This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Family-owned and operated propane and fuel oil delivery and service company with a 90-year history serving New Hampshire, Northern MA and Southern ME. Our friendly, simple and safe fuel delivery and service programs keep our customers warm in the winter and cool in the summer. Automatic delivery, easy billing, and maintenance plans make it easy to keep your tank full and your equipment in tip-top shape. A one-stop shop, in addition to fuel we also offer equipment sales and service, installation, and electrician services. Best of all, we show up to work every day with a SMILE on our face! Giving to the community is also very important to us. We support local Fire and Police Departments, libraries, youth leagues and fraternal organizations from various towns. We are continually working to be a “cut above the rest.” We hope this makes a difference to you and your community.
Business highlights
92 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Heating Oil and Propane Delivery • Service Plans • Full 24/7 Emergency Delivery • Easy Pay Budget Plans • On-site Propane Filling Station • Financing Options • Free Estimates • Heat Doc™, a Clean Oil Additive (in every gallon!) • HVAC Service • Heating Equipment Installation • Cooling Equipment Installation • Generator Installation • Tune-Ups & Repairs • Automatic Delivery • Certified and Licensed Technicians • Free Efficiency Tests • Palmer Points Loyalty Rewards Program • Excellent Customer Service • Pre-buy, Price Assurance and Budget Options • Online Services (Bill Pay, Delivery Requests etc.)
Description of Work: Filling oil and propane tanks
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
eric B.
12/2017
5.0
propane sales
+ -1 more
terrific. They are first class.
Description of Work: They do a great job with both oil and propane delivery and price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Garrett A.
10/2017
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike B.
08/2017
1.0
water heater repair, propane sales
+ 0 more
They suck ***
Description of Work: They have the worse customer service
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kenneth D.
08/2017
5.0
heating & air conditioning/hvac, propane sales
+ 0 more
Now working properly, so great!
Description of Work: Serviced our HVAC system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jeff R.
02/2017
5.0
heating oil companies
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Michael G.
01/2017
5.0
propane sales
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Wayne B.
05/2016
5.0
propane sales
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14.95
chris M.
05/2016
5.0
propane sales, heating oil companies
+ 0 more
unknown
Description of Work: Inspected my unit for oil delivery account.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steve N.
01/2016
5.0
propane sales
+ -1 more
unknown
Description of Work: Relocated a 100 gallon propane tank
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Palmer Gas & Oil
Thank you for your review. We are glad we were able to help!
Brian M.
12/2015
4.0
heating oil companies, heating & air conditioning/hvac, propane sales
+ 1 more
unknown
Description of Work: A technician came out to check the oil filter for my furnace. He also did a visual check of the entire system. No charge for the "check-up", and I did buy the filter which I can install myself when needed as the tech recommended. Definitely will call them in the future if need be.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$30
Alison A.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They are great!
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Palmer Gas & Oil
We are so happy we can be of service!
Ron N.
10/2015
5.0
heating oil companies
+ -1 more
unknown
Description of Work: I’ve been using them for quite a few years now and I’ve had excellent service. They deliver my oil.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Palmer Gas & Oil
We are glad to be of service to you! Thank you for choosing Palmer Gas & Oil!!
Robert V.
08/2015
5.0
propane sales
+ -1 more
unknown
Description of Work: I had just purchased a new Gas range which needed to be converted to Propane. Palmer Gas technicians installed the the propane conversion kits, and adjusted all the burner settings to ensure they work properly. I would definitely use Palmer Gas in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Palmer Gas & Oil
Thank you for choosing Palmer Gas Ermer Oil Mr. [Member Name Removed]!
Scotty J.
05/2015
5.0
heating & air conditioning/hvac, propane sales
+ 0 more
unknown
Description of Work: Propane service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Palmer Gas & Oil
Thank you for your feedback [Removed Member Name], we truly appreciate your loyalty!
Cindy A.
03/2015
5.0
propane sales
+ -1 more
.
Description of Work: They perform fuel delivery.
Rating Category
Rating out of 5
Yes, I recommend this pro
Ron N.
03/2015
5.0
heating oil companies, propane sales
+ 0 more
I have not had any issues with them. They bring the oil and I have automatic delivery.
Description of Work: They are excellent. They have been delivering my oil since I moved back 2.5 years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from Palmer Gas & Oil
Thank you for this review Mr. [Members Name], we truly appreciate your business!
Richard B.
03/2015
3.0
heating & air conditioning/hvac, water heater repair
+ 0 more
Took 2 service calls to complete. Very slow for service calls.
Description of Work: Hookup water heater to gas line.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
$300
Angelique H.
