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The Maids of Raleigh

House Cleaning, Window Cleaning, Carpet Cleaning

About us

The Maids of Raleigh offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services, Carpet Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.232 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
66%
4
13%
3
6%
2
9%
1
6%


Rating CategoryRating out of 5
quality
4.3
value
4.0
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 26-32 of 32 reviews

Gerald B.
09/2012
5.0
house cleaning
  + -1 more
unknown
Description of Work: They came for housecleaning. They did fine and the service was good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Maids of Raleigh
Thanks for the nice review. We're glad we were able to help on short notice. Would sure like to work with you on a regular schedule...weekly, bi-weekly or monthly. I think you would be very pleased.

Dennis M.
09/2012
5.0
house cleaning
  + -1 more
unknown
Description of Work: They did a thorough cleaning of the house. It turned out good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Maids of Raleigh
Thanks for the nice review. Was glad that we were able to make you're moving experience a little less hectic. Tom Ryan, Owner

Victoria T.
01/2012
5.0
house cleaning
  + -1 more
unknown
Description of Work: When I was sick, I had to have somebody clean the home once, and it was a fine experience.
Rating CategoryRating out of 5
Yes, I recommend this pro

JOANNA P.
11/2011
5.0
house cleaning
  + -1 more
They do a really through job I do like them alot. They did break an ashtray but it's was kind of like they were just a little not watching. So other than that it's been a good experience. They are a little expensive but they do a good job.
Description of Work: I used Maids for Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Tamara B.
09/2011
5.0
house cleaning
  + -1 more
Karen and her team are always on time and always very cheerful. They immediately come in - each person in the team is assigned a different area of the house/task. They do this every three weeks and have for over 10 years. They don't hesitate to ask questions if necessary and Karen (team leader) will often go above and beyond - things like vacuuming the screened room for cobwebs or vacuuming the large area rug in the garage in front of the steps heading to the house. I always know that the job will be done right.
Description of Work: Every three weeks, the Blue #3 team cleans my entire house. Dusting, vacuuming, cleaning floors (kitchen, bathrooms, first floor hardwoods), cleaning the kitchen (counter tops, appliance fronts, sinks, stove top), and cleaning the 3.5 bathrooms (floors, sink, counter top, shower/tub. They also take out the garbage, replace the garbage compactor bag, and empty all small garbage cans throughout the house. They have made the beds and folded clean clothes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Caroline E.
08/2011
5.0
house cleaning
  + -1 more
It is a franchise. I spent $180 the last time they came out. They are very kind to young children. They are very friendly and very thorough. They do high-quality work. Their prices are great for the work that they do. I will continue using them in the future.
Description of Work: I use Maids for housecleaning. The last time they came out was two months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from The Maids of Raleigh
Its always nice to come to work, sort through the mountains of e-mails, and receive a notice from Angies list that a review is waiting...and a very good review makes it all seem worthwhile. Thanks to the member for her kind words. Our team leader, Annie Wayland, and her crew were very appreciative.

Nancy S.
06/2011
1.0
house cleaning
  + -1 more
They came into my home and broke valuable antiques even after being told not to touch them. It's less the money involved than it is the hurtful destruction of a loving gift from my mother.
Description of Work: I have used this cleaning service for 9 months. I have had issues with spotty cleaning under edges of kitchen cabinets, leaving pictures askew on the walls, rarely replacing items after dusting, leaving dirty cloths and cleaning supplies, etc. However the worst was several months ago they tried to dust some shelves holding some antique dishes and knocked them off smashing many of them. As a concession they gave me one free cleaning, not much when you consider that the items were a complete antique tea set given me by my mother 60 years ago. I told them to never touch them again, that I would take care of dusting that area. Today I went home after their cleaning and found that they had done it again: more of the antiques were broken! They have effectively ruined a very precious memory that I have from my quite elderly mother. I will be terminating their services. One incident can be forgiven, but not a second when they have been told not to touch something valuable.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$95

Response from The Maids of Raleigh
We were quite upset to hear that one of our employees broke antique dishes while dusting. This is inexcusable because the member did in fact advise us not to touch this area. The job notes were documented accordingly and a prior employee further advised the "guility" employee to not touch these items. The employee's only excuse was that the items were dusty and she was sure she wouldn't have a problem. This is very disappointing, not only because of her loss, but also because our employee totally disregarded documented work instructions. Accidents will happen, however, this incident should not have happened. The involved employee has been terminated... not because of an accident... but because instructions were disregarded, causing the accident. Our accreditation, since Nov 2003, with the Better Business Bureau, is but one substantiation of our past and ongoing attention to quality and customer service. We have advised the member that we have experience with a very capable reconstruction type individual that does excellent work. We realize that she has made it clear that "money is not the issue", however, we are also very prepared to "deeply" discount future cleans for at least a six month period of time. Our regular field manager is also more than ready to oversee future clean quality. Hopefully, the fact that she is quite upset, impacted the various additional ratings referred to in her report. As an example, we are absolutely sure that the price of this regular job has been very adequately priced. We are more than willing to discuss this matter further; however, she is currently not returning our phone calls. We would certainly like to do what we can to minimize and/or eliminate the damage caused. Thomas Ryan Owner, President The Maids of Raleigh
    • 1
    • 2(current)

Contact information

5121 Hollyridge Dr., Raleigh, NC 27612

http://www.themaidsofraleigh.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Carpet Cleaning

FAQ

The Maids of Raleigh is currently rated 4.2 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

The Maids of Raleigh accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Maids of Raleigh offers free project estimates.
Yes, The Maids of Raleigh offers eco-friendly accreditations.
No, The Maids of Raleigh does not offer a senior discount.
Yes, The Maids of Raleigh offers emergency services.
Yes, The Maids of Raleigh offers warranties.
The Maids of Raleigh offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services, Carpet Cleaning

Contact information

5121 Hollyridge Dr., Raleigh, NC 27612

http://www.themaidsofraleigh.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM