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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Warranties
Yes
Senior Discount

20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.687 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
6%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.6
Showing 26-50 of 87 reviews

09/2006
5.0
home security systems
  + -1 more
We have been using ADT Security Services to monitor our home alarm system for many years. We have never had a break-in or false alarm. Their system is very easy to use without a lot of complicated stuff, which is really nice.
Description of Work: ADT Security Services provides the monitoring service for our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
They were very professional while installing the system and I trust them. They have never given me a reason not to. Just knowing they are monitoring my home while I am home alone, sleeping at night or even when we are away from home makes me feel comfortable.
Description of Work: They installed our system and they also monitor my home for fires and crimes. They monitor the inside and outside of my 2600 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

DONNA B.
09/2006
5.0
home security systems
  + -1 more
When I did use ADT I thought they were really good. I did not have a single complaint with them at all. The only reason I did switch companies was because they did not offer some of the stuff that I had wanted. When using them, I did feel safe and I probably would hire them again for one of my other homes. They are not a bad company at all.
Description of Work: ADT used to provide my monthly alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Ben C.
09/2006
5.0
home security systems
  + -1 more
For all the time we have been using ADT to monitor our home alarm system, we have never had a false alarm or a break-in. The system is very easy to use which we really like as well. We have never needed any in home maintenance, but if you do it is an additional cost.
Description of Work: ADT Security Services monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
We had this service installed based on their reputation. We compared them to other services and we feel secure with it as we have had them for years without any complaints. We have never even needed them for false alarms.
Description of Work: They installed an alarm system in our home for $300 and they monitor the system as well. They charge us quarterly for their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

09/2006
5.0
home security systems
  + -1 more
We have never had a break-in or false alarm using ADT. They have great customer support and are just an overall really good company to work with. They do not include home maintenance in the monthly fee.
Description of Work: ADT Security Services does the monitoring of our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
We have never had any problems with ADT at all. They are easy to work with, they communicate effectively with us as customers and I feel that they are a company with morals, values, and ethics. We have never had any difficulties with their employees. I feel that the employees represent the company in a manner that they would appreciate and we feel that their prices are fair.
Description of Work: They maintain our home alarm system for us monthly and we pay one small cost each month for those services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

bla B.
09/2006
5.0
home security systems
  + -1 more
We've used ADT for the past four years now and are very happy with their service. My husband set the alarm off once or twice, and they responded instantly. They also do checks to make sure that our system is working properly.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
We have never had a false alarm or anything. ADT is also linked to all of our local emergency departments directly for fast response. This service helps my family feel very safe. ADT does a great job of monitoring our home alarm system.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
We have had this system since moving in our home 4 years ago. We haven t had any problems or complaints with the services. We test it occasionally and it always checks out.
Description of Work: They monitor my alarm system in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
They came to the house and spent a small amount of time here. They were in and out in no time. They did a very good job and they have really good services. They were all very respectful and polite.
Description of Work: They installed a full security system with fire being monitored as well. The installation was $800.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

09/2006
5.0
home security systems
  + -1 more
We have never had a problem with ADT. They just kind of do their thing. They are always respectful, considerate and knowledgeable. I can't ask for more than that! I really would recommend their services to anyone else who may have alarm needs because I have been so pleased with their services on all levels.
Description of Work: ADT is the company who we have used to monitor our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

09/2006
4.0
home security systems
  + -1 more
We have used their services for a few years now and haven't had any kind of problems so that in itself tells me that they had a good reputation. We were pleased with their services and feel very secure in our home.
Description of Work: They installed the alarm system in our home for free and monitor it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$30

09/2006
2.0
home security systems
  + -1 more
ADT responded poorly to our alarm and I didn t like them at all. They did a poor job with the installation of our system so we basically fired them. I can t remember what the monthly charge was.
Description of Work: ADT installed our first alarm system for us. They also monitored it for us.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro

09/2006
5.0
home security systems
  + -1 more
We have had this system for years and the only time we have actually had them come out was when the dogs and our cat set off the alarm. Their response time was great in which it was just a couple of minutes.
Description of Work: They installed our security alarm for $99 and they monitor our home for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

09/2006
5.0
home security systems
  + -1 more
They installed the complete system under a monthly contract and they did a really good job. They were very polite. If I could tell anyone anything about this company it would be that they have a good quality alarm system and you could trust them.
Description of Work: They installed our alarm and fire alarm system inside our home with 24 hour monitoring services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26

09/2006
5.0
home security systems
  + -1 more
They make sure my whole house is safe. They put sensors where they needed to be. They are always on time when they check our system. The customer service was nice and the guys who came out were very polite. They have always gotten things done in a timely manner.
Description of Work: They installed and monitor my alarm system on my 2000 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38

09/2006
5.0
home security systems
  + -1 more
ADT Security Services are very responsive to activated alarms and do a great job in their line of work. We have been pleased with all of their services and we would recommend them to our neighborhood. Their services can't be beat.
Description of Work: They do our monitoring for our security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

PETER S.
09/2006
5.0
home security systems
  + -1 more
I have been very pleased with ADT. I have never had a problem with them. They always seem to know what is going on with my alarm and they are professional and fair in price. I would recommend their services to anyone.
Description of Work: My home alarm system is monitored by them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

SUSAN D.
09/2006
5.0
home security systems
  + -1 more
We have never had any problems with our alarm system. There system is very easy to use and it monitors for all the common home emergencies. They are directly linked to all of the emergency departments. We have never had to have them come out for anything on our system.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
I was very pleased with the service of this company. I would recommend this company to anyone. They make sure that you feel save in your home. When they came to our home, they were on time and friendly as well as reliable because they made sure to answer all of my calls. They are a great company and I am pleased with the service.
Description of Work: We had a basic alarm system installed on the house. It included all of the wiring and the box as well. We chose the system that we wanted and it has surveillance equipment as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Brenda T.
09/2006
5.0
home security systems
  + -1 more
Our family has used ADT to monitor our home alarm system for many years and we really like using them. We have never had a false alarm or anything and the customer service department is really nice.
Description of Work: ADT Security Services monitors our home alarm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

09/2006
4.0
home security systems
  + -1 more
We have used their services for years and we haven't even had a false alarm. We are confident at the reputation that they hold for good service and a great response time. We feel safe in our home.
Description of Work: They monitor our alarm system for our home. They charge us a yearly price.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$444

Charles B.
09/2006
5.0
home security systems
  + -1 more
We haven't had anything happen to base their services on and for that reason I would like to think that their services are working up to par. I feel they are doing their job and their services are working fine.
Description of Work: They installed the system in our home for free and they monitor it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

SPENCE W.
09/2006
4.0
home security systems
  + -1 more
The company is friendly and seems to be always on time. I would recommend them to anyone because they are trustworthy and helpful. They make sure to answer all of your questions and the prices are fairly reasonable. The work that was done was done well and in a good amount of time.
Description of Work: The installation was a basic installation. They went through and hooked up all of the wires that went to the system and installed the alarm boxes as well. We pay fifty dollars a month for the service. The system cost $1000 installed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM