problems with your gutters is the second worst problem we see on a home (the first being a hole in the roof). With all due respect, any serious homeowner who cares about there home, it's value and repair, has to get rusted gutters replaced. There isn't even a choice in the matter. It doesn't matter if you use us to do it, but it is something that has to be done. Your comment that we sell gutter cleanings just to do upsets, the only question is, how would we know the gutters are rusted when we sell you the cleaning? I just don't understand it. You propose we only want to come out to do gutter cleanings so we can sell you on repairs, but when we get to your home, you have a major repair that needs to be done, so the question is, how do we now tell you that you have this serious issue, yet somehow not come off as trying to sell a repair? I have no idea. It seems you would have been happier if we didn't say anything about the rusting, but I assure you, nobody would want the company that saw a major repair issue and said nothing about it. Not only would it be unprofessional, but it's unethical. You see, if you don't replace the gutter, you'll have more repairs in the future, more costly wood repairs, which a company like ours makes more money doing. If we didn't say anything about the rusting, as you seem to propose, it would be seen as us hiding the issue till you had even more repairs to do, which is working against your best interest and trust. Highly unethical. I may have been a little humorous, but let's be frank. If you have rusted gutters, we have to tell you about it, and it's necessary to replace them. Not important or recommended; necessary (defined as: Required to be done, achieved, or present; essential.). Ethically we have to tell you. And yes, we make money doing these repairs, but if it wasn't us, it would be someone else. I think, from your review, and what you seem to value in a company, you see customer service as, "tell you good news", as opposed to telling you what you need to hear. Nobody wants the news that the gutters are rusted and need replacement. You can't confuse getting bad news with getting bad service. And your example of pointing out a small design flaw that makes the gutters work better. If I can use an analogy of a doctor: CUSTOMER: The type of doctor that wants my business would have pointed out that when I walk, my foot is angled out too far and causes too much stress on my ankle joint. That's the type of thing a doctor who wants my business for the long term would have found. What do you have to say about that? DOCTOR: M'am, I just pointed out that we found cancer, in your body, deteriorating from the inside, killing cells, spreading, and causing more damage, and I just told you that we can treat it and you can be healthy and live. Now having told you that you have cancer, your main concern is a little design flaw!?!? Bottom line, we wanted to be your long term service, but unless you start taking your gutter problems seriously and take action, there won't be any gutters for us to clean. And respectfully pointing out a design flaw on your gutter system would be like changing a flat on a car that's on fire."