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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

No extra charge for nights, weekends & holidays. Award winning. Additional phones - (919) 929-2716, (919) 546-9050, (919) 968-8204, (919) 786-0300, (919) 781-6796, (919) 934-6751, (919) 682-1457, (919) 954-9646, (919) 787-6786, (919) 363-1613, (919) 366-3045, (919) 828-3618 & (919) 546-8689, (919) 934-6751. Award winning. Additional DBA - Roto-Rooter Services Co.

Business highlights

89 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.51,411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
13%
3
6%
2
4%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1351-1375 of 1411 reviews

Jerry E.
06/2014
3.0
plumbing
  + -1 more
unknown
Description of Work: Fix outside water line. Was a day late get to job, no parts on truck!

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$400

Response from Roto-Rooter Plumbing & Water Cleanup
[member name removed], The address you list is not in my system for Roto-Rooter. Please email me with your full service address including zip code so I can look into this issue. My email address is Pat.Swanson@rrsc.com. Thank you, Pat Swanson Customer Satisfaction Manager

Richard W.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Repair to water filter system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jennifer M.
06/2014
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
Yes, I recommend this pro

Eric B.
06/2014
1.0
plumbing
  + -1 more
unknown
Description of Work: I bought the big deal to get some plumbing work done in our home. We had a couple of leaky fill valves and a faucet that was dripping. The plumber had to make two trips to the shop to get supplies, dragging the process out. I also noticed after he left that one of the lines was still dripping (slowly). When I went to turn off the water, the fill line attached to it broke; I'm not sure if the plumber damaged it while replacing the valve. I then noticed that the leaky faucet was still leaking. Because of this shoddy work, I didn't trust Roto-Rooter to fix the problem. I decided to cut my losses and used a different plumber who I had used in the past; they cost more but do good work. I guess that's what you get when you try to save a few bucks on plumbing.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$200

Chang N.
06/2014
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Roto-Rooter Plumbing & Water Cleanup
Can you please email with the problem that you had with the service. Pat.Swanson@rrsc.com Thank you, Pat Swanson Customer Satisfaction Manager

Mark R.
06/2014
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Clogged toilet which could not be cleared by plunger or plumber's snake we had. Senior citizen discount provided. Approximately five minutes of work to clear up toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Shea H.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: The day we had scheduled for the appointment, everything in town was closed due to bad weather. I figured I'd get a call saying Roto Rooter had to reschedule also, but the service provider showed up right on time and did an excellent job. He was very friendly and professional, explained to me what the problem was and what he was doing to fix it, and even gave me some helpful tips about how to keep it from having the problem again. I would definitely use them again, and have and will continue to recommend them to others. There were no unexpected charges, and I've had no problems whatsoever with the work performed since he was here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Haya G.
06/2014
5.0
plumbing
  + -1 more
all was fine
Description of Work: fixed a pipe under a sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Steven H.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I purchased a Big Deal for $79 for $250 worth of plumbing labor. They replaced a sink faucet through the deal. It worked out very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kerry P.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: We had an outdoor faucet/hose leak that needed repair. Our repairmen was excellent and efficient. Even came out in the rain to fix it. Haven't used them for larger jobs but had no issues with this smaller job. Cost seemed reasonable for effort involved. Have not had any further issues with replaced outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

James H.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: They replaced the pressure reducer valve on my main water line. The service was performed by John. He was great!! Knew exactly what to do and had everything he needed in his truck. I used an Angie's List coupon ($79 for $250 of labor) and I also provided my own replacement valve. He needed to use a few additional parts to couple it into the existing line. All is well now. I was going to do the work myself but worried I would get into unknown territory. I'm glad I didn't do it myself. I would have made a mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Derek C.
06/2014
5.0
plumbing
  + -1 more
Went fine, see above.
Description of Work: Provider installed a water line from our basement to our kitchen to provide water to a new refrigerator we had delivered. The first installer came out and installed the line, but when the fridge got delivered the connector did not fit on the fridge and they sent someone out who replaced the first connector and connected it to the fridge at no additional cost to us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Robert R.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: The two gentlemen that came out to service my grease trap were quick and professional. My only issue was the price, which seemed a bit high to clean out my box trap, but I understand people have to make their living and so I had no problem paying for the service, as it was needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Kathryn M.
06/2014
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$300

Kim C.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Tiny leak in plumbing for pedestal sink. The tech had to remove the sink to get to the plumbing, then reinstall. The problem was minor and fixed quickly. The tech was very nice, but the dispatch folks told me I was first on the list when they called at 8, my appointment was between 8-10, and it was almost 11:30 before the tech showed up. Not his fault. They had sent him out to another job first. I was not very appreciative of the lack of correct info, as I had to be away from work for more than 1/2 day to meet the tech. Otherwise, I was very happy with the actual work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$120

Mark B.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

mauricio C.
06/2014
1.0
plumbing
  + -1 more
unknown
Description of Work: They told me they were coming between 5-7pm. Never showed up. When I called they said "we apologize for the inconvenience". I have cancelled personal activities because they were coming!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Cheryl O.
06/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: They came out and installed a sink I had already purchased. They didn't tell me until they arrived about how much more than $79 this service would cost. They were about 2 hrs late but called periodically to update me. |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$330

Mary F.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joel M.
06/2014
5.0
plumbing
  + -1 more
perfect, would use again
Description of Work: the toilet at my rental property would not stop leaking and this company made it stop so I am pleased

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

casey D.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: We had to pay a little extra to get our drains completed. Also we did not have a print off of the deal and they requested it but it did not say to have a printed copy. A bit of a hassle.
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Patricia B.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: The scheduler was very nice. The plumber was very nice and professional. I had several projects that I wanted done: 1 new commode installed, a second commode that wasn't flushing properly, a new garbage disposal installed and 2 complete bath tub fixtures installed. The cost was higher than I expected. I ended up only getting the garbage disposal installed which was $275 to install. Since I bought the daily deal ($250 for $79), it only cost me an additional $44($25 + $19 for parts).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$79

Larry M.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I had a tenant whining about a toilet that was clogged. R-R took care of it with same day service. Thx.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Sarah C.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Repaired leak in bathtub with replacement parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane P.
05/2014
4.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: I had 3 things on my list for them to do, and only one was accomplished - thus the "B" rating. The man who came was very nice, and he quickly fixed a twisted chain in one of the toilets which kept getting stuck. But then I asked him to repair a leak in my rusty outside faucet, and he didn't want to attempt it for fear of "breaking it." The other job I wanted done was to fix the drain in my "slow" kitchen sink. To give him credit, he DID take apart the trap under the sink and clean it out (it had quite a build-up of grease), but said the whole line was probably gunked up and I should run very hot water to melt some of the grease (his only suggestion on how else to fix it). The sink is as bad as it was before he came, so basically I didn't much fixed for my money. A little disappointing.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$79

Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Excavating,
Septic Systems,
Lawn Irrigation,
Heating and Air Conditioning,
Hauling

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day