Rich's Heating & Sewer, Inc.

Its mixed feeling with this sump pump experience. almost 50/50. I start with the good: customer service is good, respond fast and send out technician fast. and when they didn't fix a problem, they will come out again. The bad: The problem is still not fixed. when they first came to look at my overfilled sump pit, a check valve was replaced. The pump seem to work at that moment (while being worked on by the technican). then a week later the pit is filled again and I was told it needs a new pump. now I wonder if we really needed to replace the check valve and if that did anything. So I got their quote without actually replace the pump. The value: to replace the check valve seem a small thing and I was charged $200 for that - maybe this is how much it should cost I don't know. Bottom line I will probably ask a second opinion with a different plumber to see if the whole thing make sense and get an idea how to fix the problem and how much it would cost elsewhere.

They did a great job!

Did a great job very quick and sufficient, thank you!

nothing

3 times I have organised for these people to fix my boiler. They have turned up twice, both of those times over an hour late - no apology for being late from either the workers or the receptionist, and no apology when I told them I was disappointed with the level of service. Any way I have paid them $1400 and my boiler is still not working. Currently trying to get the money back. Would not recommend to anyone.

The service from Richs Heating and Sewer was outstanding. Very professional, fast and friendly. Higly recommend.

No Comment

Rich is really nice and reliable! Replaced our sump pump perfectly and explained to us all we need to know. Also fix our water heater and A/C in addition. Great service!

Can't evaluate the work quality, so I gave a three for that. One hour late, no-show and no call. Office didn't seem to know what appointment window was scheduled. This seemed unprofessional so I cancelled to job.

This provider made an appointment and never showed or called. When I remained home all day, I called to inquire where the plumber is, left message with service with no return call. Extremely unprofessional and disrespectful to my time. Horrible experience

They were very good and professional. Did a very good job on my kitchen sink