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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

No extra charge for nights, weekends & holidays. Award winning. Additional phones - (919) 929-2716, (919) 546-9050, (919) 968-8204, (919) 786-0300, (919) 781-6796, (919) 934-6751, (919) 682-1457, (919) 954-9646, (919) 787-6786, (919) 363-1613, (919) 366-3045, (919) 828-3618 & (919) 546-8689, (919) 934-6751. Award winning. Additional DBA - Roto-Rooter Services Co.

Business highlights

89 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.51,411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
13%
3
6%
2
4%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1126-1150 of 1411 reviews

Vina W.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Non-service. Came out and told me that it was an electrical issue.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sarah R.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: We had them look at an upstairs under-performing commode and a downstairs commode's performance too.
Rating CategoryRating out of 5
Yes, I recommend this pro

Simon G.
09/2015
5.0
plumbing
  + -1 more
.
Description of Work: General plumbing services.
Rating CategoryRating out of 5
Yes, I recommend this pro

Claudette J.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They did plumbing.
Rating CategoryRating out of 5
Yes, I recommend this pro

caroline H.
08/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vijay R.
08/2015
5.0
plumbing
  + -1 more
Good
Description of Work: Found a blockage in the drainage pioe

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Adam J.
08/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KENNETH B.
08/2015
5.0
plumbing, wells
  + 0 more
unknown
Description of Work: Replaced sump pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

James E.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Repaired garbage disposal and drain.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Weiqun C.
07/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$79

Adam K.
07/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Kathryn W.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: He came out to fix a running toilet. He showed up on time and was very courteous.
Rating CategoryRating out of 5
Yes, I recommend this pro

JAMES P.
07/2015
4.0
plumbing
  + -1 more
.
Description of Work: It was $159 for a 7 minute job for which I had the part..after my Angie's list coupon. There were other things I wanted them to do but declined because of the pricing. Called my old plumber who had been out of town and he did them quickly at a reasonable price. Also a bit of a language barrier with the Roto-Rooter guy...........nice chap but could barely communicate.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$159

Annette A.
07/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Tangela F.
07/2015
5.0
plumbing, drain cleaning, water heater repair
  + 1 more
It turned out great.
Description of Work: I used the Big Deal for Roto-Rooter Plumbing & Drain Services. They ended up having to replace the elements in my hot water heater.
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Peter B.
07/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sara M.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed backed up toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Kristie L.
07/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David F.
07/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: Had water main leak. Asked RR on the phone if the plumber could isolate the leak using sound equipment (line ran under walkway). Plumber stated that he could not pinpoint without digging. I could dig or he could for $200 per hour. He looked fatter than me so I dug. Found the break (not under walkway) and then called Mike the Plumber to repair main and move my PRV down closer to the meter

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We are currently looking into your concerns so that we can reach an appropriate resolution with you and prevent future issues. Again, thank you for providing feedback that will help us continually improve our customer service process and ensure that your next experience is an excellent one. Pat Swanson Customer Satisfaction Manager

Lynn M.
07/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Hugh H.
07/2015
2.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5

Response from Roto-Rooter Plumbing & Water Cleanup
We would like to learn more about your experience so that we can address and improve in the areas that you have indicated unsatisfactory. Our ultimate goal is to provide our customers with world-class customer service and your feedback is very valuable in helping us achieve this goal. If you could please email the details of your experience to pat.swanson@rrsc.com, I would like to look into this with you further. Sincerely, Pat Swanson Customer Service Manager

Mitra A.
07/2015
1.0
plumbing
  + -1 more
.
Description of Work: I purchased a big deal for $75 worth of plumbing services. When they came out they said it would be $299 of labor costs to replace the parts in the toilet tank. Over the phone he mentioned that it would cover the $75 of work, but he never said how much it would cost to do the work I needed.
Rating CategoryRating out of 5
$20

Bettina S.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: No issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Rocio G.
07/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edward C.
07/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: I called this company to do a couple of what should be small jobs. The technician was extremely polite and professional and clean. Unfortunately, when he reinstalled the shower fixture he did it in such a way that hot was cold and cold was hot. He did come back and switch this back for us. The price was certainly more than what I expected. We purchased a "hot deal" for a certain amount of credit for about half the price. I thought it would be more than enough even for a plumber's normal charges. I ended up paying a good deal more than I expected on top of the deal.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$385

Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Excavating,
Septic Systems,
Lawn Irrigation,
Heating and Air Conditioning,
Hauling

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential and commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, video camera line inspection, water heaters, septic, plumbing, hauling, line detection & water jetting.

Contact information

8820 Midway West Rd, Raleigh, NC 27617

https://www.rotorooter.com/raleigh/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day