Home Depot

The price was decent and the work was decent. It was nothing to write home about. It was good. Responsiveness was horrible. They didn't have the carpet in stock and then when they got it they scheduled it at the wrong time so the experience wasn't that great. I had to go to the store twice. They made up for it by giving me a $50 refund.

The installation crew from Stone was punctual and did a good job installing the countertop.

Decided not to use Home Depot.

The last time I used them was several years ago.

I liked the service he provided and they were on time. Small private sellers were providing a higher price than them.

The dishwasher itself was fine, but we had also ordered the installation service. They arrived at 7am on Saturday to do the installation. Within about 1-2 minutes, they tried to leave saying I didn't have the right plug and they'd have to reschedule the install. I asked them why it wasn't included in the installation kit and they told me they couldn't help since they don't work for Home Depot (but some contractor). I then asked if I could leave for 10 minutes and buy whatever plug I was supposed to have (it only cost $5), they said no. As they were leaving, I asked them to please just walk me through how to get the plug off the old washer and on to the new. They said they'd try. That only took 1 minute. Not sure why they made an issue of it. I literally just took a screwdriver and switched it. Anyway, about 5 minutes later, they said they couldn't do the install because the pipe was blocking a nut they needed to access. After going back and forth for about 10 more minutes, they finally just left. They pushed the old washer back into place and it wouldn't close any more. So I had to run out and knock on their window for them to come in and fix that before they drove off. So we were without a working dishwasher and I accepted the delivery since I didn't want to wait another week or so for a few other hacks to come do the same thing. We ended up hiring a plumber (Michael & Sons) to come do the install. It cost me much more than the $79 Home Depot was charging, but at least the job was done. The plumber from Michael & Sons says this happens all the time. They sub the work out so we don't really have anyone to yell at. I had to call 4 times to get a refund on the Home Depot install and then they rejected my review on their site. So, needless to say, I won't be using their install services again.

We had to have the grout redone a year later because they didn't seal it. It looked good when they got done it just didn't last.

Sales rep was knowledgeable, helpful, showed me a variety and explained the differences between them - primarily efficiency differences.

This went very well with no issues. I checked pricing and they were the most competitive. One person came to install them and it took about an hour. They arrived on time and left the area clean.

Overall we were pleased; it just took much longer than we expected. The cabinets were delivered on June 17th and the backsplash was installed yesterday (August 12th). Installers were very good: professional, thorough, fast and for the most part dependable. There were some communication problems between us and some of the supervisors both at Home Depot and supervisors with some of the sub-contracting companies but it all got worked out. (There were times that it was difficult for us to believe that everyone understood that phones were meant to be used. Calls were sometimes not returned as promptly as we would have liked in some situations and other times not returned at all.) I truly believe if a person knew what was involved and how long it was going to take for such an extensive remodeling project, no one would ever decide to do it but we are very pleased with the final results. I would like emphasis that installers (Eddie, Aaron, Gary P.) are outstanding in their line of work. Gary Rogers and Christina at the Knightdale Home Depot are the best. The design of our kitchen by Gary Rogers could have not been any more perfect and the cabinets are exactly what we wanted.

Installed new hot water tank. Installation went well but tank lost power later in the day. Installer returned but didn't identify problem. I discovered that circuit breaker was not seated properly and I fixed.

This home depot actually answers questions quickly.

The salesperson was very helpful in assisting me make a selection. The delivery team was more than great. They came right on time and they were quick and very careful. It was a great experience.

The sales process went smoothly and professionally. We were able to find cabinets and countertops to our liking in our price range. There were a few frustrations like the inability to find decent desk pieces, or corner pieces in the style we choose. The main problem was that Home Depot in our area relies entirely on the services of Aspirations Building Co for contracting. It is their only contractor for kitchens. As such he is overworked, and paid minimal attention to our job, relying on sub-contractors with virtually no communication between them to do the work. At first we didn't notice this, because the cabinet guy worked with Home Depot replacing the parts we needed changed, and handled the measurements, demolition and eventual installation. As with any renovation there were a few issues (electrical, height issues due to previous home owners installing wood floors around rather than under the cabinets). We assumed that all of these were being communicated to the contractor, Chris, who would ensure that everyone was one the same page. We had to ask Home Depot for his information, because they did not initially provide that information, which we found odd. He didn't respond promptly to phone calls or emails. And never provided us with the timeline or checklist of services that we assumed existed somewhere. Each subsequent contractor appeared on the scene only after WE contacted them directly having pried the information from Aspirations Building, and then with virtually no clue what they were there to do. More than once scheduled services had to be rescheduled and there were many possibly legitimate excuses, but it seemed like a business should have some mechanism to cope with illness and accidents and such, this one did not. When we did manage to schedule services, more than once the sub-contractors were only informed of the job that day, even if we scheduled a week out or more. Since Chris was the official and quot;Project Managerand quot; he did little or no managing, instead relying on us to do it. If we didn't call or harass him by email, it wouldn't happen. The last piece came when there needed to be some adjustments made to the bar. There was no coordination or agreement about how that would be managed to accommodate our needs, and little interest in working with us. That was eventually settled, but only after going all the way up the chain of command at Home Depot to Store Manager. When the project was completed there was zero follow up from Home Depot or Aspirations Building. By in large, we are satisfied with the end result, but it felt a lot more like a DIY project than we hoped for. We met with our Sales Person the first week of January. We were told 3 weeks to get the cabinets. 3 more weeks to order the countertops. Add in 2-3 weeks for various issues. Actual time, 4 months. Three times the estimate. Now some of that was because some cabinets needed to be returned and reordered (one was stained, one was mis-ordered on accident). We will not use Home Depot again.

The experience was wonderful, they worked quickly and efficiently. The installers were very professional and made sure not to leave a mess after installation was complete.

There are so many instances of my visiting Home Depot, I cannot give times and projects. I recently took a shelf that I need screws for to mount on my wall. The lady who helped me tried several items before finding the perfect one, but we found exactly what I needed. Then there was the time that I needed toilets. I was looking and one of the clerks walking by told me about a rebate that the city offered. I ended up getting $200.00 back from the city due to a program they had! I spend much more overall, but she was very helpful!

Home Depot is good. Their customer service is great. Their prices compare good with others.

The price was very good and there were several edgings that were free. In hind sight, and this is my only complaint, we found out that if we had chosen a hand ground edge vs. a machined edge, there would have been less chance of the small chips in the edge caused by the machine. We chose the edge and granite and in about two weeks installers came from Oldcastle stone in Winston-Salem. The installers were very friendly and tried to help with a plumbing glitch (which actually led to a delay of installation until after we could get a plumber in). When the install could be done it was done quickly and efficiently, and we were satisfied with the work. We did later notice the small edge chips, by feel only, not visible. A call the next day assured us that the spots were sealed and were part of the machining process. Our only advice to others to ask about the edging process--and we wondered if a finer grained stone also might be less prone to machine edging problems

Their installation cost was more than what we could get elsewhere. They came out and did their estimate in a timely manner. We had no problem what so ever. Overall we would have gone with them had it not been their labor. We will consider them to provide an estimate in the future.

The 2 units, one upstairs and one downstairs, were over 20 years old. They didn't fail, but it was just time to replace them. It was a fairly big expense. The contractor is a Raleigh based company and they are through Home Depot. We chose them because we have had a lot of success with Home Depot. We felt comfortable with the fact that if we were dealing with one of their contractors and if things weren't to our satisfaction, we could go back to Home Depot but we have never had to do that. The contractors that Home Depot apparently uses have been very satisfactory to us.

The online system was quick and easy, Home Depot was prompt in their replies, and the rep that came out was professional. We have used Home Depot in the past (had house sided) and were fairly happy with them. We wanted a second quote to compare to Indoor Environmental Services (who we also have used before, sealed crawlspace) . Unfortunately the radiant barrier product they use is inferior to what Indoor Environmental Systems uses. The IES product sample is a plastic like film with threads inside to add strength and is difficult to rip. The Home Depot sample is thin layers that was able to be easily ripped by hand. They also said they wouldn't know how to go about determining the penetration points to seal. (We had an energy audit done by IES so they had the thermal images to tell them where it is needed, I imagine Home Depot probably has access to such equipment and could figure out the spots pretty easily as IES did) They did say that they didn't think we needed additional insulation, but the whole point of having our attic done is to further insulate it against heat transfer to our upstairs and there are spots it is thin and even I know it could use at least a little bit. I am guessing, but the amount needed is probably too small to warrant their effort, where IES is willing to tackle the smaller project. And to top it all off, Home Depot's estimate came in much higher than the one from IES, and it was to do less work. It was so high that it wasn't even close to our initial price range we had in mind as to what we could spend so even if they had been the first quote we would have turned it down, but to see the comparison meant we were doubly sure we wouldn't be using them. I have to say I was disappointed with the experience, but would consider asking for future quotes from Home Depot as I am sure it depends on the project and scope of work as to whether or not they are competitive.

Home Depot subcontracted out the actual labor to Romanoff Floor Covering. From Tony at Home Depot, who was helpful, answering our questions, and calling us back to place the order, to the team from Romanoff, it was a positive experience. Hermes and Israel were the guys from Romanoff. They stayed and worked an eleven hour day to finish the entire house, and then walked me through to make sure that I was satisfied with the carpet, and that the furniture was back where I wanted it. They did a good job of cleaning up after they were done.

They do contracting services. They have various locations, but we used their headquarter system. They came with a full crew and did the work in 3 days. It was a huge job. They did a good job cleaning up. The product that they sold was a very good product. They approached it in a very organized and structured way where they had somebody come out and explain what they were going to do. They did the measurements and gave us a price. They had a project manager and they also tracked their progress online so we could look up and see what was going to happen and when and who to contact throughout the project. There was one very negative comment about them. They approached the work, they did the work, and they did an extraordinarily good job. They were very good to work with, but after they finished the job, then they were incommunicado. We had a nail in a tire. They told us if there were any nails in the tires, they would pay for and replace the tire. I had a very small punch list. After they left the project, it was difficult getting them to return phone calls. It seemed as though they just disappeared off the face of the earth. They were very non-responsive. The work was done in January. I am still waiting for a $60.00 check for the tire. If I get to talk to somebody, it's because I have called 4 times. We are ready to throw up our hands and hire somebody else to do the punch list. They go from doing high quality work and being very personable and very responsive, but once they leave your job, they are gone. I had the local representative call me back yesterday because I left a message saying that if I didn't hear from him immediately, then I was going to do a report on Angie's List. He called back right away. As far as the goodwill, the damage is done. It was a good price. During the project they were very responsive, punctual and professional, but after they left they were poor in all three of those categoires. I would consider using them again in the future simply because our main purpose was to replace the roof and they did that. The roof did not leak and hasn't leaked. They were very cooperative because we had to replace 3 skylights. Where they had to do some extra things, their prices were very fair and reasonable. They bent over backwards and literally jumped through hoops during the project and then they were gone.

Ordered carpet and pad at Home Depot, took two visits but that was our fault, we could not decide. Some staff more knowledgeable than others, but got the ticket written up, then had to get the office measured, and this was a two step process because at the store they put it in as a home, not an office. So measurers came out, complained a lot that it was not a house, and then I had to later have Romanoff come out and re-measure/examine because it is an office. That was okay because I got to meet them and they were very knowledgeable. The day of the carpet install I had to be elsewhere, and unfortunately the painters were still there (that's another story.) But everything went just fine, done in one day like they promised, job site cleaned up and carpet looks great.

It did not go so well. They didn't plan or arrange for a plumber to remove the plumbing from the counter sink. When the counters came, they ripped up our piping and messed it up. It was around the time of the holidays. We had no water and we had guests coming. We had to find our own plumber at the last minute over a holiday weekend so that we could make the holiday dinners. We had to get a plumbing friend of ours to come over during Thanksgiving to fix our plumbing that the Home Depot contractor messed up. They did reimburse part of the cost of the damage that they caused. It was a nightmare. It just took them a long time to get the counters installed. When they finally did come right before the holiday, the guy told me they were not plumbers. They just ripped it up. All they had to do was disconnect it. I ticked him off. You don't have to be a plumber to know that. That is common sense. It required extra time and materials to repair it. It was just awful. It was a bad experience. I would not use them again in the future.