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Windows & General Home Repair

Windows, Glass and Mirrors, Doors,

About us

I do window and door repair and replacement. I have 35 years experience in windows. Two man crew. I stress repair in the first line because that is adequate for many of my clients. Give me an opportunity to meet with you and evaluate your window needs. I will present you with varied options based on your needs and necessity. I want to do what’s right for you, not up sale you on windows you don’t really need.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

We fix your window "panes". Tired of old windows that are fogged or don't open? We repair all types of windows. We replace entire windows. General window repairs, full service window work. All types of rot repair. Glass replacement. "My truck is red but my tools are black and yellow"

Services we don't offer

Heating/AC, plumbing, room additions.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

05%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.9204 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
2%
3
0%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 204 reviews

Ingrid S.
02/2023
5.0
replacement windows
  + -1 more
After contacting several companies regarding a windowr repair, Chuck came and took care of the problem. Also, checked all the windows in my house and made them moveable and made repairs as needed. I would use him again without hesitation.
Description of Work: Repaired a window that was non-functional and replaced the plastic mechanism that enables windows to tilt in. Also, lubricated all my windows so that they are easily opened.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$590

JoAnn C.
10/2019
5.0
replacement windows
  + -1 more
After several unsuccessful attempts at fixing a window leak by other individuals, I am confident that Chuck found the source and corrected the problem. If not, I have no doubt that he would return to address it again. Chuck responded quickly to my repair request, communicated well and kept his appointment. His price was reasonable and fair. I would hire again if the need arose.
Description of Work: Identifying and correcting the source of a leak on a palladium window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Sandra L.
02/2019
2.0
replacement windows
  + -1 more
Short visit to South Charlotte home because "in the area" to apply a thin line of sealant to outside of window. Charged me a discounted $65 service visit fee and said he would apply it if additional work was needed. The leak continued and I communicated this with pictures and videos and reaching out to him and can I get any reply. ???
Description of Work: Troubleshoot window leak

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$65

Response from Windows & General Home Repair
Customer, I am sorry you are not pleased with the work I completed for you. As I told you from the beginning, I only came to your house back in December because I had a job within 5 miles of your house. You live 52 miles from me! I explained this to you the day I was there. Also, I gave you a discounted rate for my service call. $65? Really? [[[I just paid a Septic contractor $100 to drive ten miles to tell me my septic was working properly!]]] And you complain about $65 when I actually spent nearly an hour (with a helper) diagnosing your issue AND correcting the issue! I am quickly realizing I am too nice to people sometimes! I am truly sorry you cannot see the value of the work I actually completed or the reason I cannot drive 104 miles to caulk a single window.

Brian F.
01/2019
5.0
replacement windows
  + -1 more
It went great. They did a great job.
Description of Work: Window repair on 3 windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca R.
12/2018
5.0
glass repair, replacement windows
  + 0 more
It went fabulously. Very clear and prompt communication by text messaging, careful and specific estimate provided, and work completed when promised. Will definitely hire again.
Description of Work: Replacing a big broken windowpane.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Windows & General Home Repair
Thank you customer for the favorable review. In three short sentences you summed up a lot about how I try to treat all of my clients. Your job was only $100. But I know by treating you as if you were a $10,000 client, you might call me again and the next project could be a big one. I strive to please all of my clients no matter the size of the job. Thank you.

Adam R.
12/2018
5.0
replacement windows
  + -1 more
Chuck did a great job meeting me, ordering parts, and completing repairs to every window in our Southend (Charlotte) rental. I would happily hire again and have already referred him to a friend. Sunita
Description of Work: Window clips and springs replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
Thank you customer for the kind review. I pride myself on punctuality and a quick response. You as well were accommodating as far as scheduling goes. I appreciate a customer who understands the need to start a job early.

Brett S.
12/2018
5.0
replacement windows
  + -1 more
Chuck was able to fix all three sashes in short order, and for a fair price. I’m doing so, he discovered another issue with one of the windows that may require replacement, and I’m working with him on those options. I’d absolutely work with him again on any window issues—and I’m glad he is willing to tackle relatively “small” jobs. Most window companies seem more interested in replacing all of your windows than what could be relatively minor repairs.
Description of Work: I had several windows on which the top sash was “dropping,” thereby leaving a gap at the top of the window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Response from Windows & General Home Repair
Thank you customer for pointing out some of my “strong points”. I am good at window repairs. I have amassed a knowledge base I’d put up against most window contractors. As customer said, most window contractors just want to up-sell an owner on all new windows. I like jobs like that as well. But many times repairs are more than adequate. I don’t mind the small jobs. Many times if I please you on the small job, you may actually call me someday for the big job! Thanks again for the detailed review.

