Yellow Dot Heating & Air Conditioning

When I called to make the appointment they were very friendly and helpful. I was planned to be the second call of the technicians day and estimated time of arrival was 9am...I think he arrived around 9:45am, however, I did receive a call approximately 30 minutes in advance of him arriving. I was a little concerned because I was taking time off work and had an 11:30am meeting. Chris, the technician, arrived and got right to work. Chris was very friendly and explained everything in plain english. I told him I had a meeting at 11:30 and he made sure it got finished in time for me to leave for work. I had a good experience with Yellow Dot and Chris.

It was good. He tested everything, there were two defunct parts from the manufacturer for the unit but they were quick to replace them. They were very nice. They wanted money right away but I said that I would pay them after it worked, and of course it did not at the beginning, but they came back very fast and were here an entire afternoon fixing it. They were well trained, and did it for two thousand dollars lower than other estimates. I would highly recommend them.

I saw that Yellow Dot Heating & Air Conditioning had a Big Deal this week -- $99 for an AC unit inspection, cleaning, tune-up, and refill of refrigerant. I leapt on it right away. And -- zoom! -- just a few hours later later, Alex at Yellow Dot had scheduled someone to come out the very next day. I didn't have to spend all day waiting around, as Alex gave me a call to let me know 45 minutes ahead of time that Chris was on his way. Chris arrived promptly and had everything ready to go right off the bat. As I'd paid only $99 for the service, I was expecting a rather cursory inspection and cleaning. But Chris was serious about doing a great job and spent a good two hours inspecting the AC unit and duct work, cleaning out the ducts and the unit itself, checking pressure, and making sure that indoor temperatures matched the thermostat reading inside the house. I made sure that he had Gatorade and orange juice to drink while he labored in the heat (nearly 100 degrees!), never flagging or taking a break. I can't imagine many companies offering such attentive and thorough work for only $99 -- it was far more service than I had expected.Chris was super-professional and did a thorough job. He also offered me tips on maintaining AC/heat efficiency (and chided me about not changing filters regularly!). You can betcha I'll recommend Yellow Dot to friends and acquaintances, and I've already added their number to my speed-dial to call whenever I need heating & AC service of any type.

They had to come out three times to find out what the issue was. I didn’t like that. They fixed what they had to do. It’s okay now. I would use them in the future.

I believe we got them off of Angie's List. This is the first time we have used them. They try to do their very best. They were punctual, kind, and respectful.

I was pleased with the technicians work and He was on time. Repair was covered under extended service agreement.

Our new home we are purchasing had HVAC installed by Yellow Dot, and our builder was very happy with both their skill and their pricing. When our HVAC in our current home went out, we checked Angies List, saw the great feedback, and contacted them. We met with Jimmy and he was very responsive, highly knowledgable, and very fair on their pricing. We got a second quote but went with Yellow Dot and are happy we did! The install crew did a great job and it went quickly and smoothly. Over all we are very happy with the entire process. Would I use them again? Absolutely!

HVAC unit wasn't cooling on a 98 degree day (system is 11 years old). Called several Angie's Listed HVAC companies and Yellow Dot was very responsive. Called them at 8:30a and their tech was at my house at 3:30p the same day (other companies indicated they could get to me next week - which I totally understood due to the heat wave). The tech was very professional answered all of my questions and presented me a plan to fix the system. As he started to do the fix, he discovered something that changed his opinion of whether we should proceed with the fix and he took the time to show me what he found -- which helped me make the decision. The bad news is that it looks like I am going to have to replace my entire system. The good news for Yellow Dot is that they have a better than average chance to earn my business (about $7000) because of the way I was treated by the technician. Here is hoping the installation department is as good as the service department was.

Had an issue with my Heat Pumps. Thought it was going to cost me an arm and a leg. Very worried about who i wass going to call. Yellow Dot came out and fixed the problem for $90.00, which is their standard service rate. I forgot to use my 10% off from Angies List. Technician was very honest. Did not try to push any other products on me, even when I asked about them (Preventative Maintenance Plan). Will go back in the future.

It went well with them. They did their job and did it well. They had competitive prices, good service, and they knew what they were doing. They also have multiple locations.

They provided me with a quote before the project. The sales guy was very nice, very knowledgeable, and very personable. Their price was lower than other quotes I had received. They were very good and very quick. Their price was very competitive. They pretty much walked me through everything they were going to do. They did everything that they had promised.

They were excelltent and were always on time and report.

A horrible experience overall. Service person came late despite a five hour service window appointment. The service person was not knowledgable on the venting and A/C dripping problem which was communicated when service was scheduled. Made a two minute look at AC system while talking on cell phone and five minute look at venting and said there was nothing that he could do. Requested to be paid $90 and would not take a $10 off coupon from the internet.

