Ned Stevens Gutter Cleaning

I wanted to find a category to ding this company just a little bit by lowering an A to a B, but I couldn't justify anything less than A in all of the listed categories. So I'd better just tell you about the B. At the outset, though, I should emphasize that I was completely satisfied with the work of the crew, including Rhett who seemed to be in charge, and the end result. They were persistent with problems like locked windows (I couldn't find the key until I looked several places for it) and other difficulties due to the condition of my windows. Now to why I would give them only a B in a category that's not listed. I didn't like the initial approach to scheduling. I started with the phone and was told to go to the web site to schedule the work. Frankly, I'd rather do the scheduling on the web site if it's done right, because often the person on the phone is looking at the same information as is available on the web site. So as a customer I'd rather look at that some information, including various options, myself. But in this case there was no way to say anything about time of day preference, not even with an extra note, only to specify preferences by date or day of the week. That was the only kind of input the web site would accommodate. The explanation given (on the web site) was that I would be called the day before the scheduled date and given a "time window." I despise time windows! I want an appointment, not a window. Time windows are fine for people with nothing better to do for half a day than to sit around waiting for someone to interrupt their day at an unspecified time within that window. If I had that much time on my hands I'd wash the windows myself. In other words, the company's approach to scheduling is far too bureaucratically rigid, in my opinion. It included an email full of rules that applied to gutter cleaning but not window washing and a message left by voice mail that included a half-day window contrary to what was by then prior agreement, all no doubt part of automated procedures. The whole thing reeked of an annoying your-time-is-ours attitude. So the essence of my criticism is that I don't mind automation but I don't like rigidity in the way it's implemented. That would result is a much lower grade than B, had that been the end of the story. So here is the most important point in my review: Whenever the communication was direct rather than automated, including both telephone and email, I had no problem with all that rigidity. I was able to schedule the appointment for 8:30am and they arrived at 8:36, which is closer to punctual than I would expect during Atlanta morning traffic. When the work was done, I was able to get on with nearly a full day's work. So apparently if the customer is persistent, there is no problem and the company is quite easy to work with.

They called with an appointment time and arrived on time. They cleaned the gutters and completely cleaned up after themselves. It was very well done and professional.

There is no story to tell beyond they did what they said they would do.

They came out when scheduled and did what they were supposed to do and left an estimate of needed repairs for the future

The guys came out and pressure washed the deck. They showed up on time and did a good job. Recommended.

They did a great job - I highly recommend them.

I bought one of Angie's coupons for the company's basic gutter cleaning service. It was $79 for an advertised $150 service. A crew of three came out to the ouse, climbed the roof, and blew out the gutter with blowers. The gutters I can see appear to be clean. They did leave some mess around the back of the house, however. I would use them again, but not at a rate of $150.

Arrived on time, Did a very good job, spent extra time on skylights at no additional cost.

Set appointment with no problems. Came out & completed the job with no hassles. I wasn`t even home. Cleaned up after themselves.

I bought an Angie's List "Big Deal" 99 dollars for 200 worth of repair. I had a few leaks in my gutters and water was over flowing at a down spot, so I thought buying the deal would put a cap on what I would have to spend to get someone to come out an fix it. I called to make an appointment 5 months after I bought it; they scheduled me right away, and came out that next week. The guys that came out were great, they quickly accessed what they had to do and looked at the gutters around the house to see if anything else needed fixing because they wanted to make sure I got my 200 dollars worth. They fixed what I originally needed, and drove in a few loose nails in other sections, replaces a broken down spot strap, and removed some junk from another area. The were very professional and I appreciate the fact that they looked for extra things to do to make sure I got my moneys worth. I will definitely use them again and I would recommend them to others.

Good price through Angies List offer. It took a few days to fit in their schedule, but it was reasonable. They set the date, and since we did not need to be home for the service to be completed, they left in the mail box, and detailed note with the services. I would use them again based on this experience.

