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JP's Plumbing & Heating

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Family owned and operated since 1965. We believe in providing you with an estimate upfront prior to work being done, and will only make recommendations on services you need. We feel that with adequate information you are better equipped to make the right decision for your situation. With a minor trip fee of $79 in our service area, your business or home can have a professional solution saving you much more in the long run. We accept multiple pays such as Cash, Check, Credit/Debit Cards (excluding discover and AmExpress), Paypal, and even offer special financing for "larger jobs". Payment would be expected at the time of service, or if you prefer to pay upfront, we do accept payments over the phone.

Business highlights

59 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Heating, and Air Conditioning repairs, service, maintenance, and replacements. We work on residential, commercial, and industrial structures. We offer service plans to help you maintain your mechanical equipment. We offer emergency service on a case by case basis.

Services we don't offer

Septic Tank Pumping, Propane delivery

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.798 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
9%
3
1%
2
5%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 51-75 of 98 reviews

James P.
03/2017
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Great! Without a hitch.
Description of Work: Water heater replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JP's Plumbing & Heating
[Member Name Removed], we like "without a hitch" job. Thank you for your review.

Gail K.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JP's Plumbing & Heating
[Member Name Removed], Thank you for your review!

Justin F.
11/2016
5.0
water heater repair
  + -1 more
It worked out great.
Description of Work: Water Heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JP's Plumbing & Heating
Happy [Member Name Removed] = Happy JP's

Joe M.
07/2016
2.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Just gave estimate. 50-75% higher than competitor.

Rating CategoryRating out of 5
value
1.0
professionalism
4.0


Response from JP's Plumbing & Heating
We are sorry to hear you weren't please with our estimates. We strive to prove accurate cost estimates for work. Even though you didn't use our services for this need we hope that your issue was resolved. If you need service in the future, we would be glad to help you.

Harvey T.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new heat pump and air handler.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

Response from JP's Plumbing & Heating
We give your review an A. Thank you.

Wanda H.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beverly G.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
It was very good. They were very professional and on time. It was not overly expensive considering what we had done.
Description of Work: They repaired my Air Conditioning. They replaced some of the cooling coils.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David T.
12/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
It turned out great. They do good work. They are very quick and efficient.
Description of Work: I had some shower issues that they helped me with. They also have fixed other plumbing issues and I used to use them for work on my Heating and AC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane W.
12/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
They are fantastic. They are a family owned business and are extremely responsive. Their pricing is incredibly fair and they respond quickly. They did the same work for half of what another company quoted. They also didn’t recommend that I replace a $10,000 Heating and AC unit when I only needed another shot of Freon, which the other company recommended.
Description of Work: We've used them several times for heating and AC and plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise C.
11/2012
5.0
plumbing
  + -1 more
I changed out my kitchen faucet and needed someone to install the new one. I also have a well with a filter and needed a new filter installed. The company called to arrange the appointment and the technician arrived promptly at the scheduled time. He was courteous and professional and completed the job in a timely manner. He kept his work area neat and tidy as well.
Description of Work: Installed a new kitchen sink and faucet as well as a new filtration system for my well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Robin C.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
The first thing that impressed me was how professional communication was handled by this small, family-owned business. I was updated promptly when a change in the scheduling had to be made. Boy, I was really impressed when Tommy told me that I didn't need to replace the garbage disposal---it had just "seized up"! Right there was a savings of at least $200.00! Tommy set up the inspection date/time for the gas line upgrades; they passed without a question. So when it came time to turn off the AC and turn up the heat, I called J.P.'s to check my heating system. Bill, who in 30 years has not met a boiler he couldn't tame, inspected the system and replaced the very old boiler pump. Start to finish---from the knowledgeable office manager, Angela, to the expert work done by Bill, Tommy, and Zack---working with J.P.'s Plumbing and Heating was a very positive experience. Now, like so many others in Statesville, I too can recommend this company with great confidence.
Description of Work: 1. Upgrade gas lines so that a gas range and clothes dryer could be installed 2. Correctly vent the gas dryer 3. Inspect and repair boiler pump for the heating system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Connie W.
10/2012
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
I contacted them. They came out corrected the problem. Great guys to work with. I will send them future referrals.
Description of Work: I was concerned that I might have a water leak under my home and contacted the water company and they thought I was just using more water because I had just had my home pressure washed. Luckily Rid-A-Bug came out to do my annual inspection and thought I may have a problem because he noticed water under my house near my Air Conditioner. I called JP's plumbing and they came right out. Turns out it was my Hot Water Heater that was the problem and was leaking hot water. They corrected the problem(same day) and came back in about a week to make sure everything was drying up under my home. They suggested I contact another company to check it out and make sure my home is going to be safe from mold. They fixed the problem and answered all the questions that I had. I even signed up for them to start servicing my heating and air. I appreciate the work that David and Zack did for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$239

Response from JP's Plumbing & Heating
Member, Thanks for calling us.

