Reiner Group Inc

I initially called Reiner (who originally installed the furnace) and Pam there in service told me the hourly rate was $130 and then she sent me to the parts dept and Aldo there quoted a price of $30 for the valve. He also estimated that with 3 zones it should take about an hour to install the vent and bleed the 3 zones. I had an appointment for the serviceman to come at 8:00AM and he arrived at 8:08, which is fine. I came downstairs at 9:10 and he was rolling up his hose, so the job was completed. But it was not until 9:35 that he had me sign the paperwork and then had the nerve to charge me for 1 3/4 hours AND $65 for a service call charge (which was not mentioned to me by Pam in service). I complained that he was here for, at most, 1 1/2 hour (8:08 to 9:35...and he probably worked even less!) but this did no good and I reluctantly paid the bill. Later that day I left a detailed phone message about this for the head of Reiner service, and he never returned my call. The job the serviceman did was fine but I will never use them again.

Told us the unit we picked would take more than adequately take care of our heating/ac problems - would reach the far rooms that had always been colder or warmer than the rest of the house. It absolutely did not solve the problem. Getting them back to address the problem was horrendous - calls and attempts to call feel on deaf ears. Now that they had been paid they didn't care. Shoddy, unattractive work on the outside - Ran a pipe right across the back of my house. Buyer beware!

The sales person, Peter, was professional and attentive from the start, providing lots of info, asking lots of questions about what I needed and wanted, and making sure I had the knowledge I needed to make intelligent choices. He also was more willing than any of the other contractors I contacted to work with me to find financing that would meet my financial situation. When I asked him about a particular size HVAC system, he told me that was larger than I needed and would not only cost more but could cause mold and condensation issues. The other contractors had all recommended that size, or larger. I went online after speaking to him and discovered he was right and that oversized equipment is a common problem. When I scheduled this work the weather forecast was for the high 40s-low 50s and cloudy. Naturally the two days the work was being done turned out to be in the 30s and raining and snowing. When the crew arrived they promised me I would have heat that evening and spend a comfortable night. They were right. They got the heat all hooked up and working before they left on the first day, so I was cozy and warm that night. The young men were polite, prompt, professional and all seemed to know their stuff. I felt confident in their abilities and secure that I could sit in the living room, working on my PC and making work calls, without any concerns or doubts about what was being done. One note --if you are not into rock music, don't hesitate to ask the workers to turn down their radio. I enjoyed the music but I know some would not have agreed! The workers were very considerate and would have complied quickly if asked. I like the two years of after-installation service --Reiner Care -- that comes with the installation. I had done a lot of online research at the outset and read article after article --and review after review --that said the INSTALLER was more important than the equipment, and that even the most expensive equipment would be a disappointment if it was not installed properly. That's why I turned to Angies to get the lowdown on installers, and I am very glad I used this local contractor who had gotten very good reviews on Angies' List. I agree that Reiner deserves the excellent reviews and add my voice to the list. There is a reason this company has been around since the 1930s --they know what they are doing. They might not be flashy but they don't have to be --they are pros who deliver as promised.

The company has several employees that perform the periodic service calls. They have all done a reasonable job in a professional manner.

At 11:00pm on the Tuesday before Thanksgiving (30 people were expected at my house), I suddenly had no hot water. I called Reiner and left a voicemail asking for a call back ASAP in the morning (Wednesday now). I spoke with Jim directly, and I described to him the problem. Gave him the details on what type of hot water tank it was, and the blinking light code it was displaying on it to indicate what type of error it was having. Someone from Reiner was at by house before 9am that morning to look at it. About 30 minutes later (and a few phone calls back to the office) we received our diagnosis - it needed a new part (he told me the specifics, but I can't remember now), but it would have to be ordered. In the meantime, he instructed us how to get it back up and running again should we run into an issue of losing hot water. I spoke with Jim again on the phone, and he told me he was going to call around to see if anyone had this part in stock, in hopes of repairing it that day. Unfortunately, it was a part on a discontinued tank that no one carried, so he had to order it directly from the manufacturer. He was able to get the manufacturer to ship it priority overnight. Thankfully, we were able to get through Thanksgiving incident free. The part arrived at 9am Friday morning, and I called a special number that Jim provided me for the on-call person (they were technically closed for the holiday). The person was here and gone before 10am. Hot water tank now works without issues once again, and I am truly grateful to know I am able to call Reiner should I need anything else.

Poorly> At the same time we even had them replace our water heater. With 4 people taking showers we often ran out of hot water. Again we told this size heater would be fine - not so. I would never use this comapny again and and beware to anyone thinking of contracting their services.

Since I had recently bought this condo I wanted to make sure that everything was in good condtion and working properly. The technician was prompt, friendly, answered all of my questions, explained any details that I should be aware of concerning operation of the heating system. He also instructed me on how to set the thermostat and humidifier which was very helpful. I do not know what the going rates are for this type of service, but the technician completed the work in 30 minutes and parts were $17.00, therefore $197.00 seems a little excessive to me.

The installation of the basement AC unit, an LG split mini ductless, went well. There was a small drainage leak that was promptly repaired after I called them to report it, and upon inspecting the system the technician also noticed a coolant leak and repaired that as well. They inspected the existing central air unit and recommended several improvements to the older system. My wife and I both called with the EXACT list of items to be repaired, and we were never able to get a quote. The service department had to refer us to sales, I spoke with three different sales people and was never provided a quote. Furthermore, upon the second year of our service contracts, I was expecting (as promised) a card to remind us to schedule services - which never arrived. Just a bill for the next year of service. It seems that while Reiner has professional technicians, they do not seem very organized.

