Manus Contracting, Inc

I contacted Chris last week about getting a quote for our deck remodel. He said he'd call me back once he got to his day planner. He never returned my call.

Even with all the rain they kept coming out and working when ever possible, kept me up to date on all issues. Worked with me to offer the best solutions for what I wanted and still affordable

I ended up going with another contractor, but Chris did show up, and was one of the few who provided a quote. It did take him a a bit longer to respond than he said it would, to the point where I wondered if he was just not going to bother, like so many others who came out. So I dinged his score a little. But the experience did make me realize that it takes a lot of time for guys like Chris to write up quotes, which takes away from their work and personal time. And it goes for nothing when they don't get the job. So I'm willing to cut him a little slack, and I will consider him in the future. He is clearly conscientious and by all accounts does good work. He stays pretty busy, that's for sure. So when s**t happens, it is going to affect his schedule. He's hardly the only contractor with that problem.

Chris was very quick to call me after contacting him through the Angie's list website. We made an appointment for him to come to the property and inspect the damage and provide an estimate. The work required removing the siding from the front of the garage to expose the wood, removing the garage door to gain access to the header beam, putting in a temporary wall while the damaged wood was replaced, and replacing the garage door and siding. Everything looks great and I'm happy with the work that was done.

The work was handled very well. I would work with Manus again in the future.

Needless to say, I was not pleased with my experience and personally, I would look elsewhere for contracting services. I'm not going to use this forum to complain and bash Chris Manus or his crew because I don't believe that's the point. In all honesty, the quality of the work was fine as far as I could tell, but the communication and interactions were frustrating and unpleasant. The whole process took a long time to get done (some of which was not their fault due to a backorder), and for the most part, I felt like I was pretty far down their list of priorities and I had to keep calling/texting constantly to keep the process moving along. As a business that works directly with individual homeowners, I expected better customer service.

He arrived promptly to the appointment to review the project. He requested I send him an email with my contact information and committed to getting me a quote for the work within a week. I never heard back from him following the appointment. I decided to contact him via email on July 8th to inquire why there was no follow up and whether or not he was interested in quoting the work. He replied the next day with a plan different than what we discussed in person. While he mentioned the possibility of alternate materials in our initial conversation, he didn't attempt to contact me via phone to discuss his suggested configuration or to discuss any other options that may better align with my vision for the porch. Had he provided better customer service and more timely follow up, I would have considered him for a large decking project later this year. However, I have decided to pursue another contractor for the work who has provided timely responsiveness thus far and has done a better job of communicating in person with me about alternatives and timelines.

Excellent, actually awesome and he went above my expectations. He was attentive, took charge and full responsibility, used quality sub contractors where needed and his crews were all excellent in their work product, he kept me fully informed with good and timely communications, his ability and knowledge of what was required was outstanding and he was a pleasure to work with from the beginning to the end. The dollar value received was very fair and in many cases his selection of sub contractors saved money with the outcome being first rate. The company's owner Chris Manus was my main contact and he was outstanding. I recommend Manus Contacting and its owner Chris Manus for any contracting need for a customer - in that they do it right. I did not mention earlier, but I am an experienced business owner and corporate executive and actually own a number of business and some within the contracting business in commercial, industrial and residential sectors - but none are within the Charlotte Market - so I needed someone or company to do it for me. Chris Manus and Manus Contracting satisfied me fully and I know the business - so others should feel confident that hiring Manus Contracting is a good decision knowing they more than satisfied me. If anyone wants to ask me direct (I rarely offer this type option) - please call me about this company - Stephen Robertson, President & CEO, Robertson Airtech International, Inc. 336-751-0031.

We decided not to move ahead with the project because we ended up selling our property before we could start but I would have no hesitation in using or recommending Chris in the future.

I contacted them for a quote on a home renovation and even though it ended up not working out, they were very responsive via email and phone. I felt fully informed and have no complaints.

It didn't, as Chris never gave us a quote.

Gary Manus is, without a doubt, the most honorable, easy-to-deal-with builder we have ever met. Quality of workmanship is excellent and the price was very reasonable. Gary has built complete houses and handled the whole permitting and inspection side for us. He is clearly very experienced and what he doesn't know probably isn't worth knowing. We were also very happy with the scheduling and the flexibility to make adjustments here and there as we went along. Gary also helped us tremendously with some HOA issues, which was not expected but was very much appreciated. Will not hesitate to call Gary next time we have construction needs.