Our upstairs airconditioner was not working properly, and we had other workmen working in our house so I wanted to make sure it was cool. I called other HVAC service companies but none could come out the same day, so I called Yellow Dot. They got me on the schedule for the same day. The repairman was very courteous and knowledgeable. He determined that we needed freon and he charged the system (which is an old system that we are trying to nurse along). The repairman was very friendly and easy to talk to.

Of the three providers we got estimates from Yellow Dot was the only one that took the time to find out if the parts were under warranty. (They were) This took some research because I was a new owner of the house and had no records of the original istallation. The other two contractors priced full replacement systems starting at $7000. The Yellow Dot estimator easilty saved me $5k

We got four companies to give us estimates. One (Sears) was wa-a-ay out of line. The other three were in the same ballpark, but Yellow Dot's units were newer models for the same price and included a humidifier that no one else offered. All four companies discussed the federal rebate for energy efficiency but only Yellow Dot instructed us to quickly apply for a state rebate before it ran out, which we did. The ultimate cost vis-a-vis the estimate was to the penny, the installation went off on schedule and without a hitch, every member of the company we dealt with was professional, polite, and treated our home with respect. They also did not ask for any payment whatsoever until after the unit was completely installed, working properly and had passed inspection. Would recommend them to anyone without reservation.

Did not have service done - person who arrived had extremely bad body odor that lingered even after he left. I had asked for Tom who had helped me in the past but was told no and given this other person. So even though the service was excellent in the past I was very disappointed in my last experience and do not know if I would call them again because I could not get the person I wanted and the person who came was not very professional.

They've been extremely helpful in getting back to me. Their price was great and we're planning on using them.

Excellent service from the first phone call to the second the crew walked off the job. Punctual, not at all rushed. Took the most time inspecting everything to make sure we got just what we needed. Provided several options and went over all tax benefits etc. Scheduled the appointment for a week later and at 8am the crew arrived and got to work. Done at 2:30. Neat and clean work, cleaned the entire work area when done. Will not hesitate to use again. UPDATE: Had the town utilities come out to inspect. They found a few issues. One quick call to Yellow Dot and they scheduled someone to fix the problems and rescheduled the inspection.

I was really pleased with them. The guy who came out showed up on time. He called ahead of time to let me know that we were still on for our appointment. He went through his process and then did the calculation like they should be doing.

Yellow Dot provided me invaluable information which helped solve a 10-day dead furnace ordeal with my previous HVAC company. I phoned Yellow Dot to cross-check my previous HVAC company's assertion on ordeal day #7 that repair parts for my furnace were unavailable. Keith in parts returned my late-afternoon phone message after closing, taking up my request with zeal. He had already checked with his supplier prior to returning my message and provided useful information. The next morning, he called me *again* with more details. While waiting to find out whether the most elusive part in the history of HVAC could be located, and knowing that I was up against a deadline to restore heat already out a week, he sent Norm from sales out to quote me a new system in the meantime. Norm arrived the same day and provided me a great quote. My previous company offered to replace my furnace "at cost" due to my ordeal with them, and Norm matched their price! Later that day, Keith called me yet again with a new status on the highly elusive furnace repair part. In the end I allowed the previous company to finish what they started once the elusive part was located on day #10. But, it would not have happened had I not been armed with information from Yellow Dot. It's highly unusual to find responsiveness like Keith's and Norm's among HVAC vendors actually trying to solve an issue. These guys impressed me greatly, and next time they're getting my business, not the other guys.

Yellow Dot was on time,on budget and delivered what I expected.

It was a very good experience. They came and installed it and had another person come to make sure it was installed correctly because it isn't something they do a lot of. This same gentleman actually went outside to show me where the excess moisture would come out and he told me to make sure the water was coming out of there in the summer. It is for one room, not for a big space. They were really good, I would use them again.

We got bids from 6 different companies. Yellow Dot was one of two companies with the lowest price for the efficiencies we wanted. Unlike some other companies, we did not have to negotiate with them to get the price to their bottom line. They were also one of the highest rated companies when you combined both Angie's List ratings and BBB ratings. Tom Bullock, our sales rep, inspired confidence from the beginning as he discussed how to better control the distribution of heating and cooling in addition to updating the systems. He described in detail what would be done and the execution fit exactly what he told us. During the bid process, Tom was always responsive when we asked a question. During the installation he followed up each day to ensure everything was meeting or exceeding our expectation. One of our key criteria for choosing the units to install was qualifying for the government $1500 rebate. Yellow Dot followed the installation with a letter certifying that our combination of units qualify. The redistribution of airflow has helped dramatically and our electrical consumption this summer has been less than 50% of what it was last year.

Yellow Dot came out and they didn't charge me near as much as the other company. They saved me over $700 dollars. He is explained what he did what happened and how he fixed it. He made the repairs that day. They were on time.