Aksarben ARS

Called Saturday October 5th 2024 at around 11am. Spoke to someone, gave my name, address, phone number. They repeated it back accurately. Appt set from 12-4pm same day. 3pm that day a sales manager comes by, says they don't have a ph# for me. I gave it to him. He said there's 1 guy working and he probably won't be able to make it today. He recommended I call another company if I wanted it done that day. So I did. Today is Monday October 7th, 2 days after I requested service. I get an email from April saying they don't have a phone number for me and asking me to call to arrange service. How do they lose my number twice? And further, who calls for weekend service for a plumbing issue but can wait till Monday because of a company's incompetence? Not me. I called a competitor and they made it that day. Aksarben ARS was a waste of my time on Saturday. And the email this morning asking to reschedule service made my jaw hit the floor. I do not recommend Aksarben ARS.

Although I started with a repair, they recommended replacing the entire AC unit because it was so old.

We were recently in the market for a new AC. So we called Aksarben ARS as we had seen their commercials on TV, heard them on the radio, and seem their vehicles throughout town. I was sorely disappointed that I called them. The caricature of salesman that came to our house was rude, spoke negatively of other companies in the Omaha Metro, and tried his best to pressure us into going with them. I’m so glad that we went with another company. Aksarben quoted us $10,000 for replacement and install. And in order to get their warranty we had to sign up for their “service program”. The company that we went with charged us $5400 for replacement, installation, and warranty (that includes 5 year labor and 10 year parts). DO NOT go with AKSARBEN ARS.

Woke up to no hot water this morning. Called ars at 8am and they had a repairman out by 10 am. Jeff arrived, checked everything and found the problem, had it repaired quickly. Great service

Jeff was so nice and went above and beyond to get our tankless water heater running again. Very professional and polite to work with.

Mike was our service technician today. He was very nice, knowledgeable & friendly. He showed us what was wrong using his gauges, explaining things thoroughly. He’s the best technician we’ve had!

It was great, they worked extra hours to get it done on time, friendly and business like.

Aksarben ARS came to my house for an annual tune-up. My heating system was working fine and we had good heating. When the technician was almost done, we heard a popping sound with a flash and my system was dead. Per the technician, the controller board was damaged due to that popping event. Now we are without heat. I am regretting the decision of why I did call for tune-up ! I am no electrician but I think the system was not put up well after it was opened for inspection. He said the event happened because the motor withdrew way too much power. How conveniently motor chose to do so !! Well, it had been working fine so far unless something was messed up during the process. Technician promised he would call me tomorrow. I will update my review after that call on the following stuff: if they take the financial responsibility of fixing the controller board, not charging me a service fee again, and how fast they fix the thin

They have done an excellent job very thoroughly they come out and check everything on my air conditioning.

I appreciate the work they've done for me. Price is reasonable.

He was polite, explained what he was doing, and gave me a little instruction in how the pipes in a century old plus home run. It took him longer to unpack and pack back up than it did to open the drain, but he cleaned up the entire work area and took all the soiled cleaning materials with him. It was very muddy outside, so kept putting on the shoe covers when he came in and took them off when he went out! Very polite, very clean, and very careful, and fast!

Our furnace had been shutting off before warming the house to the temperature set on the thermostat. There was a tag showing that Aksarben ARS had done service on the unit in the past so I had them come out. The technician, Michael, told me the primary heat exchanger was faulty and recommended more than $4000 in repairs. The furnace had “the potential to become hazardous, of leaking the products of combustion or flame roll out”. He had a second technician, Eric, come out to confirm this. I am not the homeowner so I certainly was not going to authorize anything. In my experience, when a HVAC technician found a hazardous furnace they turned off the gas supply and locked it, but Aksarben had me sign a “breached heat exchanger acknowledgment” form. They said they would send someone out when she got home and agreed to come back at 5:00. I had used Complete Comfort in Ralston in the past and decided to get a second opinion. I wasn't going to tell them it had been looked at and removed the warning tag. The homeowner was home by this time and told them Aksarben had been out. He immediately asked, “Did they tell you the heat exchanger was bad?” Jalen looked it over and said the heat exchanger was in “good condition”, cleaned a dirty flame sensor and recommended using less-restrictive air filters. The unit has worked fine since. The homeowner called Michael and cancelled the appointment. Incredibly, he claimed that he had no way to contact them (because this must be the only person in this business who doesn't have a cell phone). They were told that no one would be home. He miraculously got ahold of them since they did not show up. I posted on nextdoor.com about getting a second opinion and only one company was explicitly named- Aksarben ARS. Here are some of the comments after one day on line: “I’ve had a conversation with XXXX XXXX who is in this nextdoor group. I would give him a try. He confirmed that Aksarben ARS has a reputation for this sort of thing.” “Agree always get a second opinion, and if you don't feel comfortable get a third. I know aksarben for a fact pushes for the SALE. They were pushing for $800.00 temp repair then $1800.00 repair within a year, leading to a $4500.00 replacement. Called XXXXXXXX, over the phone they diagnosed the situation and said nothing was wrong, did have them come out just to check it out and clean it, they found a circuit unplugged (recently) they plugged it in cleaned it all up(aksarben charged for cleaning it just week before). Was on aksarben's SERVICE plan too! XXXXXXXX charges=$108.00 Sorry little biased here. All in all YES always get a second opinion!” “Aksarben is the worst” “some HVAC are dishonest, some techs not intelligent enough to diagnose properly. Get a second opinion. Heard good about XXXXXXX. Also an independent person I know, XXX at XXX-XXX-XXXX has helped me personally and some of my clients. Early Last summer Aksarben told a couple they needed to replace the AC. XXX came by and made a $130.00 repair. The Ac worked fine all thruout the season.” “Also had a bad experience with Aksarben. Will not use them again.”