Dave T.
12/2018
5.0
replacement windows
  + -1 more
I have used Chuck before and called him to caulk around my windows and fix one window that was't opening and closing properly. There wasn't an urgency from a time standpoint and other projects had to be completed before this work could be done. Chuck kept in touch with me and we decided on a specific day. He arrived on time and completed all work and even fixed the window that wouldn't open properly. I am very satisfied with his work.
Description of Work: Window caulking and window repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Windows & General Home Repair
Thank you customer for noting in your review that you were very patient with me on scheduling. You caught me at a very busy time and yet you were perfectly fine waiting a bit until I could work you in. Many times I am expected to rush right out and do the work because of the owner procrastinating and waiting until things got really bad before calling me. Your wasted time should not create a rush situation for me. My work and good customer service are worth the wait.

dawn S.
12/2018
5.0
replacement windows
  + -1 more
Exactly as Mr Morris described. The window is beautiful and functional and energy efficient. Very happy with my choice and d vision to go with Mr Morris. Will call on him again when it's time to replace my kitchen window.
Description of Work: Replaced a large block window with a sliding window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$785

Response from Windows & General Home Repair
Customer, I know you compared me to other contractors because you told me so. I had a discussion with you prior to coming out and in the exchange, I was pretty much assured that you would choose me in the end. This in large part was due to the nature of the job not to mention the fact that you said you weren’t really happy with some of the other contractors you had spoken with. Even though it was only one window being replaced, I treated you exactly the same as if I were replacing every window in the home. I’m glad you are pleased with the job and I appreciate the positive review.

Bill M.
10/2018
5.0
replacement windows
  + -1 more
Chuck is a pleasure to work with. Very trustworty, professional with attention to detail. He was able to diagnose the cause of my leaking window after others could not. He also was able to have my trim custom made to perfection -- saving me from having to replace all my trim and saving me a lot of money. Will definitely use again.
Description of Work: Repair Leaking Window & Replace Failed Sidelights

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Windows & General Home Repair
Thanks for the review. I'm glad you were pleased with me and my work. Once I found the source of the leaking, the rest was really the easy part. Leaks can be frustrating at times. It's always best when I can find a definitive answer to the question from where the leak comes.

Kim K.
10/2018
5.0
replacement windows
  + -1 more
I found Chuck through his great reviews on Angie's list. After hiring him to work on a rental unit I own, I can tell you that every one of those stellar reviews is deserved. Chuck responded quickly to my email requesting a quote. He showed up on time and gave me a very fair price for the work needed. His time estimate for installation was spot on and on install day he worked quickly and efficiently. His work was beautiful and I'm so happy with my new windows. He also left my place spotless. I'd previously used World of Windows on another property and originally called them to do this job as well. They gave me a very high quote and wouldn't budge on it, even though I was a returning customer. Their projected install date was six weeks out. From quote to install, Chuck had everything done in just over two weeks and his product is as good as World of Windows. I have other rental properties in the Charlotte area and Chuck is now my go-to guy for new windows or window repairs. I can't recommend him more highly.
Description of Work: Replaced & Repaired windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from Windows & General Home Repair
Thank you very much for the positive review. I aim to please all of my customers and apparently I pleased you. I find that coming in after the bigger Window companies most often works to my advantage. I price my work to be competitive. I am not the least expensive contractor you can find. At the same time, I'm not the most expensive either. Other attributes than a good price must also be considered. Good customer service is one of those I concentrate on. Thanks again for the kind review.

Laurie M.
10/2018
5.0
replacement windows
  + -1 more
Chuck did a great job. Very reliable and professional. Highly recommend
Description of Work: Bathroom window replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
Though your job was not a large one, it was still important to me. I take pride in all my work from the smallest of trim jobs to an entire house getting whole windows replaced. I actually prefer the smaller jobs. Many other contractors are just the opposite not wanting to be bothered with the small stuff. I have heard from many of my clients that they found it very difficult locating a contractor for the small jobs. This is where I've found my niche. Thank you for the positive review.

