Millard Sprinkler

unknown

unknown

not well at all.

Went well.

This is my first use of a sprinkler company to winterize the system. The price is in the middle of the range. I avoided grading quality, because it is tough to judge quality on weatherization services; there just isn't much differentiation. The tech was late, but not unforgivably. He was professional in manner and appearance. Make certain you ask exactly how much the service - however trivial - will cost. They have a minimum labor charge of 1/2 hour no matter what. Millard Sprinkler missed getting A's because of the valve repair. Literally 24 hours before the appointment the pressure valve failed because of a cold snap. The extent of the repair is putting dropping a spring and plastic bonnet in the valve and screwing on the cap - no kidding, it is that easy. The tech said he had the cap in his truck and we said great, go ahead. He went to the truck, came back and screwed the cap on all the while performing the weatherization. When the bill came, I was miffed at the labor charge for screwing on the cap since there was no real incremental labor and the tech made no mention of incremental labor. I talked to the billing manager and their practice is 1/2 hour minimum for any labor job. After restating my case, she offered to lower it 1/4 hour. The extent of her explanation/rationale was effectively 'because that is our policy' and she offered to have her manager call me. The manager never called. I called later in the week and again a full week later. He did not respond to the billing manager's request or my two voice mails. It took an email to the owner, Mike, to get a response. Mike called me the same morning I sent the note. I appreciated the speed of the response, but the extent of his explanation was strikingly similar to the billing manager's - it is our policy. He then outlined how much extra work the tech did in course of performing the weatherization because we had some freezing in our lines; how they plan 20 minutes for a weatherization; and that the tech spent nearly an hour on ours. It felt like he was trying to point out that we got more out of service call than they actually billed us for. That's when I knew we could only agree to disagree. My take is that great service would have been, and quot;Hey, I've got the cap in my truck. I'll screw it on for you while the compressor runs.and quot; Good service would have been, and quot; Hey, I've got the cap in my truck, but if I screw it on, it will cost you $35.and quot; In total, I don't think I received and quot;Aand quot; level service and, because of their exceptional shrewdness, I won't use them to extend my system to the garden in the spring.

I contacted Millard Sprinkler at the beginning of June about a broken pipe in my yard. They gave me an appointment date of 6/19 about a week and half after I called and said someone would be there to give me an estimate between 3-5. No one had come by 5 so I called and they said that someone was on their way. I got a call back about 5 minutes later, saying they got called away to an emergency and if I wanted to wait someone would be there in 45 minutes. I said ok. Someone showed up about 7:05, the person sent out was not qualified to give an estimate. I showed him around the yard and explained everything I knew about the sprinkler system and showed him the problem pipe. He had to call someone else and tell him waht he saw and they gave me an estimate of about $250. I said ok, someone called me the next day and they scheduled the appointment with me for 7/3. The same guy came back to fix the broken pipe with a new one and fixed a hose spigot at the bottom of my yard. After putting in the new pipe, he turned the sprinkler on and the bladder in my pond started to fill up, which lead us to belive there was another broken pipe under layers of flagstone and landscaping by my pond. He was told to not proceed any further until I decided what to do. After some thought I wondered instead of tearing up all my flagstone and landscaping if we could cap the pipe that he had just installed and run a new one down around my pond to the box instead. I signed up for Angies List and decided to call another sprinkler/irrigation company that was recommended on Angie's List to get a quote and discuss this option. They came out the next day and gave me a quote of $170 and said yes, it was possible and explained to me that one of the boxes in my yard was for a drip system and it was not necessary to turn on to run the sprinklers. They came out 2 days later and capped the pipe Millard Sprinkler put in and started up the sprinklers. I just received their bill and it was $137.98. They set up and showed me how to run the sprinklers and how often. I received the bill from Millard Sprinkler and it was $350.45, way over the estimate, they did not fix the sprinklers, they did not inform me I had a drip system and explain what it was, they did not have another plan except for tearing up all my landscaping. I am very disappointed in the service I recieved from Millard Sprinkler and the semi-qualified tech they sent out.

They didn't put it in right. We've had them out here so many times I finally have had to get stern with them. I am not too thrilled with them. I've called a few times and they are very slow at getting back to us. My husband had to take off work one day when they said they would be here right after 1pm, they didn't show up until 4pm, and it still wasn't done 100% correct. They were supposed to contact me Monday and it is Friday and I've heard nothing thus far. There are numerous flaws that need to be fixed and they have yet to correct them.

I enjoyed their service; it went very well. They were on time, professional and I was happy with how they installed the system. The quality of the system I bought was very good. I will use them again in the future.

In terms of price, it is more reasonable than others in the area. I would use their services again in the future.

