Air Experts Heating & Cooling

Juan Rosado is very knowledgeble and courteous. He was on time and did an excellent job.

Anthony provided a great service today, annual HVAC tune-up. He arrived timely, was very professional and took the time required to perform a thorough service. Explained a few items that could improve system performance.

Air Experts kept me informed about when Nick would be arriving. Nick was professional, efficient and friendly. He took time to explain things to me and answered my questions thoroughly. He made sure everything was cleaned up afterwards. I definitely recommend Nick and Air Experts.

Kyle came out last week to fix my air conditioner. Seems we had a power surge and a small fire. He diagnosed the trouble and tok care of replacing the condenser and burnt wires. He also saw the antifreeze sensor was melted and he ordered and replaced the circuit board. The board was still working but there were some burnt spots so he replaced it while it was under warranty.

RJ came and was very efficient. Polite and explained what he was doing. Checked faucets and temperature of water. Asked if I had any issues. Highly recommend Air Experts. I also have air conditioning maintenance with them and am very happy

My tech was very polite and knowledgeable. He took the time to answer all my questions

Vincent was outstanding-great communicator and very efficient

I purchased my HVAC system from Air Experts of Raleigh back in 2017 and have a maintenance contract with them for it. They have very consistently provided a very high level of service at regular maintenance times as well as when I have needed them to check the unit. Shane Collins was out yesterday to look at it - he is a top notch professional, very knowledgeable and able to explain things to me so I understand. Very thankful I went with this company for my HVAC needs!

Gage Blair called to inform me that he was on his way and arrived on time. Gage was hear to service my heating unit and showed me pictures of everything working ok under crawl space. Very nice of him to show me old filter before installing new filter. Very professional with a great attitude.

Have used this HVAC company at a previous property and was pleased with their work/service so we went with them again for a heat pump issue at our new property. Was more than pleased with the service. The tech Preston Honeycutt was thoroughly knowledgeable in his trade and was able to troubleshoot our issue and got our unit running normally all while explaining as he went along. The people at this company from the technicians to the people in the office like Katie and all those who’s name not mentioned are good people and made this another great experience.

Horrible experience! The technicians are very nice and knowledgeable. First technician came. Said it was a board but needed to order but knew there were 56 in stock. Called next day to see when he’s coming and told boards out of stock and didn’t know when they could get one. Dispatch manager Michelle basically said I was lying when I told her what he’d said about them being in stock. Magically later in the day it was in stock! Office staff is HORRIBLE! Rude, disrespectful. Board put in. Heat stopped working again. Now new technician comes out and said it was just a clogged drain. Now the heat will not shut off at all in our house . First no heat. Now the heat won’t turn off. Person who answered the phone had no concern and just expects us to stay in here and die of heat tonight zero stars given to this place

Hvac Let me start by saying I was very reluctant to write this review, because I wanted to give them a chance to correct this situation. However, after the 6th time a brand new $14K HVAC unit goes out in less than 2 months, I feel obligated to warn others not to do business with this company. They have ignored our request to replace this unit and we have not received a response as to when the current unit will be fixed. We are currently still without AC and under an heat advisory in this area! Please beware of this company!

I called on June 6 2022 and was told they have available appoinments until June 29th - 18 Business days. Unless you can wait over 3 weeks for your repair, don't bother.

I needed to get an HVAC replacement for the original system in this house (18 years old) and had been putting it off the last few years with bandaids. Finally I decided I was going to replace my system. After doing some research Air Experts H&C stood out from the user reviews so I called them for an estimate. When Craig arrived he demonstrated great knowledge from the onset and was very thorough in walking through every aspect of the options and recommendations. I consulted some other options but ultimately I expected the best service and workmanship out of Air Experts so I went with them. They arrived on time, the technicans were respectful, efficient (worked all the way through until completion), and installed a quality product. The whole experience went very smoothly thanks to Craig, Dustin, and the folks at Air Experts H&C.

Got a good estimate for a new system from a knowledgeable technician / project coordinator. Decided to use another company for the project, but was impressed by this company's personnel and offerings.

