Aksarben ARS

Aksarben was prompt on their service with same day service. On time and very good about explaining what it would cost. They had $39 service charge which I thought was reasonable. Overall cost little high but I needed it fixed. So the decision was mine. Service tech was very good and very well trained.

Before the technician would only come out to service, but now they are salesman too, trying to sell additional items. The final blow was when I needed to replace my AC and the salesman wanted to sell me a furnace at 80% rating( because he needed to get rid of them). Parts would not be available, and the government band the 80 % rating. I found a private contractor that put in a 90% plus rating, furnace, and AC quickly and for the same price Arksarben wanted, plus a filter system for allergy and filter system. It has worked great for me and has cut down on the bills.(THE SHAME OF IT WAS THE PRIVATE CONTRACTOR TOLD ME AS AN OPTION THAT I ONLY NEEDED TO REPLACE A COIL UNIT AND MY UNIT COULD HAVE LASTED A FEW MORE YEARS AND ARKSARBEN TOLD ME I HAD TO REPLACE THE AC RIGHT AWAY.) I was glad with the heat this past summer that I did replace the unit. The change in management has diminished the Arksarben pride in customer honesty, which is sad because I was with the company for 10 years.

1st Technician that came out on July 5th which I had called on July 4th for emergency service knowing I would be charged extra the tech that called me back and I having some knowledge of Heating and Air Conditioner stated that he felt I had done enough diagnosing to know that it would not be worth my money to have him come out as the parts would have to be special ordered and when the 1st Tech they sent me, at least was honest and stated that my unit brand which is a 94% Efficiency unit was something he did not have the knowledge of and instead of charging up a labor bill or diagnosing that another so called supervisor would be out within the hour who turned out to be able to diagnose what I already knew and told me that he needed to call the office if I could excuse him and I stated that yes I would excuse him back to his truck as this was my house and if its so hush hush that I was losing confidence and time as the temperature in my house was all ready 93 degrees, so I acted like I went up stairs and heard him saying that he wanted the part at full points meaning 100% markup and to add labor and any other charges they need into one fee as he told them on the phone that he wanted to try to get the homeowner to look into buying a new furnace and air conditioner. So once I heard him say good bye I opened the door and asked so what are we looking at and the tech stated that he was going to have someone come out and talk to me and my wife about their financing plans and units they sold and warrantied and I stated that strike 2 if he didn't tell me what was wrong with the unit that I already had a competitor coming in an hour, so finally I was given a copy of the bill and stated that it would be near $2000. but because I was on their yearly service plan I would get 30% taken off and being just back from Afghanistan I asked if they had any discounts for veterans and or disabled veterans and he laughed and stated why would they get any different price, my wife when I showed it to her was in such agony of the heat said just get it done and fight over their service later and so we did but I was told it would take 5-7 days to get it here and those where business days and it was suppose to get even hotter outside and already being in h*** for 3 days I told them to have the local distributor ship it in over night so it would be here on Monday and it was and finally another guy came out and told me that the last guy was #1 in sales and that he apologized but spent about and hour or just over putting it in and getting the air conditioner working and tuned it while he was here and checked our system out. Had he not been so easy to work with I would had called the State Ombudsman to assist me in getting to the bottom of this train wreck as they would not give me a part # as the so called supervisor who diagnosed it told me that they always put the labor and parts into one category and as an ex business owner I know thats a lie and will never use this company again and plan to get the facts about what part # it really is and contact the distributor and find out what approximate cost is and then see how much my labor really cost me. But don't let yourself get into the situation I was in as they knew we were in agony and being disabled I couldn't stand the heat or easily get to the mall or another cool place during the day. Just stay away from this company as they do plumbing and other things that your house relies on.

It worked fine. He gave us plenty of information in the beginning so I thought it's really good. He told us all the stuff we needed to know.

I had kind of a bad experience with them. The guy seemed like he didn't know what he was doing. He took a hook and just tour into the ceiling instead of, everything he did I don't think he stopped to think about anything, he just ripped, there it goes. He was tearing into ceiling where there wasn't any problem. But maybe he had a reason, he was very jittery acting and he wound up, this is so strange, he was up and down the stairs about ten times and then he stops and he starts talking to my daughter. And so when I could get a word in I said what do you think? He said I don't do stuff like this he said. He left left and I was quite glad. I had a bad experience, I didn't think he knew what he was doing, he was just wasting time. I would never call them again. If they would employ someone like that I wouldn't call them again.

They did a great job. They were on time and the price the fair.

Their service has been very good. We are very pleased with them.

They have been very good and are prompt. If I have an issue with the system, they have come out and resolve it. Sometimes it may takes two trips to fix, but they always make sure it’s working properly.

It has been fine. They have done everything I needed them to.

