Response from CK's Plumbing & Backflow LLC
Out of more than 170 positive reviews, it is unfortunate that we received our first "F" because of a misunderstanding on the part of a potential customer. Our company prides itself on our ability to communicate effectively with customers regarding costs, and we strive to clearly define how much a job will be during our estimate process. If a customer is unhappy with a price, they are more than welcome to get other estimates without pressure from our servicemen. Upon contacting this customer regarding the Angie's List Deal he purchased ($150 off water heater installation), there was a misunderstanding about exactly how much the final cost of the installation should be. The customer expected the installation to cost $200, combined with the $150 coupon, totaling $50 for a water heater installation. However, that is not our standard installation price for the type of water heater he wished to install. There was also a misunderstanding about the deal itself, with the customer expecting to get a refund from me when, in fact, Angie's List must be contacted for refunds of Big Deals. Unfortunately, we were not able to do the job for this particular customer and prove our quality of work and professionalism.