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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

No extra charge for nights, weekends & holidays. Award winning. Additional phones - (919) 929-2716, (919) 546-9050, (919) 968-8204, (919) 786-0300, (919) 781-6796, (919) 934-6751, (919) 682-1457, (919) 954-9646, (919) 787-6786, (919) 363-1613, (919) 366-3045, (919) 828-3618 & (919) 546-8689, (919) 934-6751. Award winning. Additional DBA - Roto-Rooter Services Co.

Business highlights

89 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.51,411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
13%
3
6%
2
4%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 226-250 of 1411 reviews

Paul T.
07/2015
5.0
plumbing
  + -1 more
The work went very well. Chris Lane (Tech #1742) checked out the situation, quoted the price per hour ($409/hr), and estimated the work would take less than an hour. He went right to work and in a few minutes the drain was running freely. I had tried to clear the drain several times, but did not have the equipment that it took to do the job. We had considered having to redo the driveway to handle run-off since our carport/driveway became a lake anytime a good storm came up. All in all, the charge saved us considerable expense by reopening the drain to work as it was designed. Chris was very pleasant and efficient. He used the remaining time to clean the drain channels and trace the discharge end of our drains. There were no add-on charges...the price was as quoted.
Description of Work: We had an underground run-off drain that had been clogged for a while with dirt and roots. Tech Chris Lane brought his equipment and cleared the drain in under an hour

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$409

TrayKonis L.
07/2015
4.0
drain cleaning
  + -1 more
I had a good experience. They were pretty good too. It was my first time using them. He was fast and got the job done. He was a good person to talk to. He told of some things that I could do. I would tell a friend or family that I recommend them.
Description of Work: Plumbing - Drain Cleaning. We had a clog in the kitchen drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Donald S.
07/2015
5.0
plumbing
  + -1 more
We are so glad we called Roto-Rooter. When Jack Fried came to our home he was very professional, and friendly. He is an excellent plumber and representative for Roto-Rooter. He listened to the concerns, looked at the situation and gave us an honest estimate of about $500. Today Jack came and did the work and the bill was just over $500! We had been given another estimate that was way higher. JACK FRIED of Rotor-Rooter saved us over $1500! If and when we have any plumbing problems we will be calling Roto-Rooter and ask specifically for JACK FRIED! Roto-Rooter is lucky to have such a conscientious worker.
Description of Work: Capped T for clean out for sewer and diverted roof run off to gutter to correct a cross connection between storm drain and sewer. Replaced guest bathroom shower diverter stem and nob.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$520

rich M.
07/2015
4.0
drain cleaning, plumbing
  + 0 more
It went well. The scheduler called back soon after I called them and said someone would be here in 30 min, and he was. Got right to it, took about an hour, and he made sure all our drains/toilets were working before he left. Also scheduled a return visit to use a camera to see if there is some reason why we've had clogging problems. Price was steep ($450 after $40 Angie's rebate) but it was Saturday and I did not get a return call from another plumber in Angie's List (Dr. Drain) even though they claimed to be very responsive.
Description of Work: Cleaned out clogged drain.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Velda S.
07/2015
3.0
plumbing
  + -1 more
They've done good work in the past, but the last time I used them I was not pleased with their services. They wanted to charge us $300.00, so we decided to find a new plumber.
Description of Work: .
Rating CategoryRating out of 5
$180

Peggy W.
06/2015
3.0
plumbing, drain cleaning
  + 0 more
We had something of a communication barrier due to language. Serviceman didn't instill confidence that what he was doing was actually going to correct the problem but instead I got the feeling he was saying I would be needing to call them again. He was correct. The tub does drain better than before but a week later it is still back to pretty bad. I intend to call for a return visit as that $349 is supposed to correct the problem a minimum of 6 months instead of 6 days. Hopefully I will have a different serviceman so we can have a better dialog.
Description of Work: Snaked bathtub drain.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$349

Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Rohit S.
06/2015
3.0
plumbing
  + -1 more
The customer service is great and keeps you informed if the contractor is running late. I called their office and requested a quote. They said the plumber will be at my home between 12 to 2. He showed up at 8 pm but they did keep calling and rescheduling the appointment every 2 hours. They are very very expensive though... $350 for faucet installation. That's crazy... Needless to say, I turned them
Description of Work: Came in for a quote to fit kitchen faucet

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
1.0

Yes, I recommend this pro

Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Elizabeth M.
06/2015
5.0
plumbing, water heater repair
  + 0 more
No problems at all. Got in and got the job done. Very professional.
Description of Work: Replaced hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

elizabeth S.
06/2015
5.0
plumbing, water heater repair
  + 0 more
repairs were done correctly in the time promised
Description of Work: replace the water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Saurabh S.
06/2015
5.0
plumbing
  + -1 more
Arrived on time and fixed the faucet within no time
Description of Work: Fixed the faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Theodore H.
06/2015
5.0
plumbing
  + -1 more
The plumber came out, took a look at where the spigot would go, and installed it within two hours. The plumber was very nice and helpful asking what I wanted and where I wanted to go, as well as my options in regards to the spigot type. I was surprised how nice and easy the whole process was.
Description of Work: Using an Angies List Big Deal along with a small amount of out of pocket, Roto-Rooter installed a new outdoor spigot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Tara B.
06/2015
1.0
plumbing
  + -1 more
Unfortunately, no one showed up for my confirmed, scheduled appointment between 1pm - 3pm on a Friday. I re-arranged my schedule, and wasted my afternoon waiting around for a technician to show up. I received a call at 7:15pm indicating that a technician could stop by at that time, and that the technician had called the wrong number earlier. I declined, as my time was not valued, and first impressions are lasting ones.
Description of Work: Nothing, as they were a no-show.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Lauren W.
06/2015
4.0
plumbing, drain cleaning
  + 0 more
Had to come 3 times to diagnose problem. And they sold us 2 bottles of declogging liquid which wasn't needed since that wasn't the problem to begin with. Each time the tech came we received a different diagnosis. The last one said we would need to rip open the kitchen ceiling to put in new pipes. We decided to take the path of least resistance and we replace a toilet with a faster flush system. Voila. a 250.00 toilet vs. 3,000.00 job.
Description of Work: more like 3 providers at 3 different visits just to diagnose the problem. Problem was backed up water in tub and shower.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$400

Matthew B.
06/2015
5.0
plumbing
  + -1 more
We're renovating our powder room and found the valve at the toilet was leaking. I called Roto Rooter & they talked me through the AL coupons and had a technician (Tim) out that afternoon. I thought the $199 quote was a little high for the work required, but Tim was prompt, professional and there, so I went with it. After the coupon, the invoice came to $149. Tim was great -- extremely friendly and would have enjoyed talking with him longer. Great guy.
Description of Work: Fixed leaking valve in powder room.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Susan M.
06/2015
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Konstantin was professional and polite during this dirty job. He removed the clog and then did a photo scope of the lines that travel to the street. He discovered that the probably was due to the original pipes not being pitched downward for a true exit to the city sewer lines in the street. He showed me on the photo scope that this would always be a problem until the pitch of the drainage sewer pipes in the front yard truly sloped downward to the street.
Description of Work: Konstantin removed a clog in the main clean out drain in our yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$344

meredith F.
06/2015
1.0
plumbing
  + -1 more
My appointment was supposed to start 2.5 hours ago, but so far no luck.
Description of Work: I made an appointment online for 9 PM. I finally received a call around 11 that they were behind schedule and could be here around midnight.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Thomas M.
06/2015
2.0
plumbing
  + -1 more
We contacted a local plumber to get a second opinion on repairing the damage. They said there was no damage. The line has a sharp drop as it goes toward the street, and when Roto Rooter was looking at the line, they must of mistaken it for damage to the line.
Description of Work: They cleaned out our line to the sewer system. They also indiciated that the line was damaged, and that it would need repair.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0


Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Taylor L.
06/2015
5.0
plumbing
  + -1 more
Very professional service, even went with me to Home Depot to find the right parts and disposal.
Description of Work: Fixed leaking sink drainage and installed new disposal.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Dorothy N.
06/2015
4.0
plumbing
  + -1 more
I told him where the clogged was when he came, yet he wanted to go to the bathroom down stairs. He later spent almost two or more hours unclogging the kitchen drain.
Description of Work: The provider unclogged the kitchen drain.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$390

Ernest A.
05/2015
5.0
plumbing
  + -1 more
They did a good job. They installed a faucet. However, there was some conflict about how much it was going to cost.
Description of Work: $25 for $75 Worth of Plumbing Services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$25

Kevin L.
05/2015
5.0
plumbing, drain cleaning
  + 0 more
Was quick and efficient and did more then he was committed to perform.
Description of Work: clear clogged plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mark T.
05/2015
5.0
plumbing
  + -1 more
Very well he was punctual and made all the necessary repairs
Description of Work: Replaced a toilet flange

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Melanie Gales B.
05/2015
5.0
plumbing, septic tank, drain cleaning
  + 1 more
The service provider was very knowledgeable and friendly. Explained process and completed job in a timely manner.
Description of Work: Cleared blockage in septic line from house to septic tank

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$343

Jeanne P.
05/2015
5.0
plumbing, water heater repair
  + 0 more
It went wonderful, was a really great experience! It was one of the less expensive prices that I had found and they did a really great job!
Description of Work: $79 for $250 Worth of Plumbing Labor/ Installed a water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Elsie S.
05/2015
5.0
sewer cleaning, drain cleaning, plumbing
  + 1 more
I noticed water was backing up into my bathtub and toilets were gurgling, the washing machine was attempting to drain however the water would not drain and was overflowing . I called Roto-Rooter and within the hour a technician was out; the main line was unclogged within an hour or so. Tech was very professional and explained what needed to be done - confirmed the pipe was clear by placing a camera into the main line and following the flow of water.
Description of Work: Cleared main drainage pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$334

Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Excavating,
Septic Systems,
Lawn Irrigation,
Heating and Air Conditioning,
Hauling

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day