Air Experts Heating & Cooling

Bought the $79.00 dollar coupon for a/c inspection in which it guarantees it will find the problem. tech ended up charging me $230 dollars for it and I have zero idea why.

The service was perfect and wonderful.

I have a AC unit installed on 2016. After 3 years, the base of outside unit start uneven I have another old unit installed 20 years by builder. Its base is solid. Clearly, Air Experts didn't install the base professionally and correctly. I called them again this week and hope they can tune the base of the outside unit to keep even. The first they mentioned is to charge me.

5 stars. Very professional friendly people. All of them. They care

The tech who came to repair was fantastic. He worked for two - three hours to unfreeze my furnace. He gave me honest answers to my questions and that made me purchase the new unit..

My gas pack unit's heater died right after Christmas. Their technician came out and quickly identified and showed me the cause of the issue which was a bad blower motor which would turn on and then shut off after about 3-5 minutes because it was overheating. After pricing the cost to replace the blower motor and since the unit was old and its refrigerant would no longer be legal after Dec 2019 I decided to get a new unit. The salesperson patiently worked with me regarding financing and in a matter of days their installers showed up in the morning with the new unit and had it installed and tested by lunch time. They would have installed it earlier if it wasn't for their office be closed on New Years Day. I was especially impressed by how much effort they took to haul out the old unit, replace the pad and circuit box, cleanup, and then place topsoil around the base of the unit to give it a neat and professional appearance. And after a few weeks the new unit is working great. Overall I found everyone in this company to be friendly, patient, thorough, and professional from their service technician Kenneth, Drew their salesperson, the installers, and the office staff. I will definitely use them in the future for all of my heating and a/c needs. I'm glad their overall A rating here on Angie's list proved to be deserved.

It turned out that it was a filter that was installed in the unit in the crawl space. The filter was removed since it was not needed because i have the regular filters in the intakes inside the house. I can not remember what the service charge was, but it was reasonable because it was a sunday.

I am retired from the HVAC business and have dealt nationally with many providers. Air Experts have been one of the best! They were fantastic with their communication, followup, and the work they provided on my system. I would HIGHLY recommend this service provider for any of your heating and air conditioning needs. Truly one of the best around!

The maintenance was performed on heating unit. After the technician was done, my heat temperature was off on both upstairs and downstairs units. A technician came back out and found that a zone damper motor needed to be replaced. I was quoted $400 but when the tech finished I was charged $497.64. I was charged the diagnostic fee of $80 on top of the damper cost. Before this maintenance my heating was working fine so I seriously question their work. Very disappointed.

BOTH furnaces not working in the same week (my bad luck?!) and I didn't know who to pick - there were so many providers with and many with good reviews. But 2000+ reviews and an A rating meant I would see if they had any openings. The office was pleasant to work with and informed me of what to expect at each step. They provided a 2 hr arrival window, and then the day of called and let me know when technician was on the way (ALWAYS appreciated!). Technician was punctual, courteous, knowledgeable, honest, and efficient - a pleasure to work with. One furnace had a uniquely unusual problem which was explained very clearly to me and the technician was very honest that the fix we could try may not work. But, he was able to fix both furnaces in about 2 hours! Overall, every step of the process went very smoothly. I see why so many A reviews. Will use them again!

Professional, punctual, did excellent work as promised. Would definitely hire them again.

Sales rep came out the day after I called and went over the whole project with me. He went step by step. He gave me a quote on the spot. I awarded the job to him because the other 4 sales guys did not even send me a quote until 6 days after they visited me. The techs came out the next day on time and a 2 day job was completed in 8 hours. We are very happy with the work and the time it took to get it done.

