Advanced Appliance Service

This failure occurred late on a Wednesday afternoon, as I recall. The first step was to call AHS and put in a ticket. They immediately assigned the ticket to Advanced Appliance Service, with no copayment required since this would be considered a return visit. We heard nothing from Advanced Appliance Service until midmorning the following day. It was over 90 degrees in the house, and I have COPD, making it difficult to breathe under normal circumstances, much less without A/C. However, Advanced Appliance told us that they were far too busy to come out that day or the next. We were having a heat wave, and they were having trouble keeping up with all of their calls. It was possible that they could come out Friday, but that could not be guaranteed because they were currently scheduling into Saturday. I explained to Michael Cooper's wife the seriousness of my health condition. I also told them that we had just had service performed by Advanced Appliance, and subpar service at that. Finally, I explained to them that their trainee and/or technician probably caused the present problem with the heat pump unit, and they needed to hustle out and see whether the resulting damage could be rectified. Advanced Appliance Service didn't care. So we asked AHS to assign another company, and they said they would try to find one. The next day, we called AHS again and they said they had been unable to locate another contractor for our problem. We got permission from the and quot;outside approvalsand quot; department of AHS to find our own technician. By this time it was nearly dark on Thursday, and the problem was more than 48 hours old. We moved into a hotel so that I could breathe. Almost immediately, we made contact with another company who offered to come out that night with an emergency trip charge, or the next day (Friday) for a normal trip charge. Since we were already in an air-conditioned space (the hotel), we asked the new company to come out the next morning. It took the new technician (from H.H. Hovey) approximately five minutes to find and fix the main problem. Advanced Appliance Service had left a bare, 115-volt wire, dangling inside the compressor housing. The wire was grounding against the compressor, causing an interruption of amperage to the fan, causing the entire unit (coils included) to overheat, and burning the insulation on other wires. The technician put a wire nut on the bare wire and secured the wire, and everything was working again. After H.H. Hovey completed this repair, we called Advanced Appliance Service early Friday afternoon and asked to speak to the manager. We were going to give Advanced Appliance a chance to and quot;make things rightand quot; by paying our hotel bill and refunding the outside expenses for the time and trouble we had incurred because of their incompetent and substandard service. We were told that they would and quot;have Mike call us Monday when he comes back to workand quot; (apparently Michael Cooper likes his weekends long and free). Mr. Cooper never called back. Not on Monday. Not on Tuesday. Not on Wednesday. Finally my wife called him and he came on the phone with an angry and quot;I'm not paying for your room.and quot; The conversation got worse after that. Advanced Appliance Services is no longer allowed to set foot on our property. I can recommend this same course of action to anyone contemplating using their services.

He determined the control knobs were not working. Since the stove is 30 years old, we decided against the repair.

Everything went well with them. I have no complaints at all.

It is a top notch company. They are on time and they do what they say they are going to do. You can trust them. They put the customer first and they work with you if you have a large bill. They will break the bill down so you can make payments on it. The service technicians are knowledgeable and courteous. To me, they set the standard.

Overall it went well...See descroption above

Overall the experience was very good. They were the lowest price quoted to us over the phone. They came when they were supposed to and price quoted is what was paid, no extra fees. Also havent had a problem with water heater.

They are very punctual. They do a great follow-up. The service people are very professional and they give pointers on how to save money.

They are really nice and trust worthy. They were honest with me throughout the entire service. I would recommend their services.

They are always prompt. They give me an accurate estimate. They work well with my home warranty program. The work was done very well. I would use them in the future.

They did exactly as they said. They fixed the issue. They came out in a timely fashion. They are good.

On site very soon after first call. knew what the problem was. Told me what was needed and they took care of everything.

The overall experience was very good. Of course, I would have liked to have spent less, but wouldn't we all:)

Serviceman was late due to truck issues.

Everything went as planned for repairs to a dryer and then an air conditioning issue.

They have been excellent both times. They were punctual and did what they stated they would do.

I would not recommend them and I wouldn't let them come out here again. They told me approximately what the charges were going to be, I left and came back and the bill ended up being over twice what they said it would be. They even wanted me to write a check before I left, but my wife was there and I told them she would write it when the work was done. I don't know what they did that was necessary and what was not necessary. After I left they gave my wife another complete line of information that they didn't give me before I left. They will not come back here.

They also do the heating and air conditioning, along with plumbing. They are a company that employs people in all types of home and appliance repairs. It cost me $150 to get my stove door fixed. They are fine. They are punctual and professional. They do a good job. I am not sure if they have the best price around. I have used them several times and it is convenient to use the same people. I haven’t bothered to call around and check the prices of the other companies. I know that I can get the work done cheaper, but I wouldn’t get it done better. I use them again because of the quality of their work. I trust their work. I’ll definitely use them again in the future.

I could smell a burning smell from the dryer. We called the company to come look at it. He came when he said he would and went right to work. It was an older dryer. He showed me what the problem was and explained to me what the burning smell was. Before he did the work, he estimated it and asked me if he should continue working.

We have used them in the past and they were wonderful that time. They prices are good. They explained things well. They are very professional. They are also very prompt. I don't ever feel like they are taking advantage of me when I use their services.

See above. Arrived promptly, professional behavior and appearance, pleasant, DX the problems!! Job done correctly and I was informed in detail as to the status of prior problem. Cleaned up after repairs.

He was able to schedule a timely appointment; arrived in good time; was courteous and informative. It didnt take long to complete the work done by him and his assistant.

Craig was courteous, knowledgeable and VERY helpful. Lots of good tips in addition to the good work. Will definitely use this company again!

Very helpful in going past the actual repair to determine the cause of the problem. We looked at the exhaust duct work and air flow and determined the likely cause of failure of the dryer.

They did a good job and I was pleased with the service. They were able to fix it without any problems. They were clean and polite when they came out and they answered all of my questions. I have a home warranty service, so I only had to pay a deductible for this service.

I like that you can most always have them do the service the same day. I really think that their schedule is very convenient for their customers. The technicians build a good rapport with their clients and are very personable. They are just great and I would recommend them to anyone.