K-HOELER PLUMBING & HEATING INC

It went very well, on time, worked early in the morning, very thorough and trustworthy.

They were thorough, on time, and explained everything to this homeowner. Price of labor was reasonable, given one technician & his assistant came to the house for 3.5 hrs. The price for replacement parts we needed to get was pricey, but we were forewarned by the plumber (what choice do we have in fixing a leak?). They were both v pleasant to deal with & would recommend Keith & his crew. Hopefully, our leak & scalding hot water problems have been resolved!

On-time arrivals both for estimate and on work day. Emailed estimate arrived earlier than promised with a discount for Angie's List! Perfect coordination with town on water shut off/ turn on on work day. Quality workmanship throughout with quality materials used (all copper). Keith was a pleasure have perform my repairs. I couldn't be more happy with the result. Work started at 8AM and everything was back up and running before noon. This job was top quality work by a top quality guy. Give him a call. I think you'll be delighted,

Keith and his assistant Carl have done many plumbing assignments over the years which included, installing a new heating system, water heater and either installing and/or repairing various leaking faucets. He is very responsive, professional and considerate to setting up appointments that work well for the customer. I have always been pleased with his work and both Keith and Carl are a pleasure to deal with. Approximately six years ago, he had installed a heating system and water heater for my daughter who lives nearby and everything went well with those installations. Many years back, K. Hoeler was recommended to me by a friend who worked for a well known real estate company, as this plumbing company was one of two that they were recommending at the time.

Our two outdoor (garden) faucets had been leaking for quite sometime now no matter how many time my husband tried to fix them, it become very annoying and since winter is coming they need to be fixed fast I called K-Hoeler and left message on his voice mail. Less than 1/2 hr later as always Keith (the owner) called back and able to send his man to work on the problem within an hour even though I told him that it's not urgent since it's been like this all through spting, summer and fall!!! The work went smoothly and now I have two functioning faucets without the leak and the valves were replaced with the ball valve type which is easier to handle and do not get stuck. Thanks Keith.

They are terrific. I have been using them for a quite awhile. They are a family owned business and they do great work.

Keith who is the owner is very professional. My problem is that I asked for my drain to be unclogged in the kitchen and I did not receive that outcome. His recommedation was to remove the disposal or install a new disposal without consideration to snaking the line which suprised me. I did appreciate his recommendation about a disposal not being necessary and went with the first option. When the work was complete, everything worked well for a couple of days until I ran the dishwasher and I encountered the same problem (water overflowing into the sink when the dishwasher was run). The plumber never tested the dishwasher after the work was completed. After calling a week after this happened ( I gave it a chance to self-correct if possible), I asked if the plumber if he would come back and fix the problem. I found out there is no warranty to the work and that this would be a billable event for another 180 dollars. This was not acceptable and I can not recommend this plumber. I like the owner but responsibility for services rendered is lacking. You may run into the same scenario of pouring 300 dollars literally down the drain.

He’s great. He gave us a price and we’re good with that. We feel like we learn something every time he comes. The same guy has also moved houses with us. He puts on booties and he’s amazing. We didn’t even know and didn’t expect him to put on booties and move with us. That’s what he did when he came to our old house the first time. He’s fabulous. The overall experience has been the best. He’s probably on the high side with regard to price but we feel okay about it. The last time we tried to cheap out with our boiler cleaning and we ended up calling him anyway a month later. Every time we try to go somewhere else because of the price, we end up being miserable. We get what we pay for. We are happy about it but we hope the services could get cheaper. We’ve never been happy with cheaper services. We will use him again in the future.

We set the appointment, Carl the technician arrived 15 minutes early, assessed the defect, contacted the insurance for authorization and an hour later was on his way. The amount I spent was simply the deductible on the policy. He was knowledgeable, efficient, fast and most importantly he cleaned up after himself. I would recommend this company in a heartbeat!

We had a great experience from the service and attendtion Keith paid to us to the work Carl did in the bathroom. They are always a pleasure to work with. We recommend them often to others. They are a bit expensive but worth the price.

He quoted me a price of $465.00, which I assumed was the going rate because I found him on Angie's list, and then remembered I had used him years ago, so I felt OK about using him again. His web site said 10% discount for senior citizens. I am 71 years old. His technician called him when he finished the job and it was time to pay. I showed him the website where it said 10% discount for seniors, he called Mr Hoeler who said he didn't know anything about that discount and he would take of $25.00, which he did. I photo copied the website and sent it back with the technician. Mr Hoeler then claimed he didn't realize I was from Angie's list. We had told him several times. He did then send the balance of the 10%. The next day I was speaking to my neighbor who also had a new sump pump installed, (this was during Irene, or shortly after) Turned out she had the same brand same pump, her plumber who I will be using in the future charged her $270. I did not follow up with Mr Hoeler on this because I had stupidly agreed to the price, but I think I was "ripped off". You can draw your own conclusions. I do not recommend Hoeler Plumbing.