We cannot say enough about how happy we are with the work that Reiner did. The sales guy Roy was very involved and attentive to us from start to finish. The installation guys were incredibly nice and pleasant to have in my home for the 3 days that the job took. Reiner is extremely thorough when it comes to measuring the home and planning out the equipment. They were very neat in their work, cleaned up after everything- you would almost not even know they were there. Everything was installed without a hitch, and works beautifully. There were several units to choose from and we chose a Lennox product that qualified for the Environmental Tax Credit. We received 2 other estimates and found Reiner to be the comparable to the others but slightly better. Rebates will bring the overall cost down to about $8800. And with Reiner's Angies List and Better Business Burough ratings, it was a no-brainer to choose them to do the job! And we are extremely satisfied and thrilled by the end result. GOOD-BYE WINDOW A/C's -- HELLO CENTRAL AIR!! Big difference, and we are loving it! Thank you Reiner for your professionalism, friendliness, thoroughness, attentiveness, and expertise! I highly recommend this company, and am proud that we chose them.

Overall, we were satisfied with the job and the price was fair. The old boiler was removed and a new oil furnace installed with a separate electric water heater. The installation was clean and complete and has so far been a big improvement. The only reason they do not get an ‘A’ across the board is the communication from the salesman was fair at best. Emails and phone calls were not always answered, not very timely, and it made us very uncomfortable at times. In the end it was all good.

My experience with them went very well. I give them all A’s for their services. I would absolutely use them again in the future.

Thoroughly explained what they were doing. Felt at the end that they were taking time to be able to bill a full hour on the job but so it goes...

They always show up when they say they will come. The technicians are knowledgeable, don’t rush through and answer all my questions. The quality of their work is good and I have been satisfied with their service.

They came on time analyzed the problem, ordered the part, and returned on time and fixed it.

They were very good; I was happy with them. They were professional and the price was right. They were courteous and did a good job. I was happy all-around.

We had a heat pump air conditioner in one room and we expanded it to another room last summer. The air conditioner worked fine, but when we switched it to heat, it did not blow warm air. They came and fixed it. After 2 days the manger called and said that after his discussion with his technicians, he felt that it might not work properly in future. They came and replaced the whole panel for no charge as it was still under warranty. It was something they did on their own and I didn t ask for it. They took a very proactive step to see to it that my unit worked properly.

They were very good. They came when they were supposed to come. I could not compare too much on price; I called two other people but they seemed comparable. They cleaned up and everything else they did fine. I have no complaints from them. I used them because they had good ratings on Angie's List. We went with them because they seemed more efficient; they had their own electrician. The other companies would have had to call someone else in.

The quality and thoroughness of the service performed seems to vary with the technician sent to the house. We have seen 3 different technicians on 3 different visits so far. One was very thorough and performed all the tasks listed on the maintenance checklist, as well as taking the time to speak with me in detail about his impression of the health and efficiency of my HVAC system, and the time to educate me about what he was doing and looking for. Another one did not address some of the items on the checklist until I brought it to his attention (he was already preparing to leave the premises). Overall, though, every technician we met was courteous enough, got right down to business, and arrived within the promised time window (granted, it was a three hour window!). The receptionists in the office are also courteous, pleasant to deal with, responsive to my concerns and efficient at handling scheduling and billing issues.

It went excellent. They were a great company. I would highly recommend them to anybody. They had outstanding service. They did follow up services as well.

Reiner is very thorough in their work. Reiner is just a very good company. I really like their responsiveness to come out and take care of any problems, if there is an emergency. We see the same people every year, which a nice familiarity.

They were great from the beginning to the end, very nice people.

I contacted the company in October and Richard Sellitto came out to give an estimate within days of my call. He was very professional, well spoken and well dressed. Gave us a few options to work with. After getting other estimates we decided to go with them. I have never worked with such a FINE company. Everything they did was as promised. After we accepted the offer within days they came out to start the job and finished it within the week. They were wonderful. Never made a mess of my house. They worked efficiently, removed all the debris from the property. Got all the permits from the town and their price was exactly what was quoted, no extra surprises. I never had to call them to follow up on anything. Not only was the Rep. Richard wonderful, but the crew that did the installation was great. The girls from the office were always on top of the situation. I would strongly recommend them for your Heating and AC. They truly are a rare find.

Reiner Air Conditioning and Heating will be doing work for my mother soon because I was so happy with how the work they did for me. They came on time, were careful with my belongings, and did a good, efficient installation. I was also impressed with their immediate response when we called them to come back for one minor thing.

From the moment they stepped into our place until the moment they left, we received nothing but excellent service from this company. They were very courteous, professional, and did a perfect job of helping us through this transition. We will use them again in the future and recommend them most highly.

THE SALESMAN LED US TO BELIEVE THAT SEASONED PROFESSIONALS WOULD BE INSTALLING THE UPGRADE. HOWEVER, WHAT WE GOT WAS A BUNCH OF YOUNG MEN THAT DIDN'T SEEM TO KNOW WHAT THEY WERE DOING. THEY INSTALLED THE WRONG KIND OF LINE, WHICH THEY HAD TO COME BACK AND FIX.