02/2015
5.0
heating & air conditioning/hvac, propane sales
+ 0 more
Last night, I experienced two scenarios for the original time. First, I lost heat! First, every single employee working for a utility company during a "customer crisis" was skilled, knowledgeable, self-sufficient and incredibly customer friendly. My family and I have been with Palmer Gas for over seven years. Through good times and bad they have remained assertive, reliable and customer oriented. Every employee pours their appreciation of their job onto the customer. You can feel their admiration and loyalty. They are like a finely tuned orchestra, and the conductor should be commemorated. Last night was my first house call, and I was impressed. I plan on forwarding this letter to Palmer Gas as well because we hear of the bad too often and little of the good. Late yesterday afternoon I realized I was colder than usual and "sniff" "sniff"... is that gas I smell? I immediately called the after-hour representative who remained, calm and effective every time I called. The technician called in a timely manner and with every conversation, I was confident he would ?get the job done.? I have moved so many times I have lost count, so I know technicians. And he is every mover's dream and customer?s best friend. There is no doubt in my mind that he is a star employee, and his hard work and reliability should not be overlooked.
Description of Work: He came out to my house late on a cold busy weekend to give me gas. He was an example of how every technician should be with home visits.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Palmer Gas & Oil
[Removed Member Name], Thank you so much for this wonderful review and feedback. We are so happy we were able to work with you during such a cold time of year, and that you found the experience to be so positive. We work hard every day to provide our customers with excellent customer service while keeping your safety in the forefront. Enjoy the summer, and thank you for allowing us to be your energy provider!
Lynn B.
07/2014
5.0
propane sales
+ -1 more
In talking to their salespersons we thought they were customer-friendly. They had a senior rate, you could but it in advanced to get a lower price and they've been very good with coming down to the site and telling me where to put the generator and the tank and they were good.
Description of Work: I used Palmer Gas to deliver my temporary propane tank in May.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James B.
11/2012
1.0
heating & air conditioning/hvac
+ -1 more
I called Palmer to come check out a furnace that was not working. This was Wednesday November 21 before Thanksgiving. They came and looked at the machine and agreed it was not working. This was done in a timely manner They told me it could not be fixed until after the Holiday on Monday. That means 5 + days with no heat and a 6 month old baby at home. I was shocked. I called and they told me there is no law in NH that says they have to fix heat in any amount of given time. I was sad and shocked that they were so cold to a family in need. Our home is currently 30 degrees and still not scheduled to be fixed at any set date or time. Today is Monday November 26.
Description of Work: Palmer is meant to fix or replace our heater.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Palmer Gas & Oil
I'm sorry to read your concerns about the service that was performed. This issue required landlord approval for repairs (whom we communicated with) and parts to be ordered around the holiday. I welcome feedback about our business so that we can ensure that we are providing the service that our customers need. Joe Trefethen General Manager Palmer Gas/Ermer Oil Company 603-898-7986
Merrianne M.
08/2012
5.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Great company, great CEO who will talk to you if you need to, Bill Ermer, and highly trained technicians. I recently ran out of oil and it was delivered right away. A tech came in and made sure my furnace was working so we would have hot water.I rate this company A+.
Description of Work: OIL DELIVERIES Always on time. I am on a on call basis due to a large tank but whenever I call oil is delivered right away.FURNACE REPAIRS....I have their maintenance plan. Repairs are done right away when I have had to call. ANNUAL TUNE-UP...I do sign up for this and it is done in the summer months so that when winter comes we are all set.YEARLY BUDGET PLANS WITH OIL PRICES SO HIGH....a great feature I love with this company. PLANNING FOR NEW TANK AT SOME POINT..... his is one thing we are still planning to do at some point but have not made arrangements yet. Palmer Gas/Ermer Oil has been in business in Salem, NH for a very long time. They provide great service and have many plans to help people out with their heating needs. They are extremely dependable. Their service techs are great both with people and with the services they perform. I would recommend this company to anyone who is looking for a good oil or gas provider for their homes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terry H.
01/2012
5.0
heating & air conditioning/hvac
+ -1 more
They do a great job.
Description of Work: They got my oil fire burner going again.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Propane Sales Services,
Heating and Air Conditioning,
Heating Oil,
Water Heaters,
Generator,
Delivery Service,
Gas Logs
FAQ
Palmer Gas & Oil is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Palmer Gas & Oil accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Palmer Gas & Oil offers free project estimates.
Yes, Palmer Gas & Oil offers eco-friendly accreditations.
No, Palmer Gas & Oil does not offer a senior discount.
Yes, Palmer Gas & Oil offers emergency services.
No, Palmer Gas & Oil does not offer warranties.
Palmer Gas & Oil offers the following services: Heating Oil and Propane Delivery • Service Plans • Full 24/7 Emergency Delivery • Easy Pay Budget Plans • On-site Propane Filling Station • Financing Options • Free Estimates • Heat Doc™, a Clean Oil Additive (in every gallon!) • HVAC Service • Heating Equipment Installation • Cooling Equipment Installation • Generator Installation • Tune-Ups & Repairs • Automatic Delivery • Certified and Licensed Technicians • Free Efficiency Tests • Palmer Points Loyalty Rewards Program • Excellent Customer Service • Pre-buy, Price Assurance and Budget Options • Online Services (Bill Pay, Delivery Requests etc.)