Valve was replaced in the main box by service tech first visit. He was a nice and professional but the problem continued. I called again and Millard Sprinkler sent another tech out who finished the job. The first tech had failed to run a test to see if the sprinkler head would continue to leak because it was the lowest one on the line. The second tech added a check valve to the head and said he thought there would be no charge since the first tech had not really completed his job. I got 2 separate bills and called the complany. They took off one of the $65.00 labor charges but left on the parts charge. I thought this was very fair....was not looking for a freebie, just wanted the job done right the first time so I didn't have to pay for another service charge. They were courteous and pleasant about it. I gave the overall experience as a B because of the time I spent in getting the second tech to complete the job and having to correct the billing, otherwise I was very happy with the result.

They were professional and called back right away. I was organizing this from out of town, which was complicated, and they worked with me on scheduling, even coming out on a weekend to teach me to use my new system. They ran into several problems with my plumbing, and coordinated everything with the plumber for me, so the whole thing went very smoothly. The front desk staff were also extremely sweet and professional. -- Addendum: The solar sync was recalled by the factory, and they came out and installed it for free. They also came out for about 4 follow-up visits, when it wasn't working correctly (manufacturer error). They came right away, charged me nothing, and even offered to re-seed the areas of new sod that hadn't survived the malfunction. My highest praise for friendliness and professionalism!

Millard sprinkler is a bit pricey, but they do what needs to be done to get the system running. We live out of town due to lack of Omaha jobs, and are renting out our house until we can return to it, but the distance has never been a problem with getting Millard sprinkler jobs set up and completed with us away.

The people at Millard Sprinkler were professional and were quick and efficient at getting the job completed. It was quick to complete and I have no real complaints. The work took only a few hours and they were kind enough to work around my complex schedule. So far the sprinklers have been running without a hitch, will see how things go over the next year.

The overall experience was excellent. Service was prompt and professional. Price was fair and materials seem very good. Just wished sales and service person would have taken more time in demonstrating how to adjust heads. Will have to have them come out to adjust them in a couple areas, which I'm sure is normal. Only they wouldn't have to if I had been taught how to myself. Otherwise everything else went fine. I would recommend them to others.

The team of installers worked well together - each had a specific task and time sequence to perform it. It all came together without delay - well orchestrated. The team chief (Alex) for the crew did an excellent job, was very customer oriented and proactive about making sure all my questions were answered and I that I understood control panel operation. Request Alex to do your installation. One bad outcome... the team member installing the below-surface valve box was not as particular as the rest of the crew and buried it 'cock-eyed' with one side about 1 1/2 inches higher than the other. When I called it in the next day one of their supervisors came right out and stepped on it - said "there ya go" and left - it settled back to the original high-sided configuration within a day, just like it was installed... so check it as it goes in the ground and make sure they put your valve box in right (level with the surface), the first time... (maybe if they read this they will come back and fix mine - and not just mash it down for a few hours.) If you have to move the marker flags placed by the planner/sales rep, to mow or whatever, before the installation crew gets there a week or two later, put them back right where the planner stuck them - because where ever the flag ends up is right where the installer is going to put the sprinkler head.

Overall, I m very pleased with the whole experience. The representative that gave me my quote was friendly and very informative. He was responsive to my questions and made sure that the system I wanted was build to the standards I wanted. The ladies who answer the phones were also very polite. After I accepted their bid, they contacted the utility companies to mark my yard for anything buried underground a couple days before installing the system. The install of the whole sprinkler system was done in hours and the workers respected my yard and left it looking almost untouched. They toughly explained everything about how to work the system and take care of the sprinkler heads. I m very pleased.

Came out to do some simple repairs on a broken sprinkler head. Did a good job, but it took a LONG time to schedule a 10-minute (at most) service.

We are very pleased with this company because they were on the ball. If there is ever a problem they are here to fix it. After they installed the system and tried it out, there were a few heads that were not working properly. They adjusted them right away. I was just impressed with the detail and determination of this company. I would recommend them.

So far this has worked out extremely well. The installation was done in one day and they have kept it running well. The system needs to be winterized to avoid freezing and then turned back on in the spring. The men I have met, have been very helpful and have kept me informed of the situation at all times. The system has kept our lawn bright green since installation.

Two men showed up with quite a bit of equipment and ready to work. They first roped off the area in which they were to be working with all of the digging and measuring. They were highly skilled, efficient, and they explained step by step what they were doing. They completed the job quickly and they cleaned up any mess they made.

They did an exceptionally great job. They dug trenches to run the lines and everything was put back like nothing happened. We had great experience and they were also done within a few hours. They were quick, prompt, and everything worked out well.