Service One

Description of Work: Since Service One replaced all our major appliances after the flood of 2011, when the seasons come around, spring- for air conditioning, and fall-for furnace, Service one comes for each to check and change filters to keep every appliance running smoothly and without any problems.

Description of Work: Nothing. When I called for preventive maintanence on my air conditioner, I was told nothing could be done before May1, even tho I explained I had started a new job and only received my schedule one week in advance and that was the only week I knew for sure I could schedule something. Then with the hot streak the AC did not work. I was told on Thursday 5/16 that the first available appointment was Wednesday 5/22.

Description of Work: I have a home warranty with Service One for a rentla property ona house I purcahsed 3 montsh ago. My heat pump was not working so I called for service as this was covered under the home warranty.

Description of Work: Dispatched plumber on emergency basis to stop a spurting water leak in the air conditioning system.

Description of Work: Service One is a great company, I have their Gold plan for $35 or so per month. Love it! Peace of Mind!

Description of Work: Originally I had them out to service our humidifier. Then a service contract for one year (terrible idea) Had them out to service our humidifier again and it was not done correctly. I did not work and had to have them out again to get it working.

Description of Work: The technician examined my refrigerator for a suspected leak. He diagnosed a clogged compressor drain and chopped out a lot of ice to clear the blockage

Description of Work: Water heater repair.

Description of Work: This company came along with building our new regency home. We are contracted with them until the year 2016. On 10/5/2012 our furnace would not start. We call service one that afternoon to come and repair the furnace. They said they would not be able to repair it until Monday am and to call back Monday morning. Mean while during the weekend we had a killing frost and the temp in the house was down to 62 degrees in the morning. Called Monday morning at 9am and the person said we were on the list. Called again at noon and said a technician would be there when he was out in our direction. Called again at 2pm and spoke to a Kate whom is in customer service. some customer service she said whomever we had talked to on friday should have told us to call back between 8 and noon on saturday and checked on the status then. told her that this was not acceptable and that i was letting Angie's List know! They never did come we called Bogatz heating and air, they were out in less than 2 hours after a call. Brad was a very polite and professional technician. Never did hear anything back from Service One. DO NOT WASTE YOUR MONEY OR TIME!!!!!!!!!

Description of Work: This letter is to voice our displeasure and make other individuals aware of certain business practices. We originally signed up with Service One in approximately 1990 for our first home in the Omaha area. The contract was maintained until we sold the home in 2001, building a new home and moving in 2001. After the builder's warranty expired, we signed a new agreement with Service One for the new home in June of 2003. We continued to pay our premiums and obtaining service on a regular basis.More recently we called for service for a leaking refrigerator. The company responded by saying that they have never covered second or third appliances in a home. We were amazed, because in the past this issue had never come up. We reviewed our contract, which clearly stated that all appliances were covered and even listed all the appliances that were in our house. The company requested a copy of our contract and eventually an individual called back, again reiterating that second appliances required an additional fee. When I asked when the policy had changed, I was given a vacillating answer between 2007 and 2009. After a prolonged time of waiting, she also stated that we had been notified sometime in the past of the change, although could not tell me when. I advised her that we had never received any such document. She related that she would send me a copy, although it may take some time to find. We called on a number of occasions, being advised that for only $107 more, they would cover the additional items. Approximately one week later we received a two page document that documented the service changes as of January 2010. We did notice a significant change in services provided, including ceiling limits on items covered and significant changes in what was covered. When we called most recently, we were advised that to cover all the previously covered items would require an additional $214. In retrospect what has also been somewhat disconcerting has been the response time for problems, often requiring a week or two for the technician to present for evaluation of the problems. For example between 4/15/2008 and 5/4/2012, we had 20 visits for mostly service problems/preventative maintenance ($79 for each service request) for our heater/air conditioner unit (geothermal), finally culminating in the replacement of the compressor, with no subsequent problems. On many an occasion we had no air conditioning or heat for an interval, until the technician came, as the problem was not considered emergent. It would seem that a major contractural change (40% of covered items) would require a new contract and at the minimum a signed document that such changes had occurred and were acknowledged. The fact is my wife and I are very cognizant of change notices that occur (eg: credit company cards, etc) and did not receive notice of a change yet alone ever signing a new document. Apparently the contracts that initially required are no longer used and we question whether there was any mutual benefit, as the company changes practices without significant notification. We are also concerned with the vacillating responses given and apparent changes in fees. When told one fee and then sometime later told that a higher fee would be required for the same services. We understand that economics change and that companies need to change, but we feel there has been a significant deterioration of overall philosophy and services. We would like to go on record as giving a poor/F recommendation for this company. What may be very significant is the number of other consumers who are not aware of these practices and may be paying for services that are no longer covered.

Description of Work: They are an all-inclusive company that took care of a home warrenty.

Description of Work: They repaired my ac.

Description of Work: They came out to replace our air conditioner.

Description of Work: They repaired the handle on our dishwasher.

Description of Work: I used Service One to install a ceiling light in my entry way which has an 18-foot ceiling; I did not want to get there.

Description of Work: Fix refrigerator

Description of Work: They rebuilt my furnace in my home. They also did some plumbing work for me.

Description of Work: They were here to give me an estimate.

Description of Work: I have a contract with Service One to take care of all of the utilities in the house. They last came out to fix a plumbing problem with one of my toilets.

Description of Work: They were hired to fix a leak that they didn't actually fix.

Description of Work: I had them check our electrical outside during this visit.

Description of Work: Last Spring I had my heating and ac unit service.

Description of Work: We have a contract with Service One. We have a home warranty through them. They came out 3-4 months ago.

Description of Work: I have used Service One for years; I signed up at the beginning of the program and originally had all service fees, repairs, parts, etc. for free. They eventually did institute a $25 trip charge, but it is still worth the monthly fee. The last time they came out, they checked my range top which was shocking me and tripping the circuit breaker. It was an easy fix, although they had to make a second trip after ordering a part. However, I only had to pay one $25 trip charge as it was only one 'problem'.

Description of Work: Serviceone installed a water heater for me about two months ago.