This project was extensive so my husband and I had quite a bit of contact with Chris, the owner. This contact really added to the overall satisfaction with the work. Chris is a very polite, pleasant, and service oriented. He always listened to any concern, worked hard to ensure the work was completed per specifications, and gave extras when possible. After spending several weeks with contractors, personalities become part of the job and it was so important to have contact with a business owner who seems to care. My husband and I both work full time as professionals, so we were not always present, but when we were, all the other workers were also courteous. There were some obstacles with workers, and timelines, as to be expected with any job, but Chris handled each and every situation appropriately. We had a few communication challenges, in relation to places of purchase, but in the end, the outcome was satisfactory and we both learned to give, and get, much more detail prior to making decisions. The project took a little longer than we expected but the results were well worth it. I would certainly recommend using Manus contracting because they produce excellent quality, they are flexible, and provide outstanding customer service. I suggest communicating clearly to share any desires up front as it may pertain to anything. Since this is a smaller, but well-established company, there is not a complex contract so you may need to have more verbal communication with understanding prior to starting the project. However, ultimately, I had several quotes, prior to choosing Manus and I am very happy with my choice. The pricing seems fair with a modest profit margin, the work really is exceptional, and the process was overall a pleasant experience. We are planning to use them again for a carpentry project. Chris may give my contact information for a reference. l,

I mistakenly thought we had a appointment for Friday, April 12th. Called @ 1:00 PM to see why appointment was missed. He said I was wrong about appointment. His notes were to call me A 3:00 PM to set up time to look at project. Last time I heard from him.

Chris Manus was prompt with his estimate. Started the job immediately. The molding was put up and painted very swiftly and beautifly done. The employees were very pleasant and hard workers. The doors gave Chris a hard time because of the cold temperatures outside. When they dried the clear coat fogged a bit. Chris promptly called me and expressed his dissatisfaction and requested additional time. Very honorable business man. They came back and stripped the doors completely. Stained and Sealed when the temperature was right. I must say...They look incredible!! My husband comments how great they look every time he come through them. The Hoefl's are very pleased with Manus! I look forward to finishing all my projects with Chris. I very much recommend this company!!!

I initially made contact with Chris on March 5, last month, email and phone conversation. We then traded additional emails on March 6, and set up an appointment for Friday March 8th at 11:00am. Well Friday rolls around and I received a text from Chris stating he was having brake issues with his vehicle. Whatever, I suppose anything can happen but this was a red flag, set a new appointment for Monday March 10th also at 11:00am. Well Monday at 11:00 rolls around and I'm standing in my living room waiting, and waiting and waiting. Finally its noon and I'm still standing in my living room like an idiot waiting for this guy an hour later with no call, text or email letting me know he's either already late, not coming or surrounded by an unruly mob of Dillworth pre-schoolers. Don't make appointments you can't keep. Pathetic...to this day I still wonder whatever happened to Chris Manus. Perhaps he'll be the next subject of an award winning documentary, like "Searching for Sugarman," It would be "Waiting for Repairman"

A leaking shower led us to having a complete replacement so we opted to have a tiled enclosed shower with frame-less glass door, this in turn led to new counter tops and replacing splash back around the tub. When we contacted Gary he arrived promptly and was very helpful with ideas and recommending various suppliers, his was very competitively priced and was very willing to work with our schedule. Following an accidental flooding, which was not Gary's fault, he was very helpful and provided all the necessary contractors to put everything right mostly at his own expense. Everything came in at or under budget and Gary was more than willing to deal with any changes that we made along the way. We have worked with him over a period of five of months and and during that time they have been very flexible, and attentive ensuring that all work was completed to a high standard, I love my bathroom and the re-finished floors are beautiful.I would definitely recommend Gary for any remodeling work that you need.

My husband and I had recently purchased a home, and I wanted a couple changes before moving in. I called Chris and requested he convert a loft space into a bedroom and a bedroom into a game room. I asked him to complete the job within a week and a half. Due to unavoidable circumstances and me being out of the country, the project got started a little later than expected, so it wasn't complete when hoped. However, this was not at all his fault, just bad timing all around with several things. However, he did understand my urgency and made sure to complete the job as quickly as possible. Not only did Chris gave me the best price, he did exactly as I requested. All the workers who came to my house were very courteous and efficient, and Chris continuously kept me updated on the status of things. I love the work that was done and had a really great experience with Chris. I highly recommend him.

Chris was very responsive to our phone calls, texts and emails. He was very prompt, polite and pleasant. This is a very nice family owned business and you will not be disappointed with the work that they perform. The mold is completely gone from our garage and work shed. The pergola is absolutely beautiful and smells great, as it was built with cedar. The gate has been a huge help with our dogs and it matches our neighbors so the look is very streamlined. They completed everything in less than a week. I wanted to attach a picture to show how beautiful the pergola is, but I do not see that option here. We are very excited about planting some honeysuckle and wisteria this spring.

Gary Manus provided a comprehensive and competitively priced proposal for the garage that covered my requirements. Communication with the builder was excellent, questions were answered quickly, even on the weekend and all requested information was provided. The construction of the garage was done in a relatively short period of time and without delays, in-spite of the winter weather and holiday season. Any issues or change requests were resolved quickly and a in cooperative manner. The invoicing schedule was reasonable with 12k upfront and the remainder after completion. The B for quality should not be read as there being any real quality problems. As the scale says the quality of the work is good, but to be excellent (=A) the attention to detail in some areas was missing. The only unpleasant surprise was the need to add the covered walkway for 3k which officially turned the detached into an attached garage, which was the only way to have a garage of this size built in Rock Hill. Gary Manus was not aware of these city of Rock Hill specific size restrictions for detached buildings and the initially not planned walkway increased the budget beyond what I had originally planned.

Great experience overall! Quick response from Manus Contracting from my email inquiry, scheduled time to meet and go over scope of work in person and was flexible with my schedule. Quick turn around on quote. Decided not to go through with the project due personal reasons. Great group to work with and will use if future needs arise!

I submitted an email inquiry to Manus via Angie's List based on the reviews here and Chris returned my call within 10 minutes! It was a good start, given that was the quickest any of the companies I've attempted to contact via Angie's List have responded. I briefly described what I was hoping to do to Chris and we set a date and time to meet. Chris showed up while I was finishing with another contractor and was very understanding and patient. Manus Contracting was the 5th company I had brought in to provide an estimate on removing walls in a dated, 1960's split level home as well as to make it livable again for myself and children. I had been renting the home for 3 years and a very unexpected personal event left us needing to move back in to the house. I walked Chris through the house and showed him what I was envisioning as well as showed him some of the items that were very much in need of repair. I had been getting quotes from individuals for specific repairs but Chris was qualified to perform all of the work that I needed. I immediately felt comfortable with Chris and appreciated that he wasn't doing a "hard sell" like the other companies that I had brought in. When I told Chris how much money I had to do the work, he was able to get creative and figure out how to get EVERYTHING on my wish list done! Now, Chris had to be patient because I had renters in the house still and wasn't sure when they would be able to move out and he would be able to start the work. He was so understanding and kept in great touch via text and email. Once I knew when the renters would be leaving, I immediately got in touch with Chris and let him know when I wanted him to start the work. He reconfirmed the original bid and we did a "hand shake on it" so he could get me in to his schedule. Unfortunately during the month or so that passed, another unfortunate personal event happened and I found myself with not as much cash to do all the repairs as I had originally thought I would have. It's been a very tough time for me and Chris knew how much I wanted the house to feel like "home" again when the kids and I moved back in. He made some suggestions on how he could accomplish a lot of the original work with removing some things that could wait until my financial situation improved. Every time I contacted Chris, I was relieved. He is always responsive, kind and honest. I needed that in my life at that time and just knew I had selected the right company to do this work for us. If you are looking for a large company with a lot of employees and overhead, you won't find that here. I didn't want that (especially after getting bids from them!) because I just wanted quality work at a reasonable price by someone who was qualified to do it - that is Chris and his company. There are always negative reviews and people who are going to nit-pick every little thing and I'm so glad I overlooked those petty reviews and contacted Chris. They are currently tearing down the walls and the kids and I couldn't be more excited to watch the progress. Chris knows we are in a temporary apartment and is doing everything he can to get us "home" sooner rather than later. I will update this review with before and after pictures once he is done with the complete job. I want you to see the transformation for yourself! I know that owning a home built in 1960 will lead to a continuous relationship with Chris and he knows that is well - it's a win/win for both of us. If you contact Chris, make sure you don't need him before my house is ready! :)

Chris was great to work with through the entire project. His price was very competitive. He kept the project on budget. He always responded to my questions very quickly and was easy to reach by phone and text. He was very helpful, especially in some design areas where I didn't know which way to go, Chris was able to help me make this rental unit "current". I am planning to work with him on another project. He really went above and beyond.

The work was completed in a timely manner with professionalism and expertise.

I used Manus Contracting, Inc. to remodel my kitchen about two years ago. The job was complicated by water damage that we didn't even know was there!! I was SO IMPRESSED, on EVERY level, that when it came time to remodel the storage building/garage, that I automatically turned to Mr. Manus for his services once again! And I was SO glad I did!! There is an easy way to sum up the work on this particular job. It comes down to these basic issues: Cost, Reliability, and Quality! First, his quote was far below what we had been told it would cost us to restore this structure. Also, he was ALWAYS there when he said he would be. He could be counted on to be on the jobsite EVERY time he said he would be there. And lastly, the work that was done is NOTHING SHORT OF SUPERB!!! That building now will last INDEFINITELY thanks to the hard work and great quality he and his crew put into it. We had HIGH expectations....and Mr. Manus went FAR beyond what we'd ever hoped for!! As a result, I retained his services to help me get my rental properties back up to speed. This is no easy decision...usually...because this rental property makes up a large portion of my monthly income! But KNOWING that Mr. Manus would be handling ANY issues I had, set my mind at ease!! Since then, he has performed NUMEROUS jobs of ALL types and again, ALL I CAN SAY IS THAT THE WORK IS....SUPERB!!! And his reliability and cost effectiveness are the BEST!!! In closing, I could NOT be happier with ALL the work that Manus Contracting, Inc. has done for me, both here at my home and also the rental properties!!!