CARMICHAEL FENCE Co Inc.

unknown

Not a good experience.

Please see above

I wanted a custom fence built to separate my small side yard from my neighbor's drive way and to run on into my back yard. It was to provide privacy for myself and to provide a nice garden area on that side of my house. I also needed a better view from my windows on that side. At the same time, I did not want to build a fence that would appear offensive to my neighbors. I had had an architectural drawing done that wasn't exactly the right dimensions and I had a picture that was almost the fence I wanted except for the posts and the framing, but I had another picture of what I wanted for the posts and the framing. Armed with these items, I called Carmichael Fence after reading their reviews on Angie's list. I left a message and Holly called back and set up an appointment for me. Wally came out, on time, and looked at my drawing and pictures and told me he could give me the fence that I wanted. I believed him and hired him to build my fence. He and Alan gave me a fence that was even better than what I had imagined. It is a beautiful fence. The fence even looks the same on my neighbor's side as it does on my side because of the way they built the fence. The quality and craftsmanship is excellent. They took great care in making sure everything was right. I told Wally and Alan if there was a prettiest fence contest, mine would win. They did an incredible job of translating a drawing and a couple of pictures into a perfect fence. If I had another fence to build, I would definitely use Carmichael Fence.

Carmichael was the first of 3 companies to answer my inquiry phone call. The estimator was on time. He walked the fence line with me and checked for loose posts, in addition to the ones that were obviously leaning/falling over. He gave me a verbal estimate and said Holly (she seems to be the office manager/scheduler) would send me a confirmation estimate via email. It took a copule of days, but the estimate was received and it was $350 for all the work, exactly what the estimator had told me. I got a call from Holly that they could get to me the next day, otherwise it would not be until the week of 3/21. I called back to say I was waiting on another company's estimate, so I wouldn't be able to take the following day's slot on their schedule. A day or two later, I called back to let them know we'd selected them to do the work. Holly told me she'd have a better feel for the schedule on Monday, and would call me back then. I didn't hear from her, so I sent her an email Wednesday. She replied that she'd been out sick, but had us on the schedule for the week of 3/21. At some point, she called again and said they had an opening on the 11th. We left each other voicemail messages back and forth that day - I confirmed that the 11th would work, but I wouldn't be home in the morning. She said the workers would be there at 11, and if I couldn't be there then, to mark the posts I wanted replaced and cemented. I found that request odd, since the workers should be able to find the leaning/loose posts on their own. I did not mark the posts, but I left a note on the gate indicating that I would be home as soon as possible, and to please be careful of the area of freshly-seeded grass. I rushed home at 11:40 but no one was there. At 12:15, I called and left a message. About 10-15 minutes later, Holly called back and said that the workers had been called to an emergency, but they were on their way and would be there in 35-45 minutes. A fencing emergency?? The guys showed up and apologized, saying there apparently had been some miscommunication and they'd gotten a call telling them to hustle over to my address. They were nice, they were careful of the grass and other plants, and the work looked good. When finished, they said I could pay them then or, if I needed to, they could have Holly send me an invoice. I just wrote them a check and asked to have a receipt sent to me. They said Holly would take care of it. Again, I didn't hear from Holly, so I sent her an email. She responded and asked if I wanted it mailed or emailed. I wrote back and said email was fine. Finally got the receipt (scanned, crooked) yesterday. Their price was the best, but clearly professionalism is lacking. If I hired them again I would have low expectations for responsiveness.

The appointment was scheduled with no issues. Wally came out, I showed him pictures of what i wanted and we discussed the design, materials etc. I received a few quotes from other firms but chose Carmichael because Wally immediately understood my concept and his years of experience really showed. The job was scheduled for two weeks out. The team arrived as scheduled. I met Allen, the crew lead, at my home day one of the installation to review the design and answer questions. Two days later I had a beautiful new fence. I requested a few adjustments to the design of the gate and Carmichael came out again and made the changes with no problems. I was impressed with everyone on the team - Holly, Wally and Allen. The fence looks amazing and is very sturdy. This was the sort of experience I wish I had with all contractors. In fact, I wish they did more than fences because I would surely use them again!