Pat M.
06/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
The service men area always very efficient. We have always been very pleased with the multiple plumbing and heating jobs they have done for us. The key thing about this company is that we really like the people they send over. Couldn't be happier with them.
Description of Work: Helped me with major and minor plumbing needs for years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gillian B.
06/2012
5.0
plumbing
  + -1 more
I was very impressed with them. The work was very good. The person that came out was great to work with and he made sure not to do any unneeded work.
Description of Work: They installed a new faucet in a kitchen and cut off valves. He connected a new toilet in the powder room on a previous visit as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth C.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
It turned out okay. They have been in business a long time. The price was a little misleading as they charge an initial service fee and they give the impression that that is prorated but it is not. The work that they do after the service fee is prorated however.
Description of Work: They worked on a heat pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JP's Plumbing & Heating
We don not want to mislead anyone. We charge a trip fee to come to the house and then price the repair after we decide a course of action. If the repair fee is accepted by the customer, it is in addition to the trip fee. Our intent is to let the customer know the price of each before action is taken. Sorry for the confusion. We will try to explain this better in the future. thanks Jacob Service Manager

Carole H.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are great. They will call you right back to make an appointment.
Description of Work: They came out and put freon in 2 air conditioners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

melony C.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
It turned out very good. I would recommend them in the future.
Description of Work: They put in a heating and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul K.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
It went well. They got our boiler going again. They did what they needed to do. They arrived in a timely manner.
Description of Work: They came and gave an estimate for our heating and air conditioning. They came out and service our boiler.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joyce T.
06/2012
4.0
heating & air conditioning/hvac
  + -1 more
They came out for about an hour and they were able to fix the issue.
Description of Work: They worked on the heater.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

michael white W.
06/2012
5.0
water heater repair
  + -1 more
It was great. I had no problems at all.
Description of Work: They did a service call on a water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ann V.
06/2012
5.0
plumbing
  + -1 more
They did a wonderful job. We have used them several times. We had an emergency line break and they came right out to fix the problem. I would recommend them.
Description of Work: This was for a plumbing leak.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gloria D H.
06/2012
1.0
plumbing
  + -1 more
The guy that came was very good. He was embarrassed that he had to use the system. The price was out of my league.
Description of Work: I used J&S Plumbing and Heating for plumbing services.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from JP's Plumbing & Heating
I have tried to reach out to Member. Our records show that we only charged our trip fee of $69.00 to unstop the toilet. This is the lowest fee we have. I will be happy to work with any customer to address any issues that would lead them to consider a rating lower than A+. Jacob Deal, Plumbing Manager

Marilyn S.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
The work was good. They came and did the work. I called them and they were right there. I will use them again in the future.
Description of Work: I used J.P.'s Plumbing & Heating to check my air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Aaron K.
10/2010
2.0
heating & air conditioning/hvac
  + -1 more
I tried to get them to go look at an HVAC system that needs repair and after several phones calls and them telling me they would do the job, they never did show up. They wasted crucial time for me and left me without time to properly inspect the system before I had needed to purchase the home, which left me at a higher risk.
Description of Work: It was supposed to be an HVAC evaluation.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Response from JP's Plumbing & Heating
We have not always pleased everyone and have at times been overwhelmed with service requests. Our goal is to satisfy all of our customers. We will continuously work at this goal. Thank you for your input. Jacob Service Manager

LINDA H.
10/2005
5.0
plumbing
  + -1 more
THEY WERE EXCELLENT, AND VERY PROMPT. I LEFT THEM ALONE IN THE HOME AND LOCKED UP AFTER THEY LEFT. THEY ARE A VERY PROFESSIONAL COMPANY.
Description of Work: INSTALLED A/C AND HEAT PUMP.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Contact information

235 N Center St, Statesville, NC 28677

http://www.calljps.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Handyman Services,
Electrical,
Drain Cleaning,
Drain Pipe Installation,
Sewer Cleaning,
Wells and Pumps,
Water Coolers,
Basement Waterproofing,
Water Filtration and Softening

FAQ

JP's Plumbing & Heating is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

JP's Plumbing & Heating accepts the following forms of payment: Check,Financing Available,MasterCard,PayPal,Visa
No, JP's Plumbing & Heating does not offer free project estimates.
No, JP's Plumbing & Heating does not offer eco-friendly accreditations.
No, JP's Plumbing & Heating does not offer a senior discount.
Yes, JP's Plumbing & Heating offers emergency services.
Yes, JP's Plumbing & Heating offers warranties.
JP's Plumbing & Heating offers the following services: Plumbing, Heating, and Air Conditioning repairs, service, maintenance, and replacements. We work on residential, commercial, and industrial structures. We offer service plans to help you maintain your mechanical equipment. We offer emergency service on a case by case basis.
Septic Tank Pumping, Propane delivery

Contact information

235 N Center St, Statesville, NC 28677

http://www.calljps.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM