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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Every aspect of the remodel was done with my best interests at heart. When it came to making final decisions on aspects of the job, Saph and Samantha Lessard were very helpful in what would and would not work in my given space. They made the entire process seem easy. The end product was fantastic. I could not ask for more. They were always on top of things, and made sure I was always made aware of where things stood. If I was to have any future remodeling that I want done, I would, without a doubt, contact Lessard Construction and Remodeling to do the work - so easy to work with."

"Had a major water problem every time it rained. Rescon came in and installed there drainage system with a sump pump. Months later and all this rain and snow melting. No water. They did a great job and everything is working well."

"It went well. Timely"

"Company was very good to work with. Great with communication. Needed the job done quite fast and they were able to squeeze me in to get it done for when I needed it."

"Everything went very smoothly. The workers were prompt, efficient, and friendly. The quality of the work was excellent."

"The company did a great job on my basement. They communicated well, the crew was professional and they completed the work in a timely fashion and on budget."

"Responsive. Respectful. Reliable. MRC Construction did an outstanding job with my new siding and gutters! This was my first big home improvement project. I set a budget, began the research and ultimately requested bids from four suppliers. MRC was the most competitive, offered the product selection and warranty I was looking for and their schedule fit mine. Rodrigo is professional and patient and answered all of my questions. Marco managed the onsite work flawlessly. From the first phone call to the last walk through, MRC Construction is FIVE stars. I highly recommend MRC Construction and will go back to them for my future projects."

"Thomas and Angelo (his crewman) were fantastic. (He had more crew, but Angelo was the only one whose name I knew.) They correctly diagnosed the problem (foundation cracks), sealed everything, installed a new sump pump and redid the flooring. They kept me informed every step of the way and started work within a day or two of hiring. The basement has remained dry as a bone ever since. One thing to note: They do require payment quickly (not all upfront but soon) and do not take credit cards."