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Big Red's Guaranteed Clean

Carpet Cleaning, Oriental Rug Cleaning, Carpet Sales and Installation,

About us

Guaranteed Clean has operated in the Omaha area since it was founded by Rex Anderson in 1985. In October of 2006 Guaranteed Clean was merged with another longstanding Omaha company: Big Red Carpet Cleaning. Both companies operate now as "Big Red's Guaranteed Clean". We offer services 24/7 and offer open account terms with approved credit. Special financing can be arranged through select realtors for our "Pay at Closing" Option for folks selling a home in the metro area.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

CARPET CLEANING, CARPET RESTRETCHING/REPAIR, PET ODOR REMOVAL, AIT DUCT CLEANING, ORIENTAL RUG CLEANING, HARD SURFACE FLOOR CARE, TILE AND GROUT CLEANING, VINYL TILE CLEAN/WAX/BUFF, CONCRETE CLEANING/SEALING, ENTRANCE MATTING SALES, UPHOLSTERY CLEANING, KOOL-AID SPOT REMOVAL, WATER DAMAGE RESTORATION & MOLD REMEDIATION.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.749 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
14%
3
2%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-49 of 49 reviews

Dan S.
11/2016
5.0
carpet cleaners
  + -1 more
I was totally pleased.
Description of Work: Carpeting in 5 rooms cleaned and restretched. Carpets were badly soiled and stained and results were excellent!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Thompson R.
07/2016
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: They have always provided excellent reliable service in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey W.
06/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Carpet cleaning!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dona Z.
01/2016
2.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: My carpet was cleaned in the living room and hallway. After the carpet dried, I noticed several dark brown spots on the dry carpet. I called Big Red's Guaranteed Clean approximately a week after the week was performed. The man who answered the phone said that dirt or stains from past years was brought to the surface and dried. The man who answered the phone said that he would return and take care of the matter. A date was set up for a Monday at 4:00 pm. No one ever came to look at the dark spots or called me to set another appointment. I would not recommend this company or use this company again.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$125.19

Response from Big Red's Guaranteed Clean
I am very sorry to read this report. This is not indicative of the way we do business. I have a record of the original cleaning, however, I do not have any record of a return call or scheduled appointment missed. I would offer to clean these same areas (Living Room and Hallway) COMPLETELY FREE OF CHARGE any time up to one year from the original service date. We certainly aim to stand behind our work 100%!

Greg S.
01/2016
4.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: They did a fine job cleaning my carpets but I have found someone who is less expensive and does as good of job or better.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Jayne B.
06/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They picked up a rug and took it to their place, cleaned it, and brought it back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Gina V.
05/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Pat R.
04/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: We finished a major construction and had them clean our wool rugs which had pet stains from our puppy. They not only removed the offensive odors but also our rugs look like they are new, which is shocking to me. We have used them many times because they deliver the results we are seeking. Great company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Steven J.
03/2015
5.0
carpet installation, carpet cleaners
  + 0 more
.
Description of Work: Cleaned basement carpet and stairs, remove water spots and stains. Better than anticipated stain removal with fast service (1200 sg.ft) Worked around and under pool table to avoid having to move it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Matthew W.
03/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They clean two rooms and tightened carpet. Service was very professional and clean carpet was the result.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven J.
12/2014
5.0
carpet installation, carpet cleaners
  + 0 more
unknown
Description of Work: removed stains and cleaned carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

deb T.
10/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jody H.
09/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Don't remember when we last used them or the cost, know they were reasonably priced and we were very happy with the service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bonnie Y.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned living room and bed room. Great

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Beckie H.
05/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary B.
02/2014
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$800

Larry C.
02/2014
5.0
carpet cleaners
  + -1 more
Went well.
Description of Work: Carpet cleaning. Also, some carpet stretching.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beckie H.
08/2013
5.0
carpet cleaners
  + -1 more
I really like them.
Description of Work: They cleaned the carpets in the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bonnie Y.
08/2013
5.0
carpet cleaners
  + -1 more
They were terrific, and I really like them. I would recommend them to others. They cleaned up well after themselves, and they moved some of my furniture so they could clean up underneath it.
Description of Work: They cleaned the carpet in a few rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mari B.
04/2013
5.0
carpet cleaners
  + -1 more
They were very good. I thought their price was reasonable. They were responsive, professional and did what they said they're going to do.
Description of Work: I used Guaranteed Clean for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aaron F.
06/2012
5.0
carpet cleaners
  + -1 more
They were great and I have used them from the past. They do a good job and they were prompt. They came and picked up a rug for me in which my dog had diarrhea all over it and they got it all out.
Description of Work: I used Guaranteed Clean for carpet cleaning services.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elaine R.
08/2006
4.0
carpet cleaners
  + -1 more
Guaranteed Clean did an average job. There were several stains they couldn't pull up which Stanley Steemer was able to get rid of, and they also didn't move any of our furniture. The carpets dried overnight.
Description of Work: Guaranteed Clean cleaned carpets in our three main rooms including our family room, basement and steps.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

08/2006
5.0
carpet cleaners
  + -1 more
They did an excellent job on the carpets especially the major traffic areas and you can't even tell that it was ever dirty. I liked that they set an early morning appointment so that my floors would be dry by the end of the day.
Description of Work: They cleaned the carpet in my den, dining room, living room and three bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

08/2006
5.0
carpet cleaners
  + -1 more
Guaranteed Clean was priced a little high but the quality of work made up for that. I was very pleased with their work. I felt I got a better job done with them than going somewhere cheaper. They called before they came out. I have used them in the past and they sent the same crew out each time; which made us feel comfortable with them in our home.
Description of Work: They cleaned the carpet in our living room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80
    • 1
    • 2(current)

Contact information

2330 Keystone Dr Ste 101, Omaha, NE 68134

http://www.guaranteedcleancarpet.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Landscaping,
Floor Cleaning and Waxing,
Air Duct Cleaning,
Water & Smoke Damage

FAQ

Big Red's Guaranteed Clean is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Big Red's Guaranteed Clean accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Big Red's Guaranteed Clean offers free project estimates.
Yes, Big Red's Guaranteed Clean offers eco-friendly accreditations.
No, Big Red's Guaranteed Clean does not offer a senior discount.
Yes, Big Red's Guaranteed Clean offers emergency services.
No, Big Red's Guaranteed Clean does not offer warranties.
Big Red's Guaranteed Clean offers the following services: CARPET CLEANING, CARPET RESTRETCHING/REPAIR, PET ODOR REMOVAL, AIT DUCT CLEANING, ORIENTAL RUG CLEANING, HARD SURFACE FLOOR CARE, TILE AND GROUT CLEANING, VINYL TILE CLEAN/WAX/BUFF, CONCRETE CLEANING/SEALING, ENTRANCE MATTING SALES, UPHOLSTERY CLEANING, KOOL-AID SPOT REMOVAL, WATER DAMAGE RESTORATION & MOLD REMEDIATION.

Contact information

2330 Keystone Dr Ste 101, Omaha, NE 68134

http://www.guaranteedcleancarpet.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed