Home Depot

We started this project as a renovation of the living/recreation room. Once we decided to install wood floors throughout, our general contractor suggested updating the kitchen as well. One thing lead to another and we redid the entire first floor of our house.

I pay about 70 dollars for each rental which is for one day usually. I haven't done a lot of comparison shopping so I would give them a B on price. Their punctuality is an A; usually when I walk in there it gets an attention. I would continue to go there if needed. It is a first come first serve and they don't take reservation. You can call ahead and find out if they've got the equipment that you need and rush up there.

It is often frustrating to deal with them because the store is so large and there are never enough people around to help you. I was looking for new faucets, mirrors, vanities, bathroom hardware, and flooring options. I found that their vanities felt cheap, for what they were charging (these were for the in stock items). It was much more cost effective to order them. It was hard to find a nice shower door, they were hard to get a good feel and the metals seemed really cheap. There were a lot of options in regards to the faucets and since there were a lot on sale, I found the prices good. I like their selection of tile. A tile store, naturally, has more, but Home Depot has a good selection in stock and the price is better. For things like hardware (knobs, hinges, etc) they seemed to be out of stock on a lot of things and didn't really have the best selection of lighting. It was good to get a feel so that I was sure that I checked all my options, but I don't think I would buy everything from them.

They did a great job. Then I hired them to install the windows upstairs and they did a terrible job. The first time they came out and measured. Then they sent the manager to check them. They ordered the windows and it was great. This time they had five separate trips to measure the windows. They had a project manager that quit and people had to come from Charlotte. They got the windows ordered. They tore up molding on the inside for taking a window out. I had to get them to do it right. One window was off by over two inches. They had to reorder the windows for those. Then they finished the job. The job lasted three and a half months.

For my small kitchen, the estimate was over $13,000 to reface with laminate cabinets and counter tops (and the counter tops would have those unsightly seams along the 45 degree angles)--and over $21,000 to reface with wood and Silastone. Wow. And that's just REFACING, not including any changes to sink or fixtures. Just a small back splash, no extras. Of course, they push you to "sign tonight" with an $800 discount. I did not. I know all about commission structures, and it's not a good deal for the consumer. Of course these guys are just salesmen, not craftsmen, and their job is to close a deal--and they get paid well if they do. It's a pyramid thing, with the in-store kids getting a cut, they get a cut, Home Depot gets a cut, and the order is sent off to some faraway place to be cut up and sent in, then they subcontract from a collection of workers to put the puzzle together. Looked fraught with hazard to me, and way overpriced. I found a local, skilled cabinetmaker who gave me an estimate for completely new solid wood cabinets and tile counter tops, full back splash, for less than what these Home Depot sub-subcontractors wanted just to resurface in plastic. He tore out all my cabinets and completely rebuilt them, adding on extra cabinets, more counter space, a snack bar, and many other extras, with (subcontracted) tiled counter tops and a beautiful full tiled back splash from counters to cabinets, plus other cabinets above the fridge and in the laundry room, PLUS all three bathrooms with new cabinets--all solid wood, and with tile choices and trim to my specs. I bought a new enameled steel sink and paid for the plumber to install it--and the total still came out less than what these Home Depot guys wanted for simply refacing with the cheapie laminate veneer, laminate counter tops, and small back splash, kitchen only, existing sink. Easy choice! And I am very happy with the results--so happy that I've gone from updating my kitchen for sale, to deciding to stay here. The cabinets were all assembled and lacquered (with Sherwin-Williams lacquer to perfectly match my appliances) in their cabinet shop within a few days, installed in 2 days, tiled shortly thereafter, and all the little extra glitches and trim included! I recommend you get estimates, support local craftsmen, and deal direct.

They were timely. I think the workers did a pretty good job. They did not put in the amount of insulation they said they would.

Excellent experience. We had a wonderful, helpful salesperson, delivery was scheduled, and everything went very smoothly.

Very well. Originally it was supposed to take 4 days for the cabinets, but we had a rainy day or two and the humidity added an extra day to the curing of the refacing material. I was very happy with the work and am thrilled with the results.

Home Depot had a good salesperson- very helpful, explained the process to me. After that, it went downhill. They lost my floors, causing delays. They delivered 1/4 inch quarter round instead of 3/4 inch. They gave me transitions which were laminate instead of hardwood. I had to go to the store and special order the transitions that were supposed to match, and then when they arrived they were mahogany. I believe this was an issue with the manufacturer rather than Home Depot, but it could have been avoided if Home Depot had just carried the transitions that went with the flooring they sold. In the end, I had to get my own transitions from another home improvement store. The contractor they used was mixed- the first two who worked on my floors came out at 10 and left at 4, and did a *expletive* job. Everyone else who came out did great work. In the end, my floors look great, but due to all the delays and mistakes, it took six months between the order and the final product.

I will never use Home Depot for siding again. First, it took over two months after the sub-contractor came out to estimate the job and for the materials to arrive. They left them on our yard and killed our grass. They removed our old siding and left a hole in the side of our house. I had to call the store to demand they send him out to take care of it. He finally did and finally completed the job, but ended up damaging a bush, more grass and cut the line to our cable. We ended up getting some money back for the things they damaged, but they also hit us with an unexpected interest charge. The original price was good, and so was the quality of the work once it was done, but they clearly lacked professionalism.

THEY WERE VERY RESPECTFUL IN OUR HOME. I WAS VERY SATISFIED WITH THEIR WORK. I DON'T THINK ANY OTHER COMPANY AROUND HERE COULD OF DONE BETTER THAN THEM.

THEY DID NOT STAY WITHIN THE PRICE QUOTE THEY GAVE US. WE HAD TO PAY MORE. THEY DID NOT KEEP THE SCHEDULE THEY GAVE US, AND WE NEVER KNEW WHEN THEY WOULD ARRIVE. THEY WERE GOOD ONCE THEY GOT HERE.

IT LOOKS GOOD. THE TILE IS STILL IN MY KITCHEN. THEY WERE ON TIME AND PROFESSIONAL. THEY DID THE JOB THEY WERE SUPPOSE TO DO. I DID NOT HAVE TO WORRY ABOUT THEM RIPPING ME OFF, AND I HAD PEACE OF MIND.

THE PRICE WAS REALLY GOOD FOR THE QUALITY OF CARPET. I WAS VERY IMPRESSED WITH THEIR SERVICES. THEY WERE SO GREAT AND VERY NICE TOO. I WASN'T NERVOUS WITH THEM IN MY HOUSE AT ALL.

WE USE THEM BECAUSE THEY ARE THE LARGEST HOME IMPROVEMENT RETAILER. THEY HAVE SO MANY OPTIONS AND CHOICES. I LIKE HOW THEY WANT THE BEST FOR US. TO THEM THEIR CUSTOMERS ARE THE MOST IMPORTANT.

I WOULD NOT RECOMMEND THEM BECAUSE THEY USED NON-ENGLISH SPEAKING EMPLOYEES. THEY ALSO LEFT A TOOL BEHIND. I HOPE THE WORK WAS DONE WELL. SOMEONE CAME TO INSPECT IT, AND THEY SEEMED TO THINK IT WAS DONE OKAY.

I WOULD DISCOURAGE USING THEM BECAUSE OF THE POOR SERVICE THEY GAVE AND THE POOR QUALITY OF MATERIAL. I DON'T THINK THEY STAND BEHIND THEIR PRODUCTS OR THEIR ADVERTISEMENTS.

THEY DID A VERY PROFESSIONAL JOB OF INSTALLING THE CARPET. THE STAFF IS VERY KNOWLEDGEABLE IN THEIR PRODUCT. THEY WERE ABLE TO GIVE US A LOT OF SUGGESTIONS AND HELP IN THE TYPE OF CARPET THAT WOULD BE BEST FOR US.

IT ONLY TOOK THEM TWO WEEKS FROM THE INITIAL CONSULTATION TO GET THE JOB DONE. THEN IT ONLY TOOK ABOUT FIVE HOURS FOR THE ACTUAL WINDOW REPLACEMENT. THEY DID NOT LEAVE A MESS AND WERE VERY FRIENDLY.

WE WENT IN AND THEY WAITED ON US RIGHT AWAY. I WOULD HIGHLY RECOMMEND THEM. EVERYTHING WAS TAKEN CARE OF QUICKLY. THE PEOPLE WHO DID THE WORK WERE VERY GOOD.

IF YOU KEEP ON THEM, YOU'LL GET THE JOB DONE. I WOULDN'T RECOMMEND THEM, THOUGH, BECAUSE THEY ARE TOO EXPENSIVE AND THEY TAKE A LONG TIME TO GET THE JOB DONE. HOWEVER, WHEN THEY FINALLY FINISHED, IT WAS A GOOD JOB.

WE HAD A HORRIBLE EXPERIENCE WITH THIS COMPANY. IT TOOK SEVERAL WEEKS TO GET THE SUPPLIES AND A COUPLE OF WEEKS FOR THE MEN TO COME OUT AND INSTALL THE FLOOR. THEY DID SUCH A POOR JOB WHEN THEY WOULD SHOW UP THAT WE HAD HIRE SOMEONE ELSE TO REDO IT.

WE HAD A GOOD EXPERIENCE WITH THIS COMPANY. THEY WERE VERY EXACT AND CONSCIENTIOUS IN THEIR WORK. THEY CLEANED UP AFTER THE WORK WAS FINISHED. WE WERE PLEASED WITH THE END RESULTS.

I THINK THAT IT WAS A LITTLE EXPENSIVE, BUT IT WAS DEFINITELY WORTH IT. I WAS VERY PLEASED WITH THEM AND THEIR WORK. I DIDN'T RUN INTO ANY PROBLEMS WITH THEM, SO THAT'S A GOOD SIGN.

THEY DID A REALLY NICE JOB WITH THE CARPET. THEY CAME RIGHT OUT WHEN THEY TOLD ME THAT THEY WOULD. THEY DID NOT SCUFF THE WALLS OR LEAVE ANY DEBRIS IN THE HOUSE. IT WAS A GOOD EXPERIENCE.