In the spring of 2011, when we had the air conditioner serviced, the man told us we needed a new part for around $600. The house was only 4 years old, and we were surprised that it needed something that expensive so soon. We had another company come and check it out, and they said the air conditioner was working fine. We still had the contract with AkSarBen for the furnace and tried again in the fall. The same thing happened. VERY VERY VERY DISAPPOINTING. I gave the scores of C because the serviceman was polite and punctual but I feel they are expected to sell products even if the units are working fine. Our overall experience left a bad taste in our mouths.

I wasn't quite satisfied with them and their service wasn't all that great. I think the guy took advantage of me and I know what he did was not right. It was just a total rip-off. He quoted me $600 for an item that only cost about $80 and after that I couldn't trust him on what he was repairing. He said that he needed to repair this and needed to repair that, but at one time he didn't need to repair all of that stuff. All of a sudden he had to repair everything and that wasn't quite right, but I had to get the furnace fixed. He told me he had to replace a board in my furnace and then after that he said he had to replace everything. I thought it was kind of suspicious that he wanted to repair something else that was not broke. I knew what the problem was, but he decided to rake me over the coals for the rest of it. He also told me that he could replace the pump for me for $600 and I told him no. I wouldn't use them if they said it was free.

Their price was a little high for what they did. They didn't do a very good job. What I remember was, I had a kitchen faucet that I couldn't get to and didn't remember what tools to get into because the sink has a wall and he obviously couldn't get into it, didn't have the correct tools, kept going back to the truck and he kept on saying that he was really a plumber but he didn't do a very good job. The faucet wasn't leaking anymore but then it wouldn't turn.

They have been fine. They showed up on time and did the work.

Ak Sar Ben replaced a 50 gallon water heater and a day later the Co. replaced our HVAC with a new 80% efficient furnace and outdoor AC unit. Their plumber did a great job replacing and installing the water heater, with the exception of the gas line protruding out from the tank. I asked to have it "hug" the tank so no one could "hang" from the gas line. He tried to talk me out of that because he didn't have the right length of black pipe with him. I insisted so he arranged to have the HVAC crew take care of it the next day. The HVAC crew (2 men) showed up promptly and took care of the gas line. Then they proceeded to remove and replace both inside and outside units. These guys were clean, professional, courteous, and kept"me in the loop" of what and how long things would take.The only problem I had was the size of filter they installed. I chose a standard filter, instead of the 3" high efficiency one that cost quite a bit more. My assumption was a standard filter size would be fitted into the duct. Instead the size they "framed in" was a odd size that is had to find in most home improvement stores. I only can find it in ONE of the SIX stores I tried and it cost more than the standard sizes. However when I brought this up to the salesman that sold the job to me, he brought over a box of six furnace filters.Also I was disappointed that the new furnace was just as loud as the old furnace, (not what I was told). I was satisfied with Ak Sar Ben and would recommend them to others.

Exactly as described - and they went above and beyond in making sure the installation was technically correct.

The fuel surcharge was an unpleasant (and excessive -- enough for 3 to 4 gallons of gas; really!?) surprise when the service rep arrived, but I was very happy with the actual service. I called just after 7:00 a.m. and by 10:00 a.m. the same day everything was working again. The service tech was very professional and polite, and completed the work quickly and for a price less than I expected I would end up having to pay regardless of whatever the ultimate problem ended up being diagnosed as.

AKSARBEN contacted me within an hour of my finalizing the purchase of a new hot water heater from Home Depot. They provided a two hour window for notification of technician's arrival. He arrived on time and quickly removed the old leaking water heater and installed the new one. In addition he added the proper grounding cables (a recent code change) in order to insure the installation was entirely within national and local code. Since I purchased a larger capacity and higher BTU unit, it required a second technician with ducting skills to install a larger flue pipe. Unfortunately the installation kit he was provided had the wrong size flue pipe but his supervisor brought the correct size to him rather than forcing him to go acquire the proper ducting at his shop, thus minimizing the delay in completing the work. Both technicians acted in a completely professional manner and left only when the installation was complete, tested, certified fully functional and thoroughly cleaned up.

On the other hand after the repair the system did run better. Aksarben did call back twice to see how the call went. They lsitened to my postivies and negative about the call. I will have to see how this company continuesto go.for us in the future before recommending them to others.

They have always been professional, pleasant, efficient, and reliable.

Mike did an excellent job fixing the motor and double checked the unit to be sure everything else was working correctly.He was honest and friendly and answered all of our questions. We will call on Aksarben in the future.

They are very good. The technicians who have worked on the furnace and AC will always explain things to me.

They were really good and they worked really well. When he got here he was real professional and real knowledgable about the system; he even showed me how the system worked. He cleaned up after himself and even wore shoe covers. The price was reasonable and they are top notch.

They are always very prompt, reliable and pleasant. I have always had a good experience.

It was just fine. They did a good job.

They seem to be prompt and dependable.