They have been fantastic. They are professional, on time, reliable, honest, and they give fair prices. I would recommend them and I would definitely hire them again.

Work was completed promptly and professionally.

Keep adding additional charges and still nothing has been done to fix the issue. Not a very good experience. Overpriced in compare to others and charges a lot of miscellaneous stuff that does not fix the issue. I won't go back again to this company.

The work was performed one week ago. The two techs did a fantastic job. I am very pleased. I can not remember ever having technicians care more about doing everything necessary to "do the job right". They, both, demonstrated knowledge, skill and patience. Yesterday, a Cary Building Inspector came by, and the new equipment easily passed the mechanical and electrical inspection.

Everything went very well and they were very efficient. They said it would take six hours but they were done before that. We are very happy with their work and the new system is amazing!

We are very pleased. From the sales representative through the installation everything went well. We felt that the pricing was more than fair when compared to another company. Everything was very professional and appears to be well done and performing up to expectations. They would have installed it the next day after our decision was made if we had been able to do so.

I don't remember hiring these people or what they might have done for me. I am sorry, but you won't let me delete this.

Air Experts offered to come the same COLD night I discovered the furnace not working properly. However, I scheduled for the next day and they were here exactly when promised. The technician Fixed the problem within the hour and left everything in place! What a relief to have this taken care of so quickly.

It went great! We started using them about a year ago. They are always very efficient and on time. Their prices are reasonable and they are just really pleasant people to work with. I would highly recommend them.

Yesterday, I had “Air Experts” Heating and Air Conditioning Services in Cary, NC out due to the HVAC system for upstairs not cooling properly. The technician arrived during the scheduled arrival time. He was here for a few minutes before he told me that that the unit needed a capacitor replaced. He quoted me a price and I agreed to have the repair done. The technician mentioned that the system is quite old and talked about replacing it. I told him that the last two technicians that had serviced that unit told me that they recommended that I keep that unit because despite the age it was running well. (They had also explained all that would be involved to replace it when the time came.) I let him know that I wasn’t considering replacing the unit. The technician also talked with me about a maintenance contract. I did ask if it was a yearly contract or something that I could cancel at any time. Since he said I could cancel it, I decided to go ahead and add that on. (I could reconsider if needed.) The technician talked with me about replacing the HVAC two or three more times before he left. He went on about how I’ll have to replace my units next year anyway because they use freon. He asked me if I knew the ages of the units. I told him that I didn’t but was not interested in replacing them. The expense of new units and the thought of replacing working HVAC units and tossing them in a landfill was not something I was going to consider. He told me that normally HVAC units only last 10-15 years and replacing them is something he would recommend. After he left, I thought about how uncomfortable I felt with him bringing up replacing the HVAC units after I made it clear that I had no interest in talking about it. I realized that I would not be at all comfortable having someone doing maintenance on units when he kept talking about replacement. It was the end of the workday, so I decided that I would call in the morning to cancel it. This morning I opened the receipt that they emailed in order to prepare to call them. I was shocked to see an item listed as “95.00 diagnostic”! I noticed on the website prior to scheduling the appointment that it said “free estimates”. The technician acted like he was reading me the invoice and gave me the total but I assumed the extra fee was due to the maintenance program. I called about having that fee removed from the bill as well as the maintenance plan that I was originally calling to cancel. I was not told about that fee when I scheduled the appointment and the technician didn’t mention it to me at any point while he was here. I didn’t actually see the invoice because he “read it” and then handed me the tablet with just the signature area showing. I was told by a manager that although it does say “free estimates” on their website that is only for “installing new systems”. I let Bill know that I wasn’t going to argue with him but that I certainly would be extremely uncomfortable having a maintenance contract with them. They did cancel the maintenance contract and said there will not be any monthly charges for it. (By the way, Duke Power website has some great Home Protection plans offered through their website. I have a home wiring and a waterline policy from there and have been really pleased. Great service and low monthly fees. I am going to look into their HVAC protection plan.)