Nick and Abs were awesome. I called to set the appt. and they came out the same day! They were timely and efficient...they even took pictures of problems I have on my roof and offered to fix them. I am VERY pleased and will be calling them for the additional work to be done!

But then they up-sold to install three vent boots, which supposedly were broken, possibly causing leaks in the roof or whatever. Typical bait and swich operation, and we are sorry we fell for it - this time. Nobody to blame but ourselves for being gullible.

It went fine. They were originally scheduled on Thursday but called and cancelled because of weather and wind. We rescheduled for the following day. I was not home when the service was performed but they left a notice on the door and a voicemail explaining additional service that I could have done that day. I chose not to do anything further. I was pleased overall.

I wasn't home at the time but the workers came on the day they said they would and it appears everything went fine, including the cleanup of any debris that was removed from the gutter. I got a voicemail after the fact to tell me there was a "pitch" or something in the gutter in back of my home. I called back to find out what was going on but I've yet to get a follow up call with details and it's been about a week. I'll try leaving another message.

I purchased the $79 deal through Angie's List that I received an email about. Their normal rate is $120. I'm used to paying around $100 so I was happy to get the $79 deal. They called promptly and said that they had me on the schedule for 2/22. I think this was approximately 2 weeks, but I knew they were busy and they said if they had cancellations that I would be moved up. We were expecting rain that day so I was afraid they would have to cancel due to safety reasons,but the rain held off and they called before their scheduled time and said when they would be there and they were. Did a good job and I would use them again.

I order online, they call and left a message when they would complete the work-1 week. I can't even tell they were here except for the receipt at my mailbox. All the leaves are out of my gutters. Thank you!!

Atlanta Best Gutters came to our home cleaned our gutters. They were on time and professional. The workers did a great job and answered all of our questions. We would definitely use them again. The Thomas'

Great! The guys were friendly and went back up to the roof to inspect a suspect gutter for me. Told me that it looked good but take a video and send it to them if we have problems so we can see the actual problem. This was the best idea because it is never raining when the gutters were being cleaned. But, he was right it has been working fine after they cleaned it out.

They were great. They showed up on time and did the whole job and then cleaned up. There was no issues whatsoever.

Very satisfactory. Arranged on-line appt. got a conformation of time. They called ahead to say they were coming. Arrived on-time performed service and left. Very easy and would definitely use them again.

I have used their big deal. It was only the deal and nothing extra. They cleaned the leaves and everything out from the gutters, and on the roof. They did exactly what they said they were going to do. It was good value for the price. They were very fine people to deal with, absolutely no problems.

Scheduling is via email, which means if the time they plan to come doesn't coincide with your schedule (even though they say you do not need to be home for them to perform their work) you have to go back and forth waiting for an email response to settle on a time & date. The techs were very friendly and courteous, and went straight to work. All work is done from the ground, so they only get to what they can see/access from ground level. That means that the faces of brick steps are clean, but the tops are not. The bleaching solution dripped in through one of my windows and splashed onto a sofa, bleaching several dime and quarter-sized spots. This would have been significantly worse if we had not been there; however, we will have to recover two sofas in order for them to match. I'm quite disappointed in the windows. I will try to attach a photo that shows the haze and streaks left by this process. Overall, the house looks better and they removed the moldy green from the brick on the shady side of the house, For $129 it seemed like a great deal, but now I need to clean all of the windows and recover two sofas. Maybe not such a great deal after all. I recommend that you be home when this type of service is performed. I also recommend that you move furniture away from windows and any other potential leaks.

Originally scheduled for December, the company sent an email explaining their delay due to rainy weather. Once it was scheduled, they came at the arranged time, did the work quickly and with good attention to detail (as usual).

They showed up on time and went to work immediately. The work was completed VERY quickly for a big house and they left without saying a word. I would have preferred they spoke to me briefly afterward, and let me know all went ok, they were done, etc.