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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

No extra charge for nights, weekends & holidays. Award winning. Additional phones - (919) 929-2716, (919) 546-9050, (919) 968-8204, (919) 786-0300, (919) 781-6796, (919) 934-6751, (919) 682-1457, (919) 954-9646, (919) 787-6786, (919) 363-1613, (919) 366-3045, (919) 828-3618 & (919) 546-8689, (919) 934-6751. Award winning. Additional DBA - Roto-Rooter Services Co.

Business highlights

89 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.51,411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
13%
3
6%
2
4%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 326-350 of 1411 reviews

Stephen L.
03/2015
3.0
plumbing
  + -1 more
Was not familiar with Grohe so I had to look up how to remove. After reinstall, he handed me bill and thank god I had the deal. I work in Plbg goods and that was excessive pricing
Description of Work: Removed kitchen faucet and installed new one

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$400

Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Elaine P.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
They did a great job and they were able to fix the problem it has been working great ever since. Adophlo the technician did a great job.
Description of Work: Snaked the drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Jonathan J.
03/2015
5.0
plumbing
  + -1 more
The plumber (Andrew) was polite, professional, knowledgable and very efficient.
Description of Work: Repaired a toilet that wouldn't stop running and replaced the valve to shut off water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Mavis R.
03/2015
5.0
plumbing
  + -1 more
Gary Rose was my technician and he was very professional and fixed my sink. The company gave me a courtesy call to notify me that my technician would arrive shortly. When Gary arrived, I explained the problem with my sink and he gave me an estimate on how much it would cost for the service. I'm very pleased with the job he did ,and I would recommend the service and use Roto Rooter again.
Description of Work: Repaired leaking faucets and slow draining sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Mikala D.
03/2015
4.0
plumbing, drain cleaning
  + 0 more
I used the promotion which allowed $250 worth of services for $79.00. It ended up being a little pricey since I had to end up paying extra. For the work that was done $250.00 in labor should have covered it, but it did not. All in all the actual work was fine. I felt like the price was a little expensive. I ended up paying $79.00 dollars plus an additional fee which was about $75.00.
Description of Work: The provider fixed a severely stopped up toilet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jason G.
03/2015
4.0
plumbing, drain cleaning
  + 0 more
It was fine. The technician was professional and the drain was cleared. The price seemed very high for a quick service. I would probably not use them again in the future just based on the price.
Description of Work: Unclogged a shower drain.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$350

Perri L.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
We had a late-night plumbing emergency - a scary experience for new homeowners like us, as it would be for anyone. Our upstairs toilet was clogged and began to overflow. This event was quickly followed by a heavy stream of water coming from the downstairs ceiling fan below that bathroom. We had no idea what was going on and how serious the situation was. Sergey promptly arrived, addressed the issue, stopped the water flow (which had luckily died down significantly before his arrival), and diagnosed the problem. He was incredibly professional, courteous of our home and pets, and kind. He explained the situation to us and left us with no lingering questions or concerns. Furthermore, he even suggested that we join Angie's List so that we can benefit from the great "$79 for $250" deal that Roto-Rooter was offering - we would have never known and it cut our cost nearly in half! We are so grateful for Sergey's good work and helpful manner. We confidently, highly recommend Roto-Rooter!
Description of Work: Assess a ceiling leak and the clogged/overflowing toilet of which it came from.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Nancy H.
03/2015
5.0
plumbing
  + -1 more
Excellent service. Plumber recommended I replace the faucet, recommended a brand, and waited for me to go to the store.
Description of Work: Replaced a kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ethan M.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
The tech was very professional, handling the problem in a timely manner. The only negative was the operator said the tech would be here by 3:30pm, but he didn't arrive until 3:45pm. Not a major deal, but it's the only negative. The price seemed high ($294, including the $40 off coupon from their site) for what seemed like an hour of work, however that may just be the cost of emergency plumbing services. It was my first experience ever in such a situation so it's possible my price expectation is unreasonable. Regardless, I was happy with the service provided and again, the technician (Eddie) was super professional and a pleasure to do business with. He's a star player on their team.
Description of Work: Resolved 3 backed up toilets in our building by snaking out the main line.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$294

Herbert Y.
03/2015
5.0
plumbing, sewer cleaning
  + 0 more
A great deal and great experience. The deal: I purchased the plumbing deal through Angie's List that offers $250 worth of plumbing for $79., leaving a balance of $80 for a $350 job. (My numbers might be a little off since I'm doing this from memory on a job that occurred several months ago. But if you know you're going to spend at least $250, purchase this deal. No catches; no secrets; no other obligations; just a good deal. The experience: Fantastic job and personal touch. After clearing the clogged drain the technician ran a video camera attached to a cable down the sewer line. The camera fed back to a small video screen, and I watched as the camera traveled down my sewer line showing me that it was absolutely clean. It was like I was walking down the inside of my sewer line inspecting every turn and joint. The technician seemed genuinely interested that I see a clean drain.
Description of Work: Unstopped main sewer line to the street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

kathlene B.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
efficient, professional and reasonable first time in a long time that I dealt with a qualified repairman. carlos went above and beyond
Description of Work: clear bathroom sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Trilby M.
03/2015
5.0
plumbing
  + -1 more
Came out the same day I called. didn't charge me anything to do an inspection. They were prompt and professional.
Description of Work: came out to inspect