Customer service was great. The cost was reasonable. Fence installation was quick and high quality.

This was a very impressive team from start to finish. Although their quote was slightly higher than another company we were considering, Wally's knowledge, flexibility and demeanor gave us a very strong feeling we should select them for the job. We purchased a house with a pool last fall that had a very nice existing aluminum fence...ranging from 10' - 30' inside the property line! We wanted privacy in the back of the house but did not want wood fencing around the entire house, so requested that a custom privacy fence be built on the sloping back property line and then the existing fencing be dug out and moved to the side property lines. After our initial quote we had to wait for permission from our homeowners' association and had to delay our start date; we also changed our minds twice on what kind of fence we wanted and needed a requote for the 6x6 posts. Through all of our changes and delays they were nothing but friendly, helpful and flexible. During the three day construction the foreman, Allan, came in with his team like a whirlwind and stayed until 10 pm the second day to finish the frontside because he knew we were having company for mother's day and wanted it to look nice! Allan also helped us make decisions on how to best lay out the fence to make it look best when the lot sloped as well as having to jog around utility boxes on the property line. Additionally our neighbors had dogs that were partially contained by our one side fence and they worked around their needs to move that section of fence and not inconvenience the neighbors. We couldn't be more pleased with the outcome as well as the process - you get what you pay for and this company was worth every penny!

Everyone I dealt with from Carmichael Fence was professional, helpful, willing to take the time to explain things and did what they said they would. I had a six foot wood fence put in with two gates, decorative topped fence posts and a scalloped top. It is gorgeous. They came out to do an estimate. I had to prepare a plan for my HOA and they helped me do it. They even took photos for me of what the finished fence would look like so I could submit them with my plan. My HOA was slow to respond and they were understanding about that. The installation was done over two and a half days. They installed the fence posts the first day. They let the concrete set (it was winter) for a few days and them came then back to install the pickets. They installed the pickets, built two gates and cut the scalloped top in a day and a half. I was honestly surprised by how conscientiousness they were in taking care of my yard while they worked. They cleaned up every day, they were friendly and I am thrilled with my fence. It's so nice, I even caught a neighbor in my back yard checking it out! Every time I have friends over, they comment on how nice the fence is. What more can you ask for? I'm very pleased to have found them.

The entire team is fabulous! Holly is always punctual and friendly in responding to questions. The estimate was true to the final cost and the fence turned out exactly as I asked. In addition, they were open to considering the use of a specific environmentally friendly recycled wood fence product I was interested in using (turned out to be too expensive so I decided against it). While I ended up not using it, I was really impressed that they were open to the idea and helped me look into the product. This is a testament to the fact that they really go the extra mile!

Left messsage and never got a response

Excellent! Response of company in coming to give the estimate and arranging time to install was the best. They worked with me to make installation convenient for me. When they could not make the appointed time, they called and promptly set up a second time which was the next day. Quality of work is excellent and I am most pleased with the results.

Holly was fantastic. She worked the order, completed requests, returned phone calls and emails, and processed my payment. Wally was punctual, professional, and exteremely helpful. If you want a quality fence from experienced and knowledgeable professionals, Charmichael Fence is the one!

The phone number on Angie's List is/was wrong, so I googled and found their new phone number. They responded within a couple of days of leaving a voice mail, and made an appointment to do the estimate. Holly was great when she came out and gave us our options. Once the quote was done, we had more questions due to some landscaping we were doing, and wally came out to due further consultation. Once that was finalized, Wally fit me in the schedule, and finished the job in a day and half. I'm VERY happy with the quality of work and service I received from them. Also, Wally Carmichael did the fence at my parents' house 25+yrs ago, and it's still standing strong, and is in good condition. I highly recommend Carmichael Fence!

unknown

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THEY WERE VERY GOOD, WERE ON TIME, WERE IN and OUT, DID THE JOB, AND WE PAID THE SAME PRICE AS THE ESTIMATE - NO ADDITIONAL CHARGES. WOULD RECOMMEND.

DIDN’T RETURN MEMBER'S CALL