Nikhil P.
09/2018
5.0
replacement windows
  + -1 more
Chuck was very responsive to my request. He helped me measure via Facetime and saved me $ and saved him a trip (a win-win). He contacted me promptly when the glass was ready in about 2 weeks and came over the next morning (a Saturday) and was done within 30 minutes. He not only fixed the glass but he also fixed the root cause as to why the window fell during gusty wind. A typical builder error. He went above and beyond my expectations. For that I would highly recommend Chuck to anyone. Thank you Chuck!
Description of Work: Replaced broken glass in window. Highly recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Response from Windows & General Home Repair
Though I don't advertise of my weekend availability, I do sometimes make exceptions. Especially when customer's windows are broken by storms or wind and they're having to cover their window with something to keep the cold out! I'm glad I was able to help.

Marie J.
09/2018
5.0
replacement windows
  + -1 more
Chuck was very responsive via phone and text. He was here within 48 hours of the initial call, arrived early and immediately assessed and began the repair. Very reasonable pricing and also provided estimates for future replacement of a few windows with broken seals. Straightforward and professional. Would highly recommend and will be using his services again in the future.
Description of Work: Repair window leak and window that was off track

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
Thank you. I'm glad I was able to help with your window needs.

Michelle O.
09/2018
5.0
replacement windows
  + -1 more
Chuck is amazing. He is prompt, courteous, very professional and most importantly does what he says he will do. The pricing he gave me was excellent. Super experience and we will be hiring Chuck again!
Description of Work: Replaced a window that had a broken seal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Response from Windows & General Home Repair
Thank you for recognizing my "doing what I say I will" attribute. I don't like it when I deal with someone who does not follow through on what they said. When it is in my control, I try to stick to everything I have promised. Thanks for thew review.

Cheryl P.
09/2018
5.0
replacement windows
  + -1 more
I had 10 windows repaired. They needed various different kinds of repairs. Chuck is very knowledgeable about windows and I was very happy with all repairs. Some windows had been repaired previously but rotted again. Chuck used materials that would not rot. He will be returning to fix some cracked glass that I was not aware of until we removed the plantation shutters. I feel he saved me thousands of dollars by repairing my windows rather than replacing. Now that they are repaired, they function and look like new windows.
Description of Work: Wood rot around windows, broken sashes, windows replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Windows & General Home Repair
Once again, a customer who had been offered new windows because she was told these couldn't be fixed. Repair is more than adequate many times when other contractors just want to replace. Do what is right for the client, not what pads the contractor's pockets most.

EVAN K.
09/2018
5.0
glass repair, replacement windows
  + 0 more
Chuck did a great job replacing the glass for 9 windows, including 2 that were large windows in a 2 story family room. The replacement glass was provided under warranty so this was installation only.
Description of Work: Replaced the glass panes for 9 windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Windows & General Home Repair
I will install glass you purchased. I don't mind providing labor only. Although I don't always trust other people's measuring acumen, this job went fine because the manufacturer provided the new glass. Thanks for the review.

Marguerite M.
08/2018
5.0
replacement windows
  + -1 more
I was very please with Chuck’s responsiveness, promptness, professionalism and the ability to repair our windows quickly.
Description of Work: Replace pivot shoe on two windows

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Windows & General Home Repair
Customer, Thank you for the good grades. I must say I am a little surprised I was graded a “C” on price. Details of this job: I drove 51 miles one way (102 round trip). I had the parts necessary for the repair (although I didn’t charge for them). The work was completed in one visit. I wrote an invoice of $135 for the work. Customer requested a discount (which I granted) and I reduced the price down to $125. Considering the fuel used, drive time, cost of materials, and discount granted, I didn’t profit very much on this job. I am sorry you don’t see the value in the price you paid for the service I rendered. I am glad you were pleased overall with the work I gave you.

jeffrey G.
08/2018
5.0
replacement windows
  + -1 more
Chuck came out on time. Quickly assessed the issue and best way to fix it. Work was well done, on time and they cleaned up well afterwards. Would hire them again.
Description of Work: We had two windows replaced due to damage from a tree.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
Due to the nature of the issues with these windows, the repair job was super messy. I like to leave things cleaner than I found them. I’m glad you were pleased.

Tim R.
08/2018
5.0
replacement windows
  + -1 more
A company that repaired my gutters pointed out that three windows on my second floor looked rotted. After shopping for three new windows, most installers wanted to replace entire thing. Chuck came out and inspected my windows, took pictures and sent them to me. He noted that only the sash part of the windows was rotted, so that only it needed to be replaced, not the entire frame set. So, he was able to save me about $1,400 on the three windows. He and his assistant showed up on time, removed the three, installed and caulked new double-pane vinyl windows in just a couple of hours.
Description of Work: Replaced three window sashes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$770

Response from Windows & General Home Repair
You make it sound like I know what I’m doing! Once again, repair vs replace. It is not what makes me the most money but it is what takes care of the issue. I’m glad you were pleased with the repairs.

Janet R.
08/2018
5.0
glass repair, replacement windows
  + 0 more
I was very pleased with Chuck’s quick response to my call and how he worked with me in scheduling the repair. His price for the work was very reasonable. I would highly recommend his services!
Description of Work: Replacement of a severely cracked window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
Thank you customer for noting my prompt responsiveness. Also for grading me high on my price. I tell customers I’m not necessarily the lowest quote but I offer great customer service and I show up on time. That seems to go a long way with most people. Thank you.

Patty K.
08/2018
5.0
replacement windows
  + -1 more
Outstanding. This is the second time that Chuck has been to my home for window repair. I have a couple more windows that I'd like to replace and plan to text Chuck again.
Description of Work: Chuck repaired one window that wouldn't stay open, and he replaced three other windows that had water/condensation damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
I like it when my customers come back around and use me again. Thank you customer and we’ll talk soon for the next job!

Kay K.
08/2018
5.0
replacement windows
  + -1 more
He's very efficient and trustworthy. He's real honest. He left my place spotless after completing the work as well. I would hire him again and recommend him to anybody.
Description of Work: He installed three wooden windows to match all the other windows in my home. They were rotten. He also changed out all my bathroom light fixtures as well as one in the garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
When I complete a job, I like to say I leave the area cleaner than when I started. This seems to go far with my clients. Thanks for the positive review.

Mary M.
08/2018
5.0
electrician, handyman service, lighting, replacement windows, doors
  + 3 more
Call Chuck Morris. He's the Best! Forget the Rest!
Description of Work: Bathroom window replaced & 2 bathroom light fixtures. If you want someone you can trust & who will do the job right, who better than a retired fireman & one who's still working hard protecting our homes, and, working on the side to do our home repairs. Already got our next list ready for them. You wont find a more reasonably priced professional! Call Chuck Morris! He's the Best! Forget the Rest!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
Thank you customer. I’ve never quite had it said that way about me and my work. But I do say this, if you’ve done something for 35 years and you’re NOT good at it, then something is wrong!

Mark B.
08/2018
5.0
replacement windows
  + -1 more
I liked his work. He's honorable and was good at what he did. I would hire him again.
Description of Work: Window replacement, wood rot and door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Windows & General Home Repair
I truly appreciate the favorable words. I try to please all of my clients. Thanks for allowing me the opportunity to add you to that list.

Contact information

444 Parkertown Rd, Troutman, NC 28166

http://Windowsandgeneralhomerepair.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Glass and Mirrors,
Doors,
Handyman Services,
Finished Carpentry and Woodworking,
Unfinished Carpentry,
Windows - Safety & Security Film,
Deck Maintenance,
Window Cleaning,
Decks and Porches,
Pressure Washing,
Lighting

FAQ

Windows & General Home Repair is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Windows & General Home Repair accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, Windows & General Home Repair offers free project estimates.
Yes, Windows & General Home Repair offers eco-friendly accreditations.
Yes, Windows & General Home Repair offers a 05% senior discount.
Yes, Windows & General Home Repair offers emergency services.
Yes, Windows & General Home Repair offers warranties.
Windows & General Home Repair offers the following services: We fix your window "panes". Tired of old windows that are fogged or don't open? We repair all types of windows. We replace entire windows. General window repairs, full service window work. All types of rot repair. Glass replacement. "My truck is red but my tools are black and yellow"
Heating/AC, plumbing, room additions.

Contact information

444 Parkertown Rd, Troutman, NC 28166

http://Windowsandgeneralhomerepair.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM