ADT Security Services

Professional, kind and helpful

Took advantage of coupon for savings. Recommend highly.

Installed security system throughout house.

We've been using them for about 1 1/2 years. They are okay. We have no complaints. We pay $35 or $40 a month for the service.

We have used ADT for about 18 months. They came and put it in. They were very professional. We had no problems what so ever. We haven't had to have them come back, because we haven't had any problems. They are worth it, I feel safe.

Was a bit rocky of a start in the beginning. Original estimator with whom I scheduled an appointment with never showed up. When I called the company they could not help me because their computers were down. When everything was straightened out, they sales person came out and took care of us. They gave us a discount for the hassles that we went through.

The service is exceptional as we have never had a problem with it failing and we really like the customer service department. They call anytime there is a breach in the alarm system and the price we have with them is ideal for our budget.

We feel very secure knowing the people from Brinks are watching over our home. The customer service department there is exceptional and we have never had a problem with the alarm system they monitor. We are also very happy with the price they give us per month.

We have lost confidence completely in the system, and I would like to change monitoring providers. We have had false alarms, and sometimes they would respond, and sometimes they wouldn t. One person told us that our service connection was broken for months, and another person told us that wasn t the case. If we could depend on their services, the price would be well worth it.

We had this service installed based on their reputation. We compared them to other services and we feel secure with it as we have had them for years without any complaints. We have never even needed them for false alarms.

They did a wonderful job on the alarm system and they were very prompt and respectful when they came out. They did the work and left us an owner s manual on how to run the system. The monitoring works great and I have set off the motion on accident and they responded immediately.

ADT Security Services failed to call the fire department or our home when a fire started in our home. All I could do was sit and watch my home burn. When I checked with the fire department records, ADT had never called the fire in. We felt this service was a waste because what is the point in paying for a monitoring service if it doesn't monitor.

When I did use ADT I thought they were really good. I did not have a single complaint with them at all. The only reason I did switch companies was because they did not offer some of the stuff that I had wanted. When using them, I did feel safe and I probably would hire them again for one of my other homes. They are not a bad company at all.

We have never had a break-in or false alarm using ADT. They have great customer support and are just an overall really good company to work with. They do not include home maintenance in the monthly fee.

This company's name speaks for itself. We would not want any other company looking after our best interest. They were very quick to respond to a triggered alarm. We feel very safe and comfortable at home or away from home. They do a great job monitoring our home.

We haven't had any problems with their services. They were professional and very responsive to anything that went on. We have used their services for quite some time now and have always been satisfied with their performance.

For all the time we have been using ADT to monitor our home alarm system, we have never had a false alarm or a break-in. The system is very easy to use which we really like as well. We have never needed any in home maintenance, but if you do it is an additional cost.

Overall, I was happy with everything but there were a few small areas that I didn't like. They didn't talk with me enough about the job or where I wanted the wires ran in the basement. They didn't pick up after themselves when the job was done. Other than that they were really nice guys.

To be perfectly frank, I have not been pleased with ADT, and the only reason we are continuing to use their service is because they do offer a military discount to our family. Aside from that, they are not very responsive at all. Our alarm just recently was going off, and it was fifteen minutes before ADT even bothered to call our house to find out what was going on. If there had been an actual emergency, we all could have expired by that point in time. I don't find them to be overly responsive to their customers and if it was not for that discount because my husband is in the military, I would take my business elsewhere.

We haven't had to use their services as of yet, so I am not really sure on their response times. We feel safe and secure with them monitoring my system. I would recommend them, I guess.

We have had this system since moving in our home 4 years ago. We haven t had any problems or complaints with the services. We test it occasionally and it always checks out.

They made sure we knew where everything was installed and we knew how it worked. They were very friendly and they have always come out right away if there was a problem with our system. They really knew their systems and they were careful when they were around my home.

We have never had a problem with ADT. They just kind of do their thing. They are always respectful, considerate and knowledgeable. I can't ask for more than that! I really would recommend their services to anyone else who may have alarm needs because I have been so pleased with their services on all levels.

ADT did a very good job installing our system and the monthly charge includes the installation. A realtor set off the alarm once since we were thinking of selling our home and the police department came instantly.

We've used ADT for the past four years now and are very happy with their service. My husband set the alarm off once or twice, and they responded instantly. They also do checks to make sure that our system is working properly.