Nebraska Home Appliance

Appliance Repair, Appliance Repair - Small, Dryer Vent Cleaning

About us

Hometown Hero Appliance Repair (formerly Nebraska Home Appliance) is located in Omaha, Nebraska. Hometown Hero has been serving the Omaha Metro area since 1988. If you need appliance service now, we're on the way. If you've got questions about your appliances, call us to speak with a technician, our advice is completely free. Our services include Washer Repair, Dryer Repair, Refrigerator Repair, Range/Oven Repair, Dishwasher Repair, Microwave Repair Whether you have questions, need parts for a job you're doing yourself, or need emergency service our factory trained, courteous uniformed technicians will be there to help. You can also stop by our full-line parts store to get the parts for your do-it-yourself job. Call us today and put our 40 years of experience to work for you!

Business highlights

37 years of trusted experience
Se Habla Español
Family Owned & Operated

Services we offer

Refrigerator, dishwasher, washer, dryer, microwave, wine cooler, refrigeration, oven repair & dryer vent cleaning.

Services we don't offer

Coffee makers, blenders & food processors.

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

CreditCard

Photos of past projects

Reviews

4.8417 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 126-150 of 417 reviews

Jim K.
08/2018
5.0
appliance repair
  + -1 more
Went great! Jake was polite and professional. He explained what he was going to do to fix the problem and fixed it quickly. Would definitely use this company in the future (hoping we won’t have to though).
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela R.
08/2018
5.0
appliance repair
  + -1 more
Mike worked long and hard, even consulting with people in the shop. He did not give up and eventually got information that got the broiler to work without having to purchase any replacement parts. I was very happy with the outcome!
Description of Work: My oven broiler did not work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Alexandra K.
08/2018
5.0
appliance repair
  + -1 more
I called NHA before noon and received same day service. Jake D. was really efficient and professional. The price was very reasonable. Highly recommend.
Description of Work: washing machine door switch broken

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Angel T.
08/2018
5.0
appliance repair
  + -1 more
We had Jake Doerneman with Nebraska Home Appliance come out and fix our dishwasher. He was great and very professional. He fixed our dishwasher in about an hour by replacing the sump pump. I'm very happy withe the work that was done!
Description of Work: Dishwasher Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris S.
07/2018
5.0
appliance repair
  + -1 more
NHA was called about a problem with our refrigerator. The phone rep was so nice and set up an appointment. They called back and had to delay by two days to wait for LG to ship a part! The part did arrive and Mike came out! He was so nice! He tested a couple if things to trouble shoot and found the problem! It only took about 15 minutes! He fixed the problem! He was very fast, curious and did not leave any mess! I can not thank him enough!
Description of Work: LG Refidgerator repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Russell A.
07/2018
5.0
appliance repair
  + -1 more
Field Service Technician, Jake Doerneman, did an excellent job diagnosing the problem and thoroughly inspecting our dryer. He was able to repair it quickly and get it back up and running. Would definitely hire him in the future!
Description of Work: Troubleshoot and repair grinding sound coming from dryer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debra K.
07/2018
5.0
appliance repair, small appliance repair
  + 0 more
Darrin Schmid was the field service Technician... Excellent service !!! Very knowledgeable, helpful, professional, courteous.. I would definitely call Nebraska Home Appliance back again for repairs - i had the washer covered under warranty- so there was no charge- however if I did not have a warranty I would definitely call NE home appliance for any service that they have available .. They call ahead also to let let you know they are on there way ..very punctual !!! Excellent service !!!
Description of Work: washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan W.
06/2018
5.0
appliance repair
  + -1 more
I really appreciate the communication from Nebraska Home Appliance. The day prior to my appointment I received an e-mail reminder of the appointment time window. It included a picture of the technician, Darrin Schmid. The day of the appointment I received an automated call letting me know that Darrin was on his way. He put shoe covers on before entering my home, a respectful practice. He quickly diagnosed and repaired my washer and dryer. He is qualified and personable. I have called upon Nebraska Home Appliance several times for various needs and highly recommend them!
Description of Work: Washer and Dryer Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joyce S.
06/2018
5.0
appliance repair, small appliance repair
  + 0 more
After I called Samsung and explained the Technician was here and told me what was wrong, said this should be completely covered under warranty since Frig/Ice Maker was NOT a year old yet. I had to have a visit w/the Rep on the other end, but after 40 minutes, she granted an extended Warrranty for Frig/Ice Maker to cover ALL parts & labor. I could not or would not have known this, had I not had NE Appliance come and check out the issue. Thank you Shannon for a job well done. He is our guy for ALL servicing of our appliances since we moved here in 2016.
Description of Work: Replace Ice Maker (made by Samsung)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry M.
06/2018
5.0
appliance repair
  + -1 more
It went very well because of Jake who fixed our problem, and he was very professional and had a great smile. We will continue to use Nebraska Home Appliance.
Description of Work: Our refrigerator needed repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