Once again, Air Experts called on the morning of my scheduled maintenance to inform me that they could not keep the appointment. The appointment scheduled today was made a month in advance. At that time, the dispatcher at first told me that the senior technician I requested to do the work was only available in the morning but then said that he had an opening in the afternoon on Oct. 19. The reason I requested a senior technician to do the work is because the last technician showed up 2 hours before the scheduled maintenance time on March 30, did not listen to my voice message reply to his call, and did the maintenance on my unit while I was not at home, without my permission. Further, I did not receive a call from the dispatcher prior to the technician's arrival. When I spoke with the dispatcher today, she said she told me when we scheduled the appointment that the technician I requested can only make calls in the morning. Yet the day we scheduled the appointment she clearly said he was available in the afternoon and offered that time to me. She did not say then that he might not be able to keep the appointment. I have had ongoing service problems with Air Experts and regret that I purchased their Rheem HAVC unit, which began seeping rust from the inside of the unit during the first year. Because of my situation, I continue with the contract maintenance even though customer service has been poor.

This company has serious problems!! They claim to do preventive maintenance, but when you follow up on what they did, you will find all kinds of issues afterwards. I had them do preventive maintenance on my units before and they drills holes into the panels, they don't clean up the condensation lines like they are suppose to, and create unnecessary air leaks in the PVC pipes. In my situation, they failed to clean up the condensation line and my HVAC ended up breaking down. I had to call them to come do a repair. After their tech did the "repair" and collected payment from me, the tech left for their next repair job; I found the A/C was blowing, but there was no COLD air. So the tech had to come back the next day and ultimately, I learned that their Preventive tech didn't clean the drain lines and that was the root cause of why my HVAC system broke down. I tried to dispute this repair with their office, but they refused to take responsibility in the preventive maintenance. They are VERY unreasonable to deal with. Once they got your money, you better hope they really fixed your issue or did the preventive maintenance properly. NEVER USE AIR EXPERT AGAIN!!

They did a great job and I would highly recommend them.

Excellent. People were pleasant and completed work within 3-4 hours. Cleaned up after their-selves. Very professional. Would hire again.

Fantastic! Very busy time of year and they found a way to squeeze us in. True professionals and took the time to make sure we understood all of our options. We will use them again!

Scott Porter came out to the house for a systems replacement quote. We had been with ARS since 1991. ARS had put in an under sized system by 1/2 ton 2 times in 22 years. Scott explained that both of the previous old systems were being overworked which led to high electric bills and system failures after 10 year warranty.

Everything went smoothly, as usual. Air Experts are very reliable, thorough and trustworthy.

Very smoothly. Technician was prompt, professional and thorough. Advised me about a wet crawlspace.

2 visits and A/C was not repaired. Called for a 3rd visit bc A/C still not working and company was going to charge a trip visit just to reassess, per the CSR. Service manager would not speak to me about the charge bc she was in a meeting. I canceled appt.

Everything went well. Very professional.

Apparently their service is not "comprehensive". Was told that they don't do this kind of work because they called this work "new construction". It didn't matter that this was an occupied 70 year old single family home not under renovation. She politely stumbled through the "new construction" explanation with a little Freudian slip of not doing work on that side of town. Sound weird--no? Oh well.. No money from this wallet, EVER!

I called Air Experts to see how much they charged per pound to add R-22 refrigerant to an air conditioning system. I had already had another company come out and check the system and verify that the system was low on refrigerant, but they (the other company) quoted me what seemed like a high per-pound cost to add the refrigerant. I wanted to shop around and see what other companies charged per-pound for R-22. Air Experts refused to tell me how much they charged to add refrigerant, saying that I had to pay a $95 service call fee for the technician to come out and perform their own diagnosis of the system to verify it was low. I said that I understood that they cannot guarantee me a firm price without doing their own diagnostic, but to pretend that the technician came out and did his own diagnostic and found that the system was low and needed R-22 added - what would it cost, per-pound, to add it? I was told she couldn't give that information out over the phone. I don't really want to pay $95 to have someone come out and then quote me a price that might be higher than the other company. I just want to comparison shop R-22 prices. I don't know about the quality of their work as I didn't feel like paying the $95, but it seems odd that they won't simply give me a general quote (not a guaranteed price) on a simple service like adding a pound of R-22 refrigerant to a system.

I contacted them one day, and they installed the product two days later. The company was responsive and professional. I would definitely utilize their services again for another project.