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River City Heating & Cooling

Heating and Air Conditioning, Plumbing, Electrical

About us

Super Service Award Winner for 2010, 2013, 2014, 2016 and 2017. River City Heating & Cooling has been in business 37 years. The oldest TRANE Comfort Specialist and Factory-Authorized TRANE Dealer in the Omaha area. Family owned and operated with 22-25 employees. Full service company: Sales, Service and Installation (Residential and Light Commercial). Fully insured for $1,000,000. A+ Rating with the BBB. 100% Satisfaction Guarantee with our No Surprises, Comfort and Firm Price Guarantee. All employees are in uniform and arrive in a company marked service truck. All employees have been drug-tested and has had a criminal background check.

Business highlights

43 years of trusted experience
Emergency Services Offered

Services we offer

TRANE Heating & Cooling products Sales, Whole House Humidification Systems, Wi-Fi Touch Screen Thermostats, Air Purification Systems, Multi-Zoning Systems, Full System Heat Pumps.

Services we don't offer

Hot Water Heaters

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9182 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 176-182 of 182 reviews

Daniel C.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: HVAC and Fixed Hail damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from River City Heating & Cooling
Thank you for your response and allowing River City to help you with your ac unit. We look forward to helping you in the future with any of your heating and cooling needs. Thanks for your business and "We're Not Comfortable... Until You're Comfortable".

Judy W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: These are the best technicians I've ever had. They figured out a problem that no one else has been able to solve. They are pleasant and willing to go the extra mile to help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dan P.
04/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Be very careful with this company. I had an issue with my furnace. Apparently the issue was called a "smart Valve". Immediately after TRENT diagnosed the smart valve problem the "sales pitch" started. My furnace was outdated and for the cost of a new smart valve He could "just about" replace the entire furnace for the same cost. My house was built in 2005. Along with the new furnace I could get an incredible deal on a new A.C. unit as well. H***, the A-coil on the furnace was still under warranty why did I need a new furnace. And Nothing was wrong with my A.C. I had already bought a service agreement for I believe one yr. that I chose not to fulfill. I requested to be removed from their e-mail list but apparently that must be impossible because I still get their spam. I called Southwest Mechanical who by the way replaced my "smart valve" for 225.00 dollars. BE CAREFULL

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0

$100

Response from River City Heating & Cooling
We take every review very serious and after researching this call, I have found the following information from the documented invoices and discussing this with my senior service Trent of 20+ years: The call came in as a no cooling on 8/8/13. The service was performed on 8/9/13 by Trent. After arriving at the job, Trent noticed water leaking from the old a/coil into the furnace where it shorted out the control board. That was the reason the a/c was not working. Upon the homeowners approval, the part was replaced. The a/c freon charged was then checked and everything was good to go. Trent also noticed that water had leaked on the furnace gas valve (Smart Valve) and it had a red flashing on it. He then checked the code and it showed it had been damaged from the water as well. He called the manufacture from the jobsite to get a confirmation on the flashing code and it was confirmed that it needed to be replaced in order for the furnace to operate. The homeowner again was informed and they wanted a second opinion. The homeowner then signed up for our yearly maintenance program to save 15% on this bill and to get the discounts for the repair for the furnace later. Fall came around and the office tried to get in contact with the homeowner to schedule their fall service and after several times, had no response. We then sent a notice postcard to have them contact the office when they get it. Late fall came and the homeowner finnaly called and let us know they wanted to cancel their fall service. They didn't say why so we accommendated their request. The last time we heard from them was with this review which was totally a surprise. I only wished the homeowner would have contacted us months ago, so we could give them options to help with their problem. We take great pride in helping all our customers. I did call the supply parts house to check on the cost of the smart valve for their furnace and it came to $240.00. This does not include tax, labor or mark-up. I question the other company installing that part for $225.00 as stated in the review.

Scott M.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from River City Heating & Cooling
Thank you for your business, and allowing River City to provide the Cleanest Air Available for your home with the TRANE Clean Effects Air Purifier.

Cheryl G.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new furnace, humidifier and air conditioner...done in one day! Jeff and crew very knowledgable,prompt and courteous. We would highly recommend them!
Rating CategoryRating out of 5
Yes, I recommend this pro

Jay H.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I called 3 Trane contractors to get estimates on replacing my very old A/C & furnace. Jeff from River City was the only company rep who didn't seem like a salesman. He was very knowledgable & friendly, and listened to what I had to say. I had been using a different contractor to perform my annual maintenance, and since I really liked them, figured I would go with them, and really just called River City to get another estimate. Very glad I did! The install went very well. We had the crew move the A/C unit to a different location outside our house. Jeff estimated it would be a 1 1/2 to 2 day job. All of the guys on the crew were very friendly. Good group of guys to have at your house. They were able to complete the install on day 1, but came back the next day to replace a breaker that had tripped when first turning on the AC. They wanted to make sure all was well. Very impressed with the entire company. MUD was finally able to come out & inspect the install of the furnace. A+

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt A.
05/2007
5.0
heating & air conditioning/hvac
  + -1 more
Very well, no complaints.
Description of Work: Fantastic service, excellent tear out of old furnace and installation of furnace and heat pump. They did it in one day.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Contact information

8530 L St, Omaha, NE 68127

http://rivercityac.com

Service hours

Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
7:30 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
21845-20
Trade License Locale
NE
Trade License Authority
Nebraska Department of Labor
Trade License Expiration
10/01/2021

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Electrical

FAQ

River City Heating & Cooling is currently rated 4.9 overall out of 5.

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 7:30 AM - 4:00 PM

River City Heating & Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, River City Heating & Cooling offers free project estimates.
Yes, River City Heating & Cooling offers eco-friendly accreditations.
Yes, River City Heating & Cooling offers a 10% senior discount.
Yes, River City Heating & Cooling offers emergency services.
Yes, River City Heating & Cooling offers warranties.
River City Heating & Cooling offers the following services: TRANE Heating & Cooling products Sales, Whole House Humidification Systems, Wi-Fi Touch Screen Thermostats, Air Purification Systems, Multi-Zoning Systems, Full System Heat Pumps.
Hot Water Heaters

Contact information

8530 L St, Omaha, NE 68127

http://rivercityac.com

Service hours

Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
7:30 AM - 4:00 PM