Roto-Rooter Plumbing & Water Cleanup

Terrible customer service. They give you an 8-12 appointment and never show up. They keep you on the hook waiting all day. They wait until the entire day is over, then call and attempt to book you for the next day.

At best incompetent, at worst dishonest. This is a saga but if you need help with leak detection, you should read this before calling roto rooter. We were notified that we had high water usage by the town. We called roto rooter on a Monday afternoon for leak detection. They said they would call back in an hour. They did not. We called them, they asked us to wait a bit longer. Sure, no problem. Finally they call at 7 PM and say they couldn't fit us in and schedule us for the next day, 3-7 PM. We are unhappy but understand the world is understaffed and look forward to some answers the next day. The next day I get a call from the technician letting us know that he would be there from 6-7. Great! Then we get a call at 6:30 letting us know he is 45 minutes out according to GPS. Not ideal, but still fine. Unfortunately, Courtland must have gotten lost for 45 more minutes despite his GPS and doesn't show up until 8 PM. We had already called dispatch to cancel because we needed to put our kids to bed, but that message did not get to him. He's here though, so we let him do the job. He says there is water in the crawl space, recommends digging up the line in the front yard and quotes us $4200. Yikes! Because the vibes were off, I called for a second opinion Wednesday morning. They show up as scheduled on the same day. To my surprise, the technician tells me there is no water under the house. He explains to me how to read the meter and shows me that the meter says 0 gallons of water are being used per minute, indicating no leak. However, the usage goes up periodically, indicating a running toilet. We discover the toilet upstairs needs to be replaced. The repair (including the new toilet) is 1/6 of the cost we were quoted by roto rooter. Now here is the kicker. Courtland's card indicates he is the Excavation Sales Supervisor. I'm pretty certain he was trying to upsell us to have the yard excavated, hoping we would never look under the house to verify his claims. So, not only was he incredibly late and inconsiderate of our time but he was also either incredibly incompetent and didn't even check the meter or he just straight up lied. Either way I will never trust Roto Rooter with my business again since this is the kind of person they employ and apparently promote to supervisory roles.

Never do business with them,,, worst experience ever they bought 2 faucets for me that cost no more than $80 and charge me $350 for each plus installation $425 end up paying $1700 to replace 2 faucets, that job won't cost more than $550 with any other plumbing, their technician kept my old expensive faucet with him without my permission wich consider stealing, when complained to supervisor,manager, owner called John Evans he apologizes and promised me for credit, on the installation day he totally changed his mind, it was just lying after lying and wasting of my time.

I accidentally punctured my main water line the other month and had Roto Rooter come out to fix. Initially I was very happy and impressed with how seamless and easy they made things. Without even having to request, a water mitigator showed up while the plumber was there fixing my pipe. I liked that they directly handled filing my claim through State Farm and submitting any necessary paperwork & photos. Unfortunately, my experience with them didn’t end as well as it started. For anybody needing repair, and planning to file a claim with their homeowners insurance, this may be a cautionary story worth reading to avoid any losses in settlement. My homeowners insurance through State Farm should have covered both the repair work done and any property damage. State Farm offered me a fair settlement offer, which I reviewed and accepted. A day after accepting I realized the repair bill was not included in breakdown, so I emailed my claims dept. They replied and stated quote “ We talked to the plumber who told us the copper line leaked discharged due to wear and tear, not the nail. The partial denial is only for the repair of the line itself.” That made no sense to me and figured it must’ve been a misunderstanding/mistake, as the pipe never leaked prior to puncture. I decided to email Roto Rooter to investigate, and without thinking went into my inbox to copy and paste their email address to a new message. A girl named Jasmyn replied back, but unfortunately our correspondences proved to be an unnecessary waste of time. Despite my initial message clearly stating my reason for contacting, it took a week of several messages back and forth for her to advise me I was corresponding with the wrong department?! After that ordeal I called Roto Rooter directly. I relayed the issue and was told they would escalate higher up, review, and call me back within the hour. Never received a call back. I then attempted, at another date and time, to call them again. Different person and similar response as before. This time, however, I did receive a call back from Doc (gentleman who came out to review damage and submit claim). Unfortunately, this issue was outside his dept and/or ability to resolve. He told me he would forward this issue to a coworker that would be in touch. I never heard back from anybody since. I have not since attempted to contact them and will accept the almost $300 loss their actions have caused. I will not be using Roto Rooter for any future services. I unfortunately cannot trust in their ability to communicate or assist in any resolutions.

My general contractor has tried to unclog the sewer line on the same date. So I knew the problem was on the sewer line leaving the house. I called Roto-Rooter and asked for a technician to come with a camera. They sent a technician without the camera that said that he needed to clean the line first and that the cameraman would come. I told the roto-rooter technician that he does not wash up the line to have the camera done. Roto -rooter never sent another technician with camera and had to call many times to them. Once the technician came with the camera said the work was $4052.00 and I paid to have the line - replaced a little piece of plastic pipe one foot deep on the grass outside( nothing blocking it). One week later Roto rooter sends another bill of $697.72 saying it was for the water washout of the pipe. Since the beginning I told Roto-Rooter that they did not do wash out of the pipe. On top of the $4,052. Basically Roto-rooter just wanted to sell something that was NOT needed, Roto-rooter never sent the cameraman that was my initial call until I insisted on a few calls. My experience was the worst- the technician lying to sell something not needed and never coordinating their service for what was the need. Double charging and selling things that do not needed.

We noticed a leak in the kitchen sink drain pipe late on a Friday afternoon. After calling around and receiving options for scheduling a week out or high-cost after hours rates, we call Roto-Rooter. Austin Sherrill (1464) was at our home within an hour and handled the job with care, attention to detail, and quality. Austin communicated very well what exactly would be done and an approximate cost. We were back up and running within an hour at an actual cost that was less than the estimate. Austin was the ultimate professional and we feel assured we now have a plumbing company for future needs.

The drain was cleared efficently 7 promptly.

Not at all well. We were not aware that we had a septic tank as when home purchased it showed city water and sewer. Price quoted $8,000 to run new line and hook up to city clean out. Upon digging they found a septic tank cover.We halted all work until we talked to city. Not only was there fee,the city charges in excess of $6,000 in fees to hook up to clean out already at street. Negotiated a fee which was fair for work done. Also there is no local phone number to call as everything is routed thru a dispatch in Baltimore, Md. My experience was not a very pleasurable one and I will not use this company again.

WONDERFUI THE PRICE WAS RIGHT COULD NOT ANY MORE. THE PLUMBER NEW EXACTLY WHAT TO DO.

Service Technican Wayne (#3112) was completely professional in diagnosing the problem and offering step-by-step solutions. His first visit was to offer the first-level drain cleaner and if that did not work, he recommended using a 50 ft. snake. The drain cleaner did not work and he returned, as promised, to use the snake, which solved the problem. We were fortunate to have Wayne address our drain problem and would definitely call upon his services once again if needed.

Every thing appeared to be OK when the Technician left, but Within a month I had to call them back because the sprayer broke. The new technician said that it had not been installed properly and that is why broke.

I've used then several times now and have never been disappointed. They are always on time and do good work, for a decent price.

Quick and to the point. Saw the issue and fixed it right away.

Adolfo got here an hour and a half ahead of the appointment. He got right to work, quickly located and corrected the problem. He was courteous and professional, a pleasure to work with. Should the need arise in the future, I would definately ask for him to come out again. Thanks Adolfo!

A technician was on site within an hour of me calling. The clog could not be cleaned with the 1/4 inch hand held drain auger, so the 3/8 inch drum machine was required. The technician was pleasant and knowledgable. However the rate was extremely high. Roto Rooter's standard rate for clearing a drain is $368 plus tax. Homeadvisor and Angies report local average as 209 for a similar task. Thus the effective labor rate was $240 per hour. Apparently Roto Rooter does not charge a weekend premium; I assume that the charge would be equally high Mon-Fri. I had hired a local competitor (BB) in Jan 2018, who charged $128 to clear a clog in upstairs bath.Their weekend on call tech lives near Henderson, so did not want to travel to Durham for less than a serious emergency. So even at 1.5x for overtime their charge would have been $192. RR did honor the $40 discount for Angie's List members which brought total down to $352 including tax.

Drain cleaned out. Did good job. Took pics of rest of line & wanted to fix what they saw as a problem for $4000. Felt this was a way to get me to do a job that wasn’t really necessary. Time will tell. So far so good.

The service technician successfully unclogged the drain and was professional. I don't know if I got weekend rates, but it was very expensive.

Plumber quickly identified problem as outside clog and used a snake to dislodge it fixing the problem. Toilets, showers and bathtubs all draining normally.

Went well. Work was difficult due to tree roots, extremely hard packed dirt, and tight work area between AC unit and foundation.

Called at 7pm and told someone would be here before 9pm but probably sooner and that repairman would text me when on the way. Received confirmation email but Never heard from anyone! Called at 9:20 and was told dispatch would call me right back. Now 9:40pm and no call from anyone. Just called to cancel request. Terrible service!

Company replaced a part on our toilet for free! What a great service!

I was charged almost 8,000 just to have them use a snake on my pipes dry my floors and pull up some of my floors. Never again. They were great guys, but what average person can afford their services. Definitely not me.

Roto Rooter was responsive and professional. They helped me deal with insurance and got the job done quickly and professionally. I recommend them for water remediation.

I feel Roto Rooter was there to rob and try to take advantage of a woman.

well, the job was done completely and correctly and the technician made sure things really were in good shape after the service was completed.