Arrived on time, followed up, provided clear instructions on the parts they would need us to buy to finish the job. They did solid work from start to finish and I would gladly use them again.

They are a wonderful company, and my experiences with them have been very positive. I think they're knowledgable and honest, and I'll continue using them in the future.

Prompt Polite Professional Competent A rare find....

First, he gave me a number based on their flat rate service from the book but he didn’t have the third part of the job in his book so he gave me an estimate based on their hourly rate. I had just installed a toilet but it was backing up but the price was $170 which was almost the price of the toilet. I also had a vanity sink that wasn’t connected properly to the drain pipe and I got the bargain rate that says the next item would be a little lower; that was $85. Third, I had a sink upstairs that didn’t have a strong flow of water and that was going to be $95 an hour. The total came to about $300 so I asked if he could just do the hourly rate which would be $230 at the most. After he called his boss, they decided that they weren’t going to make enough money off of my job so they would need to do the first price and they wouldn’t do the Angie’s List discount. It felt like a bait and switch operation so I turned him away.

I can't complain about the plumber, Carl, at all. He was very friendly. Spoke like an intelligent expert of the trade. And did exactly what he said he was going to do. I wish the work he completed had been simpler. But I know the repairs he made will last our home a very long time and that makes me happy.

K-Hoeler Plumbing & Heating Inc. comes right away in an emergency. They're punctual and very clean when they work. They have a small crew so I know most of the people who come to my house.

Despite major (18+") snowstorm the night before, someone from Keith Hoeler plumbing staff arrived early AM. He was fast, personable, professional and neat. $60 for bacteria pipe treatment for maintenance was optional - I bought it since it came up in conversation and I was going to get it anyway, and the plumber had it at the same price as online or at home depot. Given the task, the $180 price is a bit high, but I never know what to expect from plumbers and electricians these days, and I didn't have the tools to do it myself. Gave an "A" for everything but price ("B"). If it were under $120 for the visit/drain clearing, would have been an A for that too.

My sump pump appeared clogged and pump was not moving the water out. Carl, tech was prompt, professional, and fixed my troubles. He cleaned the pumps, replaced some piping, and had me back in business in no time. Thanks to him, keeping my basement dry!

I called K-HOELER in the evening to request a cleaning of ejector pump in the basement. Pump stopped working a day before and toilet was backed up. Plumber Ron came in the morning, gave me an estimate and got everything done in ~ 90 min. He was very professional, polite and left basement spotless. I am a happy customer!

Excellent! The owner Keith answered the phone when I called. They came the same morning I called. The worker called in advance to tell me when he would arrive, then arrived right on time. He was very respectful and his work was very neat and professional. He cleaned up after himself when he was finished, leaving the bathroom as he found it. He spent two hours and charged me $225 which I thought was very reasonable. He also told me in advance exactly how much the job would cost. The best part is that the leak is gone!

Unlike other plumbers I have used in the past KHoeler provided a solid estimate on the work up-front before they started the work. They presented a fair price for both the toilet repair and the toilet replacement. The KHoeler service person was very patient as I quickly logged in to Consumer Reports and confirmed the model of toilet they were offering as a replacement had a good rating. KHoeler was punctual, the quality of the work was very good, the price was very good and I am happy that I found them on Angie's List. I was so pleased with KHoeler that I also recommended KHoeler to a friend that was in need of a plumber recently. When I asked the KHoeler service person for the name of a tile contractor (for other unrelated work) they had a comprehensive company notebook of contractors to recommend and I was pleased with the recommendations they made as well. Overall a very good experience.

He is very good and did a good job. He was on time, neat and clean. He even sent up a follow up card, asking us to review his service.

I originally had the plumber look at several potential jobs. All were non-emergent, so when I heard the prices, I decided against having the work done at this time. The exception was the bathtub drain, which was not always opening and closing properly. The estimate was $126. After the part was replaced, the bathtub still failed to drain quickly. The plumber offered to snake the drain for about another $100. I declined. When it came time to pay, the plumber said that the typical discount for Angie's List members did not apply in my case because of the way the estimate was originally drawn up. I expressed confusion about that, and he tried to explain it further, but in the end I just accepted it. In the end, it was a basic job, and it was accomplished successfully. The drain opens and closes properly. The bathtub still drains slowly, however. Perhaps I'll just head to the home improvement store and snake it out myself.

They were good. They were prompt, courteous and professional.