Response from Distinctive Coatings
[member name removed] purchased our Big Deal Coupon. Its is clear as to what it does and does not cover. The home was much larger by 2500 sq ft, also had 65 custom type windows, along with third story pitches or heights all of which are stated as addtional charges for the job to be completed. I can only ask that customers read over carefully the stated terms of the big deal prior to purchasing it. I am always available via email or phone if clients have questions regarding the terms and any additional fees that may apply in their case. If at that point the cost is more than they are wanting to pay they can decline the deal and or be refunded. No need for negative comments as this suggests you wanted a quality job for nothing. I love my job but am sure most people understand that we can not operate for free. In addition this client never gave us the opportunity to discuss the additional cost for work that was not covered under the big deal. Had we been given the opportunity to discuss this, the client might well have understood the extent of the addtional work he was requesting us to do for a mere $1499.