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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Warranties
Yes
Senior Discount

20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.687 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
6%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.6
Showing 1-25 of 87 reviews

Kimberly C.
06/2014
5.0
home security systems
  + -1 more
Professional, kind and helpful
Description of Work: Installed security system with glass breaks

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Dee N.
02/2014
5.0
home security systems
  + -1 more
Took advantage of coupon for savings. Recommend highly.
Description of Work: Installed security system inside/outside of home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Steve S.
01/2014
5.0
home security systems
  + -1 more
Installed security system throughout house.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve N.
08/2012
5.0
home security systems
  + -1 more
We've been using them for about 1 1/2 years. They are okay. We have no complaints. We pay $35 or $40 a month for the service.
Description of Work: We use ADT for our alarm system. They did some repairs about a year ago. They had to do some rewiring and they repaired a couple of sensors and replaced some batteries. They made sure that everything was working correctly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Jennifer H.
06/2012
5.0
home security systems
  + -1 more
We have used ADT for about 18 months. They came and put it in. They were very professional. We had no problems what so ever. We haven't had to have them come back, because we haven't had any problems. They are worth it, I feel safe.
Description of Work: We have ADT for our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chad H.
01/2008
4.0
home security systems
  + -1 more
Was a bit rocky of a start in the beginning. Original estimator with whom I scheduled an appointment with never showed up. When I called the company they could not help me because their computers were down. When everything was straightened out, they sales person came out and took care of us. They gave us a discount for the hassles that we went through.
Description of Work: Estimated an in home alarm system and then came and did an install. Pretty much the standard package (motion detector, 3 door sensors, 1 key pad, equipment in basement, fire alarm).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
1.0

Yes, I recommend this pro
$125

JOHN M.
04/2007
5.0
home security systems
  + -1 more
The service is exceptional as we have never had a problem with it failing and we really like the customer service department. They call anytime there is a breach in the alarm system and the price we have with them is ideal for our budget.
Description of Work: ADT monitors my entire home on a twenty four hour basis as part of an ongoing service contract. The system was pre-installed before I set up the contract with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

ALLEN M.
04/2007
5.0
home security systems
  + -1 more
We feel very secure knowing the people from Brinks are watching over our home. The customer service department there is exceptional and we have never had a problem with the alarm system they monitor. We are also very happy with the price they give us per month.
Description of Work: They monitor my pre-installed security system on a 24 hour basis as part of a monthly service contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

09/2006
5.0
home security systems
  + -1 more
We had this service installed based on their reputation. We compared them to other services and we feel secure with it as we have had them for years without any complaints. We have never even needed them for false alarms.
Description of Work: They installed an alarm system in our home for $300 and they monitor the system as well. They charge us quarterly for their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Keri S.
09/2006
5.0
home security systems
  + -1 more
We haven't had to use them for any unpleasant encounters such as break-ins or false alarms, but we do believe in their nation wide reputation of quality service. We feel very safe knowing they are monitoring our home.
Description of Work: They installed the alarm system in our home for free and they monitor our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
We haven't had any problems with their services. They were professional and very responsive to anything that went on. We have used their services for quite some time now and have always been satisfied with their performance.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
4.0
home security systems
  + -1 more
We have used their services for a few years now and haven't had any kind of problems so that in itself tells me that they had a good reputation. We were pleased with their services and feel very secure in our home.
Description of Work: They installed the alarm system in our home for free and monitor it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
ADT did a very good job installing our system and the monthly charge includes the installation. A realtor set off the alarm once since we were thinking of selling our home and the police department came instantly.
Description of Work: ADT installed and monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

bla B.
09/2006
5.0
home security systems
  + -1 more
We've used ADT for the past four years now and are very happy with their service. My husband set the alarm off once or twice, and they responded instantly. They also do checks to make sure that our system is working properly.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
3.0
home security systems
  + -1 more
We haven't had to use their services as of yet, so I am not really sure on their response times. We feel safe and secure with them monitoring my system. I would recommend them, I guess.
Description of Work: They installed an alarm system on my home, and they monitor it for me.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$30

SARAH B.
09/2006
5.0
home security systems
  + -1 more
They made sure we knew where everything was installed and we knew how it worked. They were very friendly and they have always come out right away if there was a problem with our system. They really knew their systems and they were careful when they were around my home.
Description of Work: They installed and monitor our alarm system in our 2800 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

09/2006
5.0
home security systems
  + -1 more
We have had them for years without any problems, not even a false alarm. The only thing we had done was the basic system checks, which have always turned out fine. We have been satisfied with their service.
Description of Work: They installed our alarm system in our home and they monitor it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
We have been using ADT Security Services to monitor our home alarm system for many years. We have never had a break-in or false alarm. Their system is very easy to use without a lot of complicated stuff, which is really nice.
Description of Work: ADT Security Services provides the monitoring service for our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
We have had this system since moving in our home 4 years ago. We haven t had any problems or complaints with the services. We test it occasionally and it always checks out.
Description of Work: They monitor my alarm system in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
They were very professional while installing the system and I trust them. They have never given me a reason not to. Just knowing they are monitoring my home while I am home alone, sleeping at night or even when we are away from home makes me feel comfortable.
Description of Work: They installed our system and they also monitor my home for fires and crimes. They monitor the inside and outside of my 2600 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

STEVEN A.
09/2006
1.0
home security systems
  + -1 more
ADT Security Services failed to call the fire department or our home when a fire started in our home. All I could do was sit and watch my home burn. When I checked with the fire department records, ADT had never called the fire in. We felt this service was a waste because what is the point in paying for a monitoring service if it doesn't monitor.
Description of Work: They monitored a one touch panel burglary and fire alarm system in our home.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$32

09/2006
5.0
home security systems
  + -1 more
We have never had any problems with ADT at all. They are easy to work with, they communicate effectively with us as customers and I feel that they are a company with morals, values, and ethics. We have never had any difficulties with their employees. I feel that the employees represent the company in a manner that they would appreciate and we feel that their prices are fair.
Description of Work: They maintain our home alarm system for us monthly and we pay one small cost each month for those services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

09/2006
5.0
home security systems
  + -1 more
We have never had a break-in or false alarm using ADT. They have great customer support and are just an overall really good company to work with. They do not include home maintenance in the monthly fee.
Description of Work: ADT Security Services does the monitoring of our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
We decided to go with them because they are a well known home monitoring security service. The system and the installation was free due to the special they were running at the time. The special was that if you put their signs up in your yard and get two other people to sing up for their services the installation was free. They offer a monthly price depending on what package you choose. I got a huge discount by paying once a year at a rate of only about $175 per year. I have never had any problems or malfunctions with using their services. Having ADT really allows us to sleep well at night.
Description of Work: They monitor my home security, fire and carbon monoxide systems. They do provide 24 hour monitoring services for our safety. It only took the guy who installed the system about 3 to 4 hours to have everything installed and functioning properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

CRAIG M.
09/2006
5.0
home security systems
  + -1 more
Overall, I was happy with everything but there were a few small areas that I didn't like. They didn't talk with me enough about the job or where I wanted the wires ran in the basement. They didn't pick up after themselves when the job was done. Other than that they were really nice guys.
Description of Work: They installed a regular alarm system on my 2500 square foot home for $350 and they monitor it for me.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM