Response from Action Lawn Care Inc
This customer was understandably disappointed that he lost his lawn to fungus disease. However, the disappointment is severely misdirected by the comments made on Angies List. In early June our lawn technician informed him that the early stages of brown patch fungus [lesions on the grass blade] had been observed and action was needed immediately. Our field technician methodically conveyed to him that there was a good probability that he would lose a portion, if not all, of his lawn to the fungus if it was left untreated. Our recommendation was reinforced again in a lengthy email in attempt to inform him of the full consequences of not having the fungicides applied. The homeowner declined not only the fungicide treatments but decided that he would care for his lawn going forward and asked us to provide mow service only. He became irate when it came to pass that he did indeed lose most of his lawn to fungus. This is the email that was sent to Action verbatim: "Regarding the treatment, I think I will pass. I put down Scotts fungicide on Saturday in a panic, despite the strong toxicity warnings, and I feel awful about this. I won't even let my kids play in the backyard until a heavy rain. I also don't want any more synthetic herbicides or fertilizers right now. ......I will try some non-toxic things like cornmeal and sugar. I am sure you can feel my disappointment that this fungus has ruined my investment. Thanks for your understanding".