I do window and door repair and replacement. I have 35 years experience in windows. Two man crew. I stress repair in the first line because that is adequate for many of my clients. Give me an opportunity to meet with you and evaluate your window needs. I will present you with varied options based on your needs and necessity. I want to do what’s right for you, not up sale you on windows you don’t really need.
Business highlights
31 years of trusted experience
Emergency Services Offered
Services we offer
We fix your window "panes". Tired of old windows that are fogged or don't open? We repair all types of windows. We replace entire windows. General window repairs, full service window work. All types of rot repair. Glass replacement. "My truck is red but my tools are black and yellow"
Chuck responded quickly to my request for a quote and even arrived the next day to assess the work that needed to be done. Chuck is extremely professional and had a replacement window made up as mine was a non-standard installation. I generally communicated with Chuck via email and this proved very effective. The work was completed on-time and I'm extremely happy with the quality of the finished product. It's worth noting that Chuck even came back a week later to complete the painting to ensure that all caulking had time to set given the humidity.
Description of Work: I need the following work done: - Repair to a sash window with a broken spring and clip (the cause was shown to me by Chuck) - Replacement of a picture window that had started to rot. - Repair to a rotting section of an exterior door frame.
Chuck came to the house very quickly to measure and provide an estimate. He is extremely fair, friendly and courteous, and very good at the work he provides. Our new window and the wood surrounding it looks perfect.In addition to his good window work, he also gave us some home safety tips that we implemented right away! We recommend Chuck highly for any window work and carpentry/home repair needs. He's the best!
Description of Work: Our patio has french doors with two large side windows, and one of the window panels was shattered by a bird. Chuck came to the house very quickly to measure and provide an estimate to replace it with tempered glass. He replaced the glass and completed the finishing work around the window to make everything look perfect.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Travis R.
05/2012
5.0
replacement windows
+ -1 more
We're new to the Charlotte area and recently purchased a home in Cornelius that needs lots of work. He responded quickly to an email I sent from Angie's List and a couple days later we had him out to the house for a bid. His experience building windows was very helpful with the type of repairs we needed, and I was impressed by his responsiveness and professionalism. He was flexible on timing and the work was done in one afternoon. The price was great too - In fact, I had to add two more windows to the the repair list and Chuck didn't charge me extra for the work. Very honest and fair. I grew up working in a family business, so I was also impressed when he brought his wife to help out and expedite the project. I'd definitely recommend using Chuck and his family business. Experiences like this make being new to an area that much better!
Description of Work: We had a number of windows that wouldn't close and needed to have the springs repaired (24 windows) plus we had Chuck repair numerous screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Jeanette L.
02/2012
5.0
replacement windows
+ -1 more
Chuck came out and took a look at the windows. He said that he had the parts at home and could fix easily. The day he came out to fix the windows I had gotten into a car accident before taking daughter to school and he called me to let me know he was at the house. I explained what had happened and we were waiting for the police officer to come to take the details of the accident. He was so understanding and patient in the midst of me being a nervous wreck. He said he would wait at the house for me until the police could come to take the details of the accident. I had my husband meet him at the house to get the windows repaired and I would highly recommend him. Thanks so much for being so understanding and patient in the midst of what was going on, Chuck !!! Thanks for fixing the windows too!
Description of Work: Chuck was very prompt, responsible, and professional. I needed three windows repaired for the buyer from inspection reports. The tract was missing that hooks the spring to the window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
ELAINE L.
12/2011
5.0
replacement windows
+ -1 more
The Family Room is two story and these windows were at the top! Access was very difficult. Chuck and his helper did an excellent job removing the old and replacing the new. Our home was clean and the windows look great when they were done.
Description of Work: Three large trapezoidal windows in our Family Room had to be replaced. The seals were broken and windows were cloudy.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
HEATHER W.
