Response from Nelcon Residential Repair & Construction
Two Points: 1. Please keep in mind that all the bad reviews I have received have been from people for whom I have done no work, and have never met. 2. I’ve been contracting for fourteen years now, and I get a gut feeling when I am not going to be able to work with a potential Client. I got that feeling from talking to ‘him’ on the phone and stopped the project. As for the result, Quod erat demonstratum. If you want particulars, please read on. ‘She’ submitted the request for my services. ‘He’ called the next day, without introducing himself, to talk to me about the request. I asked him for his name. He replied, “the one who submitted the request is (her name, it would have been redacted anyway). Okay, so he refused to identify himself. So I asked, “what is the nature of the repairs needed”. His reply: “I don’t know”. Now I’m thinking, ‘so why did he call me’? I then asked for her phone number, thinking that I could get the information I need from her. He asked, “Why would I do that?” I decided that I do not want to work for these folks. I told him, “If you don’t trust me, I can’t work for you. Please keep that in mind”, and hung up. That evening I sent the following email, reprinted herein in its entirety: “A gentleman called me about your request. He was unable to describe the nature of the needed repairs, so I asked him for your phone number, since you had submitted this request. He refused to give me your number. Now, I don't know the exact relationship between you two. My experience with folks unwilling to provide enough information to contact all concerned parties indicates the project is doomed from the start. Please obtain a refund from Angie's List. Please do not contact me again about any work.” She sent the following email, reprinted herein in its entirety: “The gentleman you are referring to is my husband. I only submitted the request because I am the member on Angies List. In the initial request I stated in my comments that all calls or inquiries were to be directed to his cell number. He advised me as to how rude you were on the telephone which is extremely disheartening to hear. I will make sure that all the members of my HOA in Wakefield and my 175 employees are made aware of your unprofessional behavior. I will also include in my review on Angies List. Obviously some customers carry a little more weight than others and with social media being what it is you should exercise a little more discretion when dealing with potential customers. We own a 8000 sq foot home as all of my neighbors, which im sure at some point may have been beneficial to you.” The evident self-aggrandizement affirmed my decision. I do not feel comfortable working for these folks, and so will not. It seems kind of strange that some people will go out of their way to harm someone they don’t know. Does social media promote callousness? It is my opinion that some people are just that way.