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John K.
03/2015
5.0
sewer cleaning, plumbing
  + 0 more
Surgey was the greatest technician you could ask for! He was so intelligent and educated on exactly what the problem was! He was very nice and fixed the problem in under an hour! I will be using Roto Rooter in the future just because of this one experience with a great employee of theirs. His tech number is 7775.
Description of Work: We had a downstairs toilet that wouldn't flush and our kitchen sink kept backing up. So we decided we needed a plumber and called Roto Rooter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$163

Leonard P.
03/2015
5.0
plumbing
  + -1 more
The technician, Eddie, was personable, professional, knowledgeable, arrived quickly after I made the call for the service and completed the service promptly. He even told me how to reduce the cost of the service and how to prevent a recurrence of the problem in the future. With people like Eddie Roto Rooter can't lose.
Description of Work: Cleared clogged drain from toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

John A.
03/2015
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Service Provider was prompt and knowledgeable, was able to get to the bottom of the issue quickly. Great job!
Description of Work: Removed clog in main sewer line

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

timothy K.
03/2015
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
After already spending $850 with another company who couldn't clear the clog, and they quoted an additional $7,000 to get the clog fixed I had to call out Roto-Rooter to give a second opinion. The tech came out on a Sunday and not only cleared the clog, but also ran a camera all the way through my line to the main city line to confirm there was no roots or damage in the line. The tech also mapped out my entire system of pipes in the backyard!
Description of Work: Roto-Rooter came out to clear a clog in our main sewer line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

marla W.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
excellent, polite, timely, worked very hard to resolve issues
Description of Work: unclog drains and check flow

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Dalia W.
03/2015
4.0
plumbing
  + -1 more
After a couple times of coming in and out, it finally did get finished but it was a bigger ordeal than we had expected.
Description of Work: I bought a big deal for $79 for $250 Worth of Plumbing Labor. We had put in new granite counter tops and needed new piping for our kitchen sink.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$79

KENNETH A.
03/2015
5.0
plumbing
  + -1 more
The technician, ?Hlei?, was timely, competent, and courteous. He gave me an evaluation of the problem, an approximate time of the repair an estimate of the cost. Other than having the need for this unexpected repair, I was quite satisfied with the experience.
Description of Work: Unstop tolit Inspect and service vanity sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Frances D.
03/2015
5.0
plumbing
  + -1 more
.The person I spoke with on the phone when I called Roto-Rooter was very pleasant and scheduled someone to come within hours. She called again to say the technician was delayed, but this was only a matter of a half hour. The technician called shortly before arriving. Wayne was very pleasant. He went in search of a needed part--didn't charge for the trip--returned quickly and installed the pipe. Roto-Rooter has no service charge just for showing up, and the cost was very reasonable. This is the second time we've used Roto-Rooter and in both instances the technician has been professional and pleasant and has shown up at our door within hours of our call. The individuals scheduling the appointments are also service-oriented and pleasant.
Description of Work: Fixed leak under kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Jane M.
03/2015
3.0
plumbing
  + -1 more
I purchased 2 deals @ 79.00 each for 250.00 of plumbing service. When Roto Rooter arrived, the plumber said I needed to pay another $130.00, because their cost for installing a new toilet was $389.00. That's excessive. I cancelled the deal, told the plumber I wasn't paying that much, and hired McCoy Plumbing for a third of the cost. I need my refund from Angie's List promptly, rather than 7~10 days. I had other work done recently and these repairs are costly.
Description of Work: Drove up and drove away.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Paul N.
03/2015
5.0
plumbing
  + -1 more
We were working around a tenant's schedule at one of our rental properties to have a leak repaired. The dispatch center kept in close communication, advising us of when the technician would arrive, and was quick to work around our need to reschedule the first appointment due to the tenant's schedule conflict to get it taken care of as quickly as possible. They have a large staff and could have had a technician on site to take care of the problem within two hours if we had been able to be at the property!
Description of Work: We had a leaking faucet in a bathroom at one of our rental properties and the technician came out, assessed the problem and replaced the old faucet to fix the leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30.36

Pamela T.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
The tech that came out was awesome
Description of Work: Unclogged shower drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

David F.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
It went very well. They were here when I purchased the Deal. I paid an extra $50 for the service. I liked the honesty of this specific technician in telling me about this Deal. It was something, I needed done right away.
Description of Work: It was a Big Deal and they connected the line from my downstairs toilet in the house out to the sewer in the street. They also went in with the camera and looked at the line to see if there were any problems with the line. I had called them because I was having a blockage in the line. They cleared the line and gave me a 6 months warranty that if there are other problems, they would come out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

CLARENCE D.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
At 5:00 on a Sat., my sink was stopped up. I called Roto Rooter because I had used them in the past. They could be at my house in an hour and I was told that there would be no extra cost for the weekend call. Stan the technician arrived within the hour. He as very professional, neat and thorough. If I need services again I will try to ask for him personally.
Description of Work: Plumbing services

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$143


Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Excavating,
Septic Systems,
Lawn Irrigation,
Heating and Air Conditioning,
Hauling,
Gas Grills,
Water & Smoke Damage

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day