11/2011
5.0
decks, deck cleaning, woodworking
+ 1 more
I was referred to Chuck by a family member who has used Chuck over-and-over again over the last ten years in his two homes. Chuck has done countless carpentry projects for him and has replaced both basic and large-decorative windows. Additionally, a few years back, Chuck was the hired contractor at my office where he re-did the entire office, added windows, added molding and wainscoting, and other functional and decorative details. When I needed a carpenter to build stairs for me, I immediately called Chuck. I learned he?s also a volunteer fire-fighter and a dedicated family man. He struck me as an honest to goodness hard working and dedicated guy. We showed Chuck a picture of what we wanted for our stairs, and he said ?no problem?. He first installed the footings needed, then the next day he came back with a partner and did the ENTIRE project in ONE day. The quality of work was exceptional. He cut each piece to fit perfectly, made sure it was stable and to code, and best of all, you cannot tell it?s an add-on. It looks like it belongs there! We are so pleased with our stairs and use it daily to let our dog out and when to go down to the backyard we have guests over to grill. I would absolutely hire Chuck again and he is the only carpenter I would recommend.
Description of Work: We have a second story deck off of our dining room (it's a walk-out basement home). It was not built with any stairs and while it overlooked our back yard, you couldn't get to it any way other than through the kitchen/dining room. We hired Chuck to build stairs (with one landing) from scratch off of our deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Theresa D.
08/2011
3.0
replacement windows
+ -1 more
The buyer's inspector found 3 additional windows with broken seals. Chuck, having forgotten his work from the previous month, re-inspected the windows and found a total of 7 additional windows allegedly with broken seals. Chuck was under the impression that we would go ahead with the work, delaying the closing of the house by the 2 to 4 weeks required for replacement windows, or engage in an under-the-table transaction, violating the terms and conditions of the buyer's FHA mortgage. The buyer decided to not cancel or delay closing, and purchased the house without the windows. Personally I felt Chuck's professionalism and memory was lacking.
Description of Work: Requested a replacement quote and inspection of the windows in the house for broken seals before putting the house for sale on the market. Purchased 5 replacement windows at a cost of just under $500.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$500
Response from Windows & General Home Repair
I am sorry you were displeased Member. However, I must respond to your tarnishing comments. In fact it was not I that forgot what we looked at on my initial inspection. It was you that had the inspector's report in hand and showed me the 5 specific windows that YOU told me you wanted to replace. I pointed out several other windows and a door that had obvious seal failure. You stated to me that the inspector only found the 5 you showed me and thus that is all you wanted me to replace. I have been in this situation many times. You, the current owner, have the buyer's inspector's report in hand. You want to get out as inexpensively as possible. So when I point out more failed windows than the inspector found, you stop me and say you only want to replace what the inspector found. At this point I must put my "blinders" on and ignore the additional failed glass and contract with you to do only that which you tell me to do. You even stooped to the level of "sicking" your sales agent on me and he was asking me to send him a document on my letterhead that stated I had done a complete inspection of the home and found no additional failed glass than the 5 you hired me to replace! This is when I said "hold on a minute". I offered to reinspect the entire home (at no charge if you remember that part) and provide my findings on my letterhead. I would not subject my name or reputation on this underhanded request of you and your sales agent. Your offhanded comments and bad grades given to me were obviously your attempt at expressing your displeasure at me "calling your bluff" and showing by full inspection the additional failed glass you did not want me to replace when I was first at your house. I have seen this same thing too many times to let what you say on this website bother me. I sleep peacefully every night knowing I have done the right thing for all parties involved. I am not sure I can say the same for you.
Thomas M.
07/2011
2.0
replacement windows
+ -1 more
At first everything went very well. I called and Chuck came out and provided an estiamte (within two days even). IT was then very difficult to get back in touch with him to have him order the material and perfomr the install. I left numerous messages with no return calls. I finally reached him and he advised he would rush the material order. It was was then several weeks of me leaving him messages to get a scheduled date for the install. Once we got it scheduled he was prompt and performed the work on time.
Description of Work: Had two broken double pane window units replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$400
Response from Windows & General Home Repair
Mr. Customer, Thank you for the opportunity to address the issues about the work I did for you. However, I would like to thank you most importantly for the future Angie’s List customers I may do work for because of your comments. I say this because as my overall grades show, I have straight overall A’s across the board (not to mention the “Super Service Award” I won in 2010). By you grading me so badly simply shows that I cannot please every person every time but still do excellent work. I first met with you on 4/18/11. This is a 30 mile drive one way from my house, thus, a 120 mile job after 2 trips to your residence and an overall price of $228). I provided you that day with a written estimate. It took you 14 days to call me back and tell me to do the work. I accepted the job and ordered the glass on 5/2/11. At this juncture I would like to point out that I took no money from you upfront to pay for the glass. I put my trust in you that I would be paid upon completion of the job. I told you that this time of year was busy for me to which you had no problem and for me to get to it when I could. On 6/9/11 I called you and we spoke briefly. You could not talk at the time and said you would call me back that day and you never did. On 6/10 I left a message that I was able to do the glass early on the 12th (Sunday, a day I normally do not work for Religious reasons). I offered to the work on the 12th because I had advised you that we were leaving town to go on vacation for a week. I never heard back from you with regards to this message. On 6/22/11 I texted you. You replied and we scheduled the work for 6/24. I PROMPTLY arrived at our agreed time and completed the job. Your wife wrote me a check for $228.00 which reflected a 5% Angie’s List discount (not the $400 that you referred to in your referral). I certainly didn’t clear much money after paying for the materials, driving 120 miles, giving you the discount, and only charging $228. I am sorry you were displeased with my Responsiveness (F), my Professionalism (D), Overall grade (D), Punctuality (B), Price (A) and Quality (A). Please accept my apologies.
KATHLEEN E.
06/2011
5.0
replacement windows
+ -1 more
We are extremely pleased with the work that Mr. Morris completed for us. From the free estimate he provided to the complete installation of our windows, Mr. Morris was always punctual, trustworthy and professional. We would definitely use him again and highly recommend him to everyone!
Description of Work: Chuck Morris (owner) replaced two windows and repaired a window sash.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$655
Michael R D.
05/2011
5.0
contractors, woodworking, doors
+ 1 more
My house closing is in 11 days and the inspection report came in a few days ago. I needed to fix some wood rot around my front door and chimney in the back as well as reattach a trim piece that had come off the screened in porch. Chuck came out promptly and in no time flat took care of it and did a wonderful job at a fair price. He communicated quickly throughout the process and I would highly recommend him for any trim or window work you may need done. Very professional, timely, communicative, and quality work. All I could ask for!
Description of Work: Replace wood rot around front door jamb in three different areas. Replace wood rot around chimney in 3 different areas. Reattached trim from screened in porch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Cathleen H.
04/2011
5.0
replacement windows
+ -1 more
Chuck came to my house, measured the space, order the replacement, and was back the next week to complete the job.
Description of Work: A dining room chair fell against a window, and although it didn't shatter, it was broken and needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
RICHARD Z.
12/2010
5.0
replacement windows
+ -1 more
Chuck was a pleasure to work with. He came within one day of calling and arrived promptly on time. He ordered the parts and then installed the following week. I was very pleased with his work and he seemed to know exactly what he was doing. I have another picture window that had wood rot at the bottom and he has ordered the parts to repair.
Description of Work: replaced broken springs on upstairs window. Replaced broken lock on another window. Provided estimate for repairing frame around picture window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
ANN & JAMES G.
08/2010
5.0
replacement windows
+ -1 more
I was very pleased. It turned out to not be as complex and expensive project as I had feared. Mr. Morris was prompt and professional, and did a neat and tidy job.
Description of Work: I had Mr. Morris replace two cracked windows, one with muntins, and one without. He was prompt in returning my call and giving me an estimate. The work was completed the same week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Kurt O.
06/2010
5.0
replacement windows
+ -1 more
When we first contacted Chuck through Angie's list, he returned our call within 24 hours. He set up a date to look at the windows and arrived when he said he would. He took the time to properly examine the issue and made great recommendations on replacements. He even checked the integrity of some other windows we had. After discussing our best options, he said he would give us a call when he finished with the estimates. During this time, we had other glass companies look at the windows, but we already knew we were going with Chuck. We accepted Chuck's quote and began to custom build our new windows. We discussed the install several weeks in advance and Chuck planned the job to take two days, not knowing what they may get into when they started to remove the rotted windows. It was scheduled for Thursday and Friday. He arrived Thursday, exactly at 8, like he said and began work. He had plenty of help and was able to complete the job by one o' clock. Chuck is very experienced and very professional. He is friendly and easy to work with. We will definitely recommend him to any friends or family with window or glass issues. Thank You Chuck for a job well done. We love our new windows!!!!!!!!!!!
Description of Work: We had 8 casement windows that were rotted due to water damage. We opted not to replace the windows with new casements, instead we had Chuck custom make us large picture windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
KASHYAP AND AMEESHA K.
06/2010
5.0
replacement windows
+ -1 more
Always top notch. We trust him wholeheartedly and would recommend him highly.
Description of Work: Chuck repairs or replaces any defective part of any window. Several windows were replaced. Some external parts were replaced. He addressed hardware issues. He painted all windows for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Judy W.
05/2010
5.0
replacement windows
+ -1 more
Chuck did an excellent job working with the existing conditions of our house. Windows were installed in a professional manner in a reasonable time frame and they did an excellent clean up job afterwards. I would hire him again for future work.
Description of Work: Installation of replacement windows in our home, including removal of existing windows and clean up of old materials.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
BARBARA C.
05/2010
5.0
window cleaning, deck cleaning, pressure washing
+ 1 more
The price was fair. We have a kind of big house. We had used them in the past. The people worked so hard and took pride in what they were doing. They had good communication and did it reasonably quickly, but they didn't rush through it. They did a good job. We would use them again.
Description of Work: We used Windows & General Home Repair to power wash the outside of our house, clean the windows and power spray our deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$530
KEVIN H.
10/2009
5.0
handyman service, replacement windows
+ 0 more
Very nice experience. Did an excellent job replacing the glass in two windows. Provided a discount for Angies List users. I would definitely recommend him and will use him in the near future to repair our outside deck.
Description of Work: Replaced the glass in two window sashes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$240
Tonya G.
10/2009
5.0
replacement windows
+ -1 more
He did an amazing job! I am very busy so the fact that he was able to come out to my house without me being home, get the requisite information for the windows, etc that needed repair and get an estimate to me without me having to leave work before he was ready to the job was a plus. He called me when the material was ready and he came out the next day. I had a large tree fall into a window damage the casing, the siding and break the window. He repaired that in such a way that it looked better than before it was broken! He even painted the small area of siding and trim that he had to replace so it was completely done when he left. He removed the other windows that needed repair and replaced them as well. He cleaned up everything before he left. He was thorough and also brought my attention to other issues that I will need to address in the future. I was so impressed by the work that he had done on the casing around my windows that I am having him come back out and redo some work that the contractor that painted my house did to the trim around the windows a year ago. I will also have him back out to replace my palladium window in my two story foyer. I will be using him in the very near future and will recommend him to others for the amazing job that he did in my home. Thanks again.
Description of Work: I had 3 windows repaired, the woodwork and siding around one of those areas repaired, and several windows that were painted shut, unstuck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
BARBARA C.
06/2008
5.0
replacement windows
+ -1 more
I can't speak highly enough of Chuck. He is so knowledgeable about windows and gave me a very fair estimate for the repair. He didn't even buy the parts that were needed for the repair. He had some extra parts at his home & brought those over and didn't charge me for them. He is an all around nice guy, honest and trustworthy; a rarity in this day & age.
Description of Work: The window in my dining room was broken. It would not shut properly or lock and there was a 1" gap between the window and the frame. Chuck took the window apart, discovered what the problem was & put it back together. He left & came back with the proper part(s) he needed. Once again he took the window apart, put all the missing and broken pieces in, and the job was done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
JESSICA K.
02/2008
5.0
replacement windows
+ -1 more
Simply put, Chuck is a professional and I would recommend him in a second! He returned my initial call within 24 hours, came out within 2 days, provided a written estimate within 4 days and completed the work within 2 weeks of my initial call! Not only was he completely responsive, he was able to repair the windows and doors saving us time and money without a replacement! He's a gem!
Description of Work: We had windows that were badly in need of repair or placement and we weren't sure how much it was going to cost to fix it. We also had several doors that were not sealed properly and we were interested in having this work estimated as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
STEPHEN M S.
12/2007
5.0
replacement windows
+ -1 more
Mr. Morris was a bit difficult to reach initially due to being away. He is a private contractor. After we accepted his bid, he double-checked on our choice of color for window screen frame, and then ordered the necessary materials. Time to complete the work was 2 weeks beyond his original 3-4 weeks projection, and I had to e-mail him to check his intentions. Actual work took about 5 hours. I helped out with work on two of the stuck windows, and he volunteered to discount his price for my work. I declined because I wanted to do this, and he had not asked for my help.
Description of Work: Six pair of casement windows were unstuck from paint residue and made operable by crank @ $80.00. Five new interior window screens were built and installed where requested @ $200.00. Replaced and glazed nine broken single pane glass @ $315.00.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$595
JENNIFER H.
07/2007
5.0
doors
+ -1 more
Terrific! Considering Chuck had an injury! He had another worker with him (Lane) who took Chuck's direction very well. During the work, an electric wire was cut (while repairing wood rot on back door area) and they had an electrician friend come the next day to repair at no extra cost to me. It was very professional and the job took one day to complete, plus a little work the next day to repair the electrical. They keep their job site clean and arrive on time. I'm very happy with the work and it was reasonably priced.
Description of Work: They replaced back door (steel) with fiberglass door and repaired wood rot and installed new threshold. They also opened up doorway between kitchen and den (removed most of the wall) and re-trimmed to match existing trim. Built and replaced wood door of yard shed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,360
MICHELLE G.
02/2007
2.0
replacement windows
+ -1 more
I spoke with Chuck Morris about the repairs that I felt were needed on our windows. He noted right away that I wasn't exactly sure what areas needed repairs. He gave me a phone estimate for replacement windows however I really wanted him to come look at the windows to see if they could in fact be fixed and not replaced. So I asked if he would come give an estimate and at first he said no because he felt I was "just shopping around." Because he didn't seem interested in my business, I never called back. I purposely contacted him because of the good ratings from Angie's List and am not sure why he was so uninterested in coming to give an estimate. I have never just hired someone over the phone without them seeing the job and giving a written estimate and he certainly was not going to be an exception. I had a very poor experience with this company.
Description of Work: Work not performed.
Rating Category
Rating out of 5
value
5.0
professionalism
2.0
$4,320
Response from Windows & General Home Repair
The Member simply needed me to come to her house for an inspection and quote. I was very busy at that particular time and my schedule did not meet her schedule. I simply could not get to her house to give her an estimate as quickly as she needed it. The single phone call was the only contact I had with the Member.
KASHYAP AND AMEESHA K.
01/2007
5.0
replacement windows
+ -1 more
I have yet to find any tradesperson that provided the quality, professionalism, and efficiency by which Chuck and his team provided. We were extremely satisfied with his work. We will definitely use him again on our home.
Description of Work: Initially, we asked Chuck to replace 2 rotted window sashes. When he arrived to provide a quote, he was kind enough to walk through the home and inspect all of the windows for additional window rot. He found several significant areas that needed repair that Donaldson Inspection had missed just a couple of months before. He also provided definitive solutions to a currently rotting sash that Donaldson Construction was unable to satisfactorily repair.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Glass and Mirrors,
Doors,
Handyman Services,
Finished Carpentry and Woodworking,
Unfinished Carpentry,
Windows - Safety & Security Film,
Deck Maintenance,
Window Cleaning,
Decks and Porches,
Pressure Washing,
Lighting
FAQ
Windows & General Home Repair is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Windows & General Home Repair accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, Windows & General Home Repair offers free project estimates.
Yes, Windows & General Home Repair offers eco-friendly accreditations.
Yes, Windows & General Home Repair offers a 05% senior discount.
Yes, Windows & General Home Repair offers emergency services.
Yes, Windows & General Home Repair offers warranties.
Windows & General Home Repair offers the following services: We fix your window "panes". Tired of old windows that are fogged or don't open? We repair all types of windows. We replace entire windows. General window repairs, full service window work. All types of rot repair. Glass replacement. "My truck is red but my tools are black and yellow"