Horrific! I called this company based on Angie List reviews as I'd just moved here and the water heater went out after just a couple days. They made an appointment to come at noon yesterday. They didn't show up, so I called after a while. They first said an appointment was never made, but then realized it was cancelled because my name didn't match the assessor's website (I just closed on the house within a week). They tried to say the soonest they could come back would be the next day. I told them I'd already taken half a day off to meet them and wouldn't make another day available, so then they were able to find availability. A guy came out and quoted me $1927 for a water heater. He was professional and was the only highlight of this company. I explained that seemed a bit much for a water heater, and asked if there were cheaper options through them. He said no, their water heaters have their name on them and that there are no cheaper options available. So I went to Home Depot and was able to find a water heater fitting my needs for around $500. They were going to have a lead sent for delivery, install and haul away. It happens they use this same company...who said they don't have a cheaper model available. When they called to set up the appointment, I explained they had already quoted me $1900+ which is why I went to Home Depot. She said then that would be the price, even though it was a model that was only $500. This company is a joke and I regret wasting any of my time on them. Unless you have tons of cash to throw away, I wouldn't recommend even calling them.

I called at 5am for emergency service. Called again at 11am to see how much longer it was going to be before they showed up. They could not find a record of my appointment. Said they would have to work me in. Serviceman showed up at 5pm. Tried to sell me a complete new unit. Said circuit board, sensor, igniter and blower motor were going bad. Igniter was bad. Charged $224.00 for a new igniter. I’m guessing that is a absurd price for the igniter. Unit has worked fine ever since. I’m guessing that the sensor should have been cleaned at the same time. I will not use this company again

Aksarben suspected a leak in the unit, but instead of letting me make the choice of what direction I needed to go, the technician added 2lbs of Freon to a broken system and charged me for it. After the fact, he offered a leak test but I would have had to pay $300 for it. I refused the test. A competitor came the next day and performed the same test for free. In addition, Aksarben charged me another almost $300 for a product called Perform Renew that was supposed to unclog the closed circuit line. Later that night our house had no airflow as the coil had frozen. Bottom line, Aksarben was more concerned about selling parts and services than the well being of a working system and the finances of the customer.

OK. Looking back it would appear that the a/c unit is undersized for the size of my house.

Not good they just did a tune up on the AC and didn't do any of the rest of the work and they didn't show me a report of their findings of testing the output of the system. They were just trying to pressure me into buying a new AC as my system was over 15 years old and the systems don't last that long. I will never do business with them again. I want my $270 back so I can find someone that doesn't suck. They performed one item on the list and tried to screw me over to get me to get a new system. They also jacked up the prices of things that I knew needed replaced to the tune of 25 percent more. The prices on their new systems is 3 times the competition.

They called on the day of the scheduled inspection to say their tech was swamped and could we re=-schedule. We re-scheduled for several days later, on the appointed day at the end of the arrival window they specified they called again to say they wouldn't make the appointment. They again asked if we would like to re-schedule, I told them heck no and didn't have them back. This was in 2015.

I pay monthly. The quality was good, but I had a bad encounter with them. Only one person came out to do the job and it took him about an hour-and-a-half. They just usually check the usual stuff and then, they try to sell a lot of stuff to me that I did not like.

I have used them quite a bit. They just changed overnight.

Done quickly, cleanly, took all the old meterials out. Covered floor to prevent stains, etc. Could not be better!

I've usually had a good experiences with them. I just call and they come out. I wouldn't hire them for plumbing. I had them give me a diagnostic check on my heating and air system. I told them I am getting a second estimate because I thought it was too high for a system that was 10 years old. I wanted them to do some work with my kitchen sink, the plumber said they don't do wholes in the sink for my water system. I asked to speak to the supervisor because it make on sense that a plumber wouldn't do a plumbing job. They did refund my the service call and apologized.

This is the contractor that Home Depot uses to install hot water heaters. I requested an itemized estimate and the advisor declined stating they only give total amount for heater/ install. When I asked about the 10% off sale price that Home Depot listed, he said all discounts ar included in the total price. Found another company to install the heater, including the unit itself/ parts/ labor, for $300 less and the other company was able to give me an itemized estimate. I reported Aksarben plumbing to Home Depot Corp office. Will never use this company for any type of service.

Bid for a lower quality system was $1500 higher than higher quality system with competitor. Went w competitor. They wanted to know who else was bidding and talked negatively of competitors.

Everything was wonderful. Dan K did an excellent job for me. He was clean, called ahead to tell me when he would arrive, was on time, worked efficiently, cleaned up, and let me know, up front, the costs involved. He said he loved working for Aksarben...and it shows. VERY nice and polite guy!!!!