kelley M.
06/2018
5.0
appliance repair
  + -1 more
It was awesome! He was very friendly, fast and efficient. We were up and running in less than an hour at Gloss Salon and Day Spa!!
Description of Work: Clothing Dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rus C.
06/2018
5.0
appliance repair
  + -1 more
The repairman Vince Dussetschieger. Trouble shot and replace a thermostat. Vince was very professional and friendly. I will ask for Vince when I need my appliances repaired.
Description of Work: Refrigerator not cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James H.
05/2018
5.0
appliance repair
  + -1 more
Very well. Jake was right on time, efficient, and courteous.
Description of Work: Oven igniter replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Diane R.
05/2018
5.0
appliance repair
  + -1 more
Jake was fantastic from start to finish. Came in started right to work, explained the update and new parts he would be installing. Took a wee bit of time to thaw the ice ball in the maker but once that was done, smooth sailing to install new parts. We are so hopeful that this is the final fix for this ice maker. He was neat and tidy, cleaning up as he went and made a final wipe down of everything, a true professional. Thank you, Jake.
Description of Work: Warranty repair on Samsung Ice maker

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt D.
05/2018
5.0
appliance repair
  + -1 more
Nebraska Home Appliance researched the problem, contacted the manufacturer, ordered replacement parts under warranty, then came back when the parts came in to install them. Vince and Mike were very prompt, professional, and efficient. They were very friendly and courteous while on this service call. The job was completed quickly and the problem was solved.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

lisa D.
05/2018
5.0
appliance repair
  + -1 more
Very professional and friendly. Worked quickly, and frig is working again. Price for part and service was more than fair. First time I've had an appliance repair company (man) that I actually trusted. I would recommend and will use this company in the future! LG- 3 drawer frig/freezer. We use basically for beverages and some frozen items, frig is kept in laundry room. Unit is 10 years old, spent about 1500.00- hated to toss w/o even trying. LG's seems to have a shorter life than other brands. Have had many units higher and lower in cost- first time one went out on us.
Description of Work: Secondary refrigerator not cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

William C.
05/2018
5.0
appliance repair
  + -1 more
Darrin was very knowledgeable. Did a great job
Description of Work: Ice maker did not work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark T.
04/2018
4.0
appliance repair
  + -1 more
Got appointment quickly and was on time. Service was quick and well explained. Water was leaking into refrigerator. Problem explained and parts replaced. Service man was professional but did forget to dry up water that had leaked into the unit. Would hire again.
Description of Work: Replace condensations lines on Samsung refrigator

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

M V.
04/2018
5.0
appliance repair
  + -1 more
This is the second time in 3 years that the igniter went out in my Samsung free standing range. The first repair company, one year ago, was a joke and I refused to allow the warranty people send them back to cover the repair. I was giving an appointment with Nebraska Home Appliance and two days later Nebraska Home Appliance was at my door. What an AWESOME company and Tech!!!! Jake the tech arrived with the igniter in hand and the part was in and oven working again in about 30 minutes. I use my oven a great deal so I was pleasantly surprised and grateful for the prompt and efficient work done by the tech and company. So yes I highly recommend Nebraska Home Appliance for all you appliance repair work.
Description of Work: Samsung free standing range, igniter went out in the oven.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aaron B.
04/2018
5.0
appliance repair
  + -1 more
Great!!! Jake assessed situation in a timely & professional manner.
Description of Work: Squealing fridge fan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ed M.
04/2018
5.0
appliance repair
  + -1 more
Repair completed in a timely manner. Liked that we were told the cost prior to beginning work.
Description of Work: Replace detergent dispenser on Bosch dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

David S.
03/2018
5.0
appliance repair
  + -1 more
Service was excellent above and beyond my expectations. Darrin the technician arrived in a timely manner, quickly diagnosed the problem and fixed it. Darrin was honest, professional, and very polite. I would not go anywhere else for my appliance repair needs.
Description of Work: Oven not heating properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kris K.
03/2018
5.0
appliance repair
  + -1 more
Vince and his team did an amazing job! Vince was always on time, friendly, clearly very knowledgeable and takes pride in his work. I’d hire these guys again should any of my other appliances need service.
Description of Work: Fridge Condenser, filter drier replacement

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Roberta S.
03/2018
5.0
appliance repair
  + -1 more
The service men tried finding replacement springs on the web, but were unsuccessful. Later they called back to say their "boss" knew where there were some and to get them ordered. Thety returned 5 days later and replaced the spring and the machine is back to working properly
Description of Work: Washer drum on my 20+ year old machine was vibrating badly and needed new springs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy V.
03/2018
5.0
appliance repair
  + -1 more
Techs Vince and Mike were great to work with. Great service
Description of Work: Replace ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

830 S 75th St, Omaha, NE 68114

https://hometownhero.repair

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Dryer Vent Cleaning

FAQ

Nebraska Home Appliance is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Nebraska Home Appliance accepts the following forms of payment: CreditCard
No, Nebraska Home Appliance does not offer free project estimates.
Yes, Nebraska Home Appliance offers eco-friendly accreditations.
Yes, Nebraska Home Appliance offers a 5% senior discount.
No, Nebraska Home Appliance does not offer emergency services.
Yes, Nebraska Home Appliance offers warranties.
Nebraska Home Appliance offers the following services: Refrigerator, dishwasher, washer, dryer, microwave, wine cooler, refrigeration, oven repair & dryer vent cleaning.
Coffee makers, blenders & food processors.

Contact information

830 S 75th St, Omaha, NE 68114

https://hometownhero.repair

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed