Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
151 years of trusted experience
Services we offer
Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
Description of Work: Installed security system with glass breaks
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Dee N.
02/2014
5.0
home security systems
+ -1 more
Took advantage of coupon for savings. Recommend highly.
Description of Work: Installed security system inside/outside of home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Steve S.
01/2014
5.0
home security systems
+ -1 more
Installed security system throughout house.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steve N.
08/2012
5.0
home security systems
+ -1 more
We've been using them for about 1 1/2 years. They are okay. We have no complaints. We pay $35 or $40 a month for the service.
Description of Work: We use ADT for our alarm system. They did some repairs about a year ago. They had to do some rewiring and they repaired a couple of sensors and replaced some batteries. They made sure that everything was working correctly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Jennifer H.
06/2012
5.0
home security systems
+ -1 more
We have used ADT for about 18 months. They came and put it in. They were very professional. We had no problems what so ever. We haven't had to have them come back, because we haven't had any problems. They are worth it, I feel safe.
Description of Work: We have ADT for our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chad H.
01/2008
4.0
home security systems
+ -1 more
Was a bit rocky of a start in the beginning. Original estimator with whom I scheduled an appointment with never showed up. When I called the company they could not help me because their computers were down. When everything was straightened out, they sales person came out and took care of us. They gave us a discount for the hassles that we went through.
Description of Work: Estimated an in home alarm system and then came and did an install. Pretty much the standard package (motion detector, 3 door sensors, 1 key pad, equipment in basement, fire alarm).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
1.0
Yes, I recommend this pro
$125
JOHN M.
04/2007
5.0
home security systems
+ -1 more
The service is exceptional as we have never had a problem with it failing and we really like the customer service department. They call anytime there is a breach in the alarm system and the price we have with them is ideal for our budget.
Description of Work: ADT monitors my entire home on a twenty four hour basis as part of an ongoing service contract. The system was pre-installed before I set up the contract with them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
ALLEN M.
04/2007
5.0
home security systems
+ -1 more
We feel very secure knowing the people from Brinks are watching over our home. The customer service department there is exceptional and we have never had a problem with the alarm system they monitor. We are also very happy with the price they give us per month.
Description of Work: They monitor my pre-installed security system on a 24 hour basis as part of a monthly service contract.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32
09/2006
5.0
home security systems
+ -1 more
They did a wonderful job on the alarm system and they were very prompt and respectful when they came out. They did the work and left us an owner s manual on how to run the system. The monitoring works great and I have set off the motion on accident and they responded immediately.
Description of Work: They installed an alarm on my home for $950 and we have full coverage for burglary.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22
09/2006
5.0
home security systems
+ -1 more
We haven't had any problems with their services. They were professional and very responsive to anything that went on. We have used their services for quite some time now and have always been satisfied with their performance.
Description of Work: They monitor our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
09/2006
5.0
home security systems
+ -1 more
We have never had a false alarm or anything. ADT is also linked to all of our local emergency departments directly for fast response. This service helps my family feel very safe. ADT does a great job of monitoring our home alarm system.
Description of Work: ADT monitors our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
ROBERT S.
09/2006
2.0
home security systems
+ -1 more
We have lost confidence completely in the system, and I would like to change monitoring providers. We have had false alarms, and sometimes they would respond, and sometimes they wouldn t. One person told us that our service connection was broken for months, and another person told us that wasn t the case. If we could depend on their services, the price would be well worth it.
Description of Work: They monitor my home for fire and burglary.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$38
09/2006
4.0
home security systems
+ -1 more
We have used their services for a few years now and haven't had any kind of problems so that in itself tells me that they had a good reputation. We were pleased with their services and feel very secure in our home.
Description of Work: They installed the alarm system in our home for free and monitor it.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$30
DONNA B.
09/2006
5.0
home security systems
+ -1 more
When I did use ADT I thought they were really good. I did not have a single complaint with them at all. The only reason I did switch companies was because they did not offer some of the stuff that I had wanted. When using them, I did feel safe and I probably would hire them again for one of my other homes. They are not a bad company at all.
Description of Work: ADT used to provide my monthly alarm service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
09/2006
5.0
home security systems
+ -1 more
We have had them for years without any problems, not even a false alarm. The only thing we had done was the basic system checks, which have always turned out fine. We have been satisfied with their service.
Description of Work: They installed our alarm system in our home and they monitor it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
09/2006
5.0
home security systems
+ -1 more
We have never had a break-in or false alarm using ADT. They have great customer support and are just an overall really good company to work with. They do not include home maintenance in the monthly fee.
Description of Work: ADT Security Services does the monitoring of our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
09/2006
5.0
home security systems
+ -1 more
We decided to go with them because they are a well known home monitoring security service. The system and the installation was free due to the special they were running at the time. The special was that if you put their signs up in your yard and get two other people to sing up for their services the installation was free. They offer a monthly price depending on what package you choose. I got a huge discount by paying once a year at a rate of only about $175 per year. I have never had any problems or malfunctions with using their services. Having ADT really allows us to sleep well at night.
Description of Work: They monitor my home security, fire and carbon monoxide systems. They do provide 24 hour monitoring services for our safety. It only took the guy who installed the system about 3 to 4 hours to have everything installed and functioning properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
09/2006
5.0
home security systems
+ -1 more
We had this service installed based on their reputation. We compared them to other services and we feel secure with it as we have had them for years without any complaints. We have never even needed them for false alarms.
Description of Work: They installed an alarm system in our home for $300 and they monitor the system as well. They charge us quarterly for their service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
NATALIE P.
09/2006
5.0
home security systems
+ -1 more
ADT does a really nice job of keeping on top of the alarm system. They have never had to come out to our home to do any work on the system, and it is easy to use. ADT is linked to all of our local emergency departments, such as the fire and police.
Description of Work: They provide the monitoring of our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
bla B.
09/2006
5.0
home security systems
+ -1 more
We've used ADT for the past four years now and are very happy with their service. My husband set the alarm off once or twice, and they responded instantly. They also do checks to make sure that our system is working properly.
Description of Work: ADT monitors our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Ben C.
09/2006
5.0
home security systems
+ -1 more
For all the time we have been using ADT to monitor our home alarm system, we have never had a false alarm or a break-in. The system is very easy to use which we really like as well. We have never needed any in home maintenance, but if you do it is an additional cost.
Description of Work: ADT Security Services monitors our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
09/2006
5.0
home security systems
+ -1 more
We have had this system since moving in our home 4 years ago. We haven t had any problems or complaints with the services. We test it occasionally and it always checks out.
Description of Work: They monitor my alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
PAUL S.
09/2006
5.0
home security systems
+ -1 more
So far, we have really liked ADT. They are reliable and responsible from what we can tell. Their employees have all seemed to be very personable and we feel like satisfied customers with this company.
Description of Work: ADT installed our home alarm system for about three hundred dollars. They also monitor it for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
09/2006
5.0
home security systems
+ -1 more
They were very professional while installing the system and I trust them. They have never given me a reason not to. Just knowing they are monitoring my home while I am home alone, sleeping at night or even when we are away from home makes me feel comfortable.
Description of Work: They installed our system and they also monitor my home for fires and crimes. They monitor the inside and outside of my 2600 square foot home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32
09/2006
5.0
home security systems
+ -1 more
We have had their service for years and have not had any problems with them. We knew that their reputation was very good. That is why we chose them. We are pleased with them. They make us feel safe in our home.
Description of Work: ADT installed an alarm system in our